Udit Das Email and Phone Number

Heading the Service Delivery for all the multi Cloud services running from Gurugram Cloud Factory

Cloud Technology & Architect-Delivery | Driving Efficient & Secure Infrastructure SolutionsLed the planning, coordination, and rollout of complex solutions (tools) in AWS Public Cloud (IaaS & PaaS), ensuring smooth integration into existing environments.Crafted comprehensive documentation (HLD, LLD, Runbooks) for cloud and security infrastructure, ensuring clarity and operational efficiency.Identified and documented requirements for potential SaaS integrations, analyzing their impact on the overall solution architecture.Pioneered innovative approaches to secure and connect various cloud providers, enhancing platform robustness.Achieved cost optimization within cloud and security environments, demonstrating a focus on fiscal responsibility.Spearheaded the development of IaaS and PaaS capabilities, fostering cloud adoption and expertise within the organization.Conducted solution reviews for GCP from DDC Gurgaon, providing valuable insights and driving informed technology decisions.Delivered effective 24x7 infrastructure services, ensuring optimal uptime and user satisfaction.Championed process standardization initiatives to improve service delivery efficiency and customer satisfaction.Acted as a trusted consultant for cloud and security operations projects across APAC, sharing expertise and driving regional success.Consistently planned and delivered solutions exceeding agreed scope, budget, and customer expectations.Developed winning deal strategies and best-fit solutions for existing clients, securing renewals and expanding revenue streams.Proficient in project governance methodologies (MyWizard, MME, Abacus), ensuring project alignment with strategic objectives

Driving Cloud & DC Success for Major Energy Client:Led a strategic account within the US energy sector, delivering 35 cloud and DC projects with a combined budget of $25 million.Possess extensive experience in multi-project management, developing and enforcing project standards, status updates, and reporting within Infrastructure Management Services.Delivering Diverse IT Infrastructure Solutions:Oversaw projects encompassing a breadth of IT infrastructure services, including complete managed services hosting, customized colocation, and shared infrastructure solutions.Deep knowledge of managed IT services products, including cloud compute, database management on Oracle and SQL, server management on diverse platforms, and DC-DR hosting projects.Building Strong Client Relationships Globally:Demonstrated expertise in managing international clients and fostering long-term, collaborative partnerships.Maintained open communication with all stakeholders, ensuring transparency and alignment throughout project lifecycles.Ensuring Timely, Efficient, and High-Quality Deliveries:Championed efficient resource allocation, aligning skills and expertise across the project portfolio for maximum impact.Delivered projects consistently on time, within budget, and exceeding quality standards, adhering to program governance guidelines.Leadership & Collaboration:Exhibited a strong process orientation, ensuring streamlined execution and predictable outcomes.Employed effective documentation and presentation skills for clear communication to diverse audiences.Managed supplier and vendor procurement activities, securing favorable terms and fostering strategic partnerships.Motivated and led teams, achieving timely project deliveries and exceeding client expectations.

Managing Program and Project related to DC and cloud requirements with financial value of more than million USD

Senior Project Manager- Global IT Infrastructure Leader | Delivering Success for Diverse IndustriesOrchestrated complex IT infrastructure projects for HCL clients worldwide, spanning industries like Telco, Oil & Gas, Logistics, FMCG, and Steel.Led end-to-end delivery of projects and programs for large, global clients, ensuring on-time, on-budget completion to exceed expectations.Proven track record in managing multiple project activities, including developing project standards, generating status updates, and reporting within an ISD framework.Successfully implemented IT infrastructure services such as complete managed services hosting, custom colocation projects, and shared IT infrastructure solutions.Possess in-depth experience with Managed IT services products like Cloud Compute, Oracle & SQL Database Management, Server Management on various platforms, and DC-DR hosting projects.Cultivated strong client relationships by fostering open communication and exceeding expectations.Demonstrated expertise in managing stakeholder communication, ensuring all parties are informed and engaged.Optimized resource allocation across the project portfolio, strategically deploying skills and expertise for maximum impact.Consistently delivered projects to high-quality standards, exceeding deadlines and adhering to budget constraints.Championed a process-driven approach, ensuring streamlined execution and predictable outcomes.Leveraged strong documentation and presentation skills to effectively communicate complex technical information.Managed supplier and vendor procurement activities, securing favorable terms and building strategic partnerships.Motivated and led high-performing teams, ensuring timely project delivery and fostering a collaborative work environment.

Project Manager, IMSLeading Global IT Infrastructure Projects:Managed complex IT infrastructure projects for Infosys clients across diverse geographies, ensuring successful delivery and exceeding expectations.Developed and implemented project standards, ensuring consistent quality and efficiency across my portfolio.Provided regular status updates and comprehensive reports, keeping stakeholders informed and engaged.Delivering Diverse IT Infrastructure Solutions:Successfully implemented various IT infrastructure services, including full managed hosting, custom colocation projects, and shared infrastructure solutions.Possess in-depth knowledge of managed IT services products, including cloud computing, database management (Oracle and SQL), server management on major platforms (IBM, Dell, HP), and DC-DR hosting projects.Building Strong Client Relationships:Developed strong relationships with overseas clients, bridging cultural gaps and fostering long-term partnerships.Effectively managed communication with all stakeholders, ensuring transparency and collaborative decision-making.Driving Project Success:Achieved consistent on-time, on-budget project delivery, exceeding quality standards and adhering to stringent program governance rules.Optimized resource allocation, ensuring the right skills and expertise were assigned to maximize project impact.Led high-performing teams, delivering projects efficiently and exceeding client expectations.

Deliver strategic advisory and consultancy on messaging solutions (IBM Lotus Domino & MS Exchange), guiding clients through deployment, design, migration, and backup strategies for optimal enterprise implementation.Lead End-to-End IT Service Delivery:Spearhead comprehensive IT service delivery for ACS and its clients, ensuring successful messaging solutions, exceeding expectations, and fostering long-term client relationships.Possess extensive experience managing international clients, bridging cultural gaps and building strong, collaborative partnerships.Drive Effective Communication & Collaboration:Oversee stakeholder communications, providing timely updates, clear objectives, and fostering open dialogue across all channels.Optimize resource allocation, ensuring the right skills and expertise are efficiently deployed across the project portfolio for maximum impact.Ensure Project Success:Deliver projects aligned with established quality standards, meeting deadlines, and adhering to budget constraints, following program governance guidelines.Implement robust process-driven approaches for streamlined execution and predictable outcomes.Empower & Lead High-Performing Teams:Possess exceptional documentation and presentation skills, effectively communicating complex technical information to diverse audiences.Manage supplier and vendor procurement activities, securing favorable terms and fostering strategic partnerships.Motivate and guide teams, ensuring timely project delivery, exceeding client expectations, and fostering a collaborative work environment.

Project: EMC-PREMLed client engagements within EMC-Square's partner network, delivering strategic advisory and consulting services on content management and archiving solutions for messaging domains (IBM Lotus Domino and MS Exchange).Managed project lifecycles, ensuring successful deployment, design, migration, and backup implementations that meet enterprise needs and adhere to best practices.Building Win-Win Partnerships:Cultivated and nurtured strong relationships with managed partners, establishing a reputation for technical expertise, proactive communication, and unwavering support.Served as a key liaison between Wipro and partner teams, aligning project strategies and driving successful collaborations that secure new business and enhance partner satisfaction.Optimizing Team Performance:Guided and motivated a team of technical specialists, implementing clear goals, procedures, and best practices to boost efficiency and ensure consistent service delivery.Empowered team members through individual development plans and performance coaching, fostering their professional growth and maximizing their contributions to client projects.Ensuring Client Satisfaction:Established a structured incident and problem management process, leveraging my team's expertise to resolve technical issues swiftly and within agreed SLAs.Proactively monitored and escalated critical incidents, minimizing risk and ensuring client satisfaction through transparent communication and timely resolution.

Led the successful offshore transition of a complex project:Key Partner in Masterminding the entire relocation process, moving operations from the UK to India.Established a robust new operational structure for the RMG, adhering to IT Service Management best practices.Driven service excellence in collaboration with key stakeholders:Partnered with LOS to define and optimize productivity metrics, billing ratios, and workflows for enhanced efficiency.Resolved technical escalations from the team, ensuring swift issue resolution and maintaining high customer satisfaction.Empowered and developed a high-performing team:Defined clear team goals, procedures, and best practices to optimize performance.Mentored team members on their individual development plans and performance reviews.Delivered exceptional L2 support to RMG clients:Managed Domino R5.0 users and clients, including user administration, database security, data management, and troubleshooting.Effectively handled 3500+ severity incidents per month, ensuring project competitiveness.Championed knowledge sharing and continuous improvement:Conducted quality and information security awareness training sessions.Served as an internal technical trainer for the service desk, fostering knowledge transfer.Received recognition for outstanding performance:Honored with the "Certificate of Achievement" for two consecutive quarters.Achieved the highest feedback scores in two quarters for the CSC's internal training program.

Client: "GECIS Gurgaon" Delivered L2 technical support to a diverse user base exceeding 6000 users, including high-profile VIPs.Resolved escalated technical issues: Proactively addressed complex problems and escalated tickets, ensuring timely resolution and user satisfaction.Network management: Installed, configured, and maintained LAN infrastructure, including troubleshooting network issues in Windows NT/2000 environments.Expert in network monitoring: Set up, configured, and troubleshot Nortel switches, ensuring optimal network performance and uptime.User management pro: Managed user profiles and mailbox configurations for both Exchange and Windows environments, optimizing access and productivity.Software specialist: Installed, configured, and supported diverse applications including Outlook, Lotus, Symantec Antivirus, mainframe clients, Citrix client, VPN client, and customized applications for BPO, banking, finance, and insurance processes.

Provided comprehensive IT support for J.P. Group:Served as the first point of contact: Resolved technical inquiries and concerns from both internal employees and external associates.Managed user accounts: Administered Lotus Notes user profiles and ensured smooth access to applications.Troubleshot hardware, network, and software issues: Diagnosed and resolved a wide range of technical problems across various platforms.Installed, configured, and maintained operating systems: Successfully implemented and supported Windows 98/NT/2000/XP across user devices.Managed network infrastructure: Set up and maintained VSAT (satellite internet) and LAN connections (including Intel and Cisco switches) for optimal network performance.Deployed Citrix client software and antivirus protection: Enhanced remote access capabilities and ensured system security.Installed and maintained network printers: Configured and supported network printers for efficient document printing across the organization.