Ubair Ali, Pmp®, Mba Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Audit and QA.Contract, Commercial and Project Management.

Gurgaon, Haryana, India

• Providing Backend support to contract and senior project managers by managing end-to-end complex service requests, right from the time they are received till their delivery.• Managing the end customer deliverable (including speaking to the end customer) i.e. processing tasks in L2C Cycle of Service Request Management.• Taking ownership and making sure service requests are delivered within SLA and as per SOP.• Worked with internal and external supplier to meet the end customer requirement.• Responsible for raising quotes and orders with suppliers and preparation of cost price sheet along with proposal.• Getting involved with commercial and finance team for costing and pricing.• Coordination TDAs and WAN Engineers with customer’s technical team to understand the requirements and capture the complete requirement on triage calls.• Handling queries from customers, account Managers and keeping the team informed.• Ensured management of service requests on BMS tool and timely completion of each task of L2C cycle with and through assignee of each task.• Extracting data from different tools and help our business managers to do the analysis for forecasting. • Query Management: Handling and resolving the queries raised by the customer on daily basis, related to the Project - (quotes, orders, invoicing, service delivery or any change requested by the customer. • Knowledge of BT tools - Diplomat, FASTSERVICE, MSfBT. igenisys, Expedio, Agent Desktop.• Prepared the monthly and annual reports.• Worked on various trackers other than BAU work like SLA tracker, Change Log, Jeopardy report and Issue Log.• Training of new employees and their access arrangement.

New Delhi, Delhi, India

• Reporting to the manager of RBS payments operations.• Processing electronic inward as well as manual outward payments.• Identifying the cause of payments going NSTP and repairing the same.• Routing of payments to the ultimate beneficiary.• Checking whether payment has been processed as per SWIFT message or not.• Ensuring all quality controls related to value date, amount and currency have been followed.• Booking of deal at Wall Street in case any cross currency or deal reference is involved.• Ensuring the right account has been debited/credited with right amount and charges.• Initiation of payments as soon as the instructions are received from customers.• Inputting of all the details in payment applications as per instructions by following all quality controls.• Validation of signal numbers and checking of the limits as per MOA.• Performing authentication, authorization and signature validation checks.• Handling internal and external mail functions.

Srinagar

Master Of Business Administration - Mba, Finance And Marketing, A

Specialisation in Finance and Marketing (Both Majors)

Bachelor Of Business Administration - Bba, Business Management, A

General Business Management

11Th & 12Th Standard, Commerce

10+2 (Commerce)

Schooling, General

10th Grade