Senior Support Engineer
Current
Feb 2024 - Present
AeroLeads people directory · profile
Ulises Fierro Email & Phone Number
Senior Support Engineer @ GitLab | ITIL, Scrum Certified
at
GitLab
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Senior Support Engineer @ GitLab | ITIL, Scrum Certified
Location
Mexico
Company size
Who is Ulises Fierro? Overview
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Quick answer
Ulises Fierro is listed as Senior Support Engineer @ GitLab | ITIL, Scrum Certified at GitLab, a with 1291 employees, based in Mexico. AeroLeads shows a matched LinkedIn profile for Ulises Fierro.
Ulises Fierro previously worked as Senior Support Engineer at Gitlab and Support Engineer at Gitlab.
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Email format at GitLab
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GitLab
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Profile bio
About Ulises Fierro
Self taught and strongly disciplined, always eager to learn more and do things better.
Current workplace
Ulises Fierro's current company
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Gitlab
14 roles
Ulises Fierro work experience
A career timeline built from the work history available for this profile.
Support Engineer
Nov 2021 - Feb 2024
System Administrator
May 2021 - Nov 2021
Systems Engineer
Oct 2020 - May 2021
Programmer
In charge of developing and maintaining different tools for the staff dedicated to solving alerts generated by Nagios and inbound calls from AutoZone stores regarding technical difficulties.
Apr 2016 - Oct 2020
Associate Programmer
In charge of developing and maintaining different tools for the call center team in charge of responding to the alerts generated by Nagios, developing and maintaining Nagios plugins and server side scripts.
May 2015 - Apr 2016
It Technical Analyst 2
Last level technical support, in charge of handling escalated or complex situations outside of second level support scope that require more experience and technical awareness such as hard drive or server hardware problems, database and file corruption among others.
Feb 2015 - May 2015
It Technical Analyst 1
Second level technical support for AutoZone stores, in charge of handling more complex and time consuming issues.
Aug 2014 - Feb 2015
Jun 2013 - Aug 2014
Customer Contact Specialist
First level general support for AutoZone stores, basic troubleshooting and assistance in non-tech related problems, procedures and overall guidance.
May 2013 - Jun 2013
Technical Support Specialist
New Computer
General hardware repairs for PCs, POS Printers, CCTV Systems and such
Apr 2013 - May 2013
Supervisor
In charge of developing a team of up to 20 people at a time, responsible for continuous improvement and KPI reporting.
Dec 2011 - Apr 2013
Team Support Specialist
Second level support for escalated customer requests for DirecTV
Aug 2011 - Dec 2011
Customer Service Representative
Answering billing and general inquiries for DirecTV customers.
Dec 2009 - Aug 2011
Team & coworkers
Colleagues at GitLab
Other employees you can reach at gitlab.com. View company contacts for 1291 employees →
VK
Vincent Kramar
Colleague at GitlabMunich, Bavaria, Germany
View →
MK
Michael Kozono
Colleague at GitlabGreater Sacramento, United States
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MS
Makesh Subramanian
Colleague at GitlabChennai, Tamil Nadu, India
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MP
Melody Patel
Colleague at GitlabSan Francisco Bay Area, United States
View →
GS
Grosu Stefan
Colleague at GitlabChişinău, Chișinău, Moldova, Republic Of
View →
CH
Cathy Hilling
Colleague at GitlabUnited States
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MM
Maya Maya
Colleague at GitlabJaipur, Rajasthan, India
View →
MN
Mia Naranjo-Lepe
Colleague at GitlabSan Jose, California, United States
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GK
Guru Kannan
Colleague at GitlabGreater Sydney Area, Australia
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SG
Samar Giri
Colleague at GitlabBhopal, Madhya Pradesh, India
View →
Vincent Kramar
Colleague at GitlabMunich, Bavaria, Germany
View →
MK
Michael Kozono
Colleague at GitlabGreater Sacramento, United States
View →
MS
Makesh Subramanian
Colleague at GitlabChennai, Tamil Nadu, India
View →
MP
Melody Patel
Colleague at GitlabSan Francisco Bay Area, United States
View →
GS
Grosu Stefan
Colleague at GitlabChişinău, Chișinău, Moldova, Republic Of
View →
CH
Cathy Hilling
Colleague at GitlabUnited States
View →
MM
Maya Maya
Colleague at GitlabJaipur, Rajasthan, India
View →
MN
Mia Naranjo-Lepe
Colleague at GitlabSan Jose, California, United States
View →
GK
Guru Kannan
Colleague at GitlabGreater Sydney Area, Australia
View →
SG
Samar Giri
Colleague at GitlabBhopal, Madhya Pradesh, India
View →
FAQ
Frequently asked questions about Ulises Fierro
Quick answers generated from the profile data available on this page.
What company does Ulises Fierro work for?
Ulises Fierro works for GitLab.
What is Ulises Fierro's role at GitLab?
Ulises Fierro is listed as Senior Support Engineer @ GitLab | ITIL, Scrum Certified at GitLab.
Where is Ulises Fierro based?
Ulises Fierro is based in Mexico while working with GitLab.
What companies has Ulises Fierro worked for?
Ulises Fierro has worked for Gitlab, Codenotary, Autozone, Autozone De México, and New Computer.
Who are Ulises Fierro's colleagues at GitLab?
Ulises Fierro's colleagues at GitLab include Vincent Kramar, Michael Kozono, Makesh Subramanian, Melody Patel, and Grosu Stefan.
How can I contact Ulises Fierro?
You can use AeroLeads to view verified contact signals for Ulises Fierro at GitLab, including work email, phone, and LinkedIn data when available.
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