107 key property.

Training and front office manager

Faculty in front office department Specialization :-Orientation SOPRevenue ManagementGuest Handling

Handel a team of 25 team members .All shifts – Morning, Afternoon and Night Shift.GIT and FIT Heavy movement – 218 Rooms hotel, located in the heart of the city close to Okhla industrial area.Department Training – After working with Oberoi, my training skills have improved, and this help me a lot In training and grooming a young team at Hilton, New Delhi.Learned and worked on ONQ PMS of Hilton World Wide. Night Audit for the hotel, on ONQ and MICROS.The average occupancy of the hotel was 80% - 90% during season and 50% during off season.

Was the only DM at ITC WelcomHotel, Grand Bay a 100 room property, and then transferred to ITC Mughal, Agra, at the same position.Few Job Responsibility's- - Managing day to day operations for front office along with business center, and concierge.- Responsible for the guest satisfaction index for the department, feedback analysis and taking corrective actions there after.- Responsible for training, audit implementations, and induction for the new team members.- Strategic responsibility include competition analysis, and best practice implementation.- Behavioral training for the team members and work towards company specified operational procedures.- Responsible towards manpower planing, implementation of business plan, ensuring internal cost efficiency.- Responsible for six sigma initiatives and lead the initiative.- Responsible for revenue maximization through up selling, yield management, and look after the market mix of the hotel.

FOETP 8 months as trainee duty manager at ITC Sonar, Kolkata.

The Oberoi Centre of Learning and Development:-3 year on the job SOP and work experience, of the Oberoi standards in front office, food and beverage service, and house keeping.