• First month of taking on SM role the store met every target for the first time and maintained it month over month (MoM) in both sales (All-Star status) and operations.• Improved and maintained customer satisfaction scores from 60% to an average of 96% MoM.• Hired and trained entry level Sales Consultants to be top performing and be recognized as All-Stars; Developed two to Senior Sales roles within District and one to Assistant Manager. • Developed team to have the strong… Show more • First month of taking on SM role the store met every target for the first time and maintained it month over month (MoM) in both sales (All-Star status) and operations.• Improved and maintained customer satisfaction scores from 60% to an average of 96% MoM.• Hired and trained entry level Sales Consultants to be top performing and be recognized as All-Stars; Developed two to Senior Sales roles within District and one to Assistant Manager. • Developed team to have the strong mentality required to succeed in a quota-based role while assisting them in identifying the sales-process opportunities: prospecting for leads, selling to solve, identifying fraud, following up and asking for referrals.• Scheduled aggressively against previous year’s forecast ensuring adequate coverage. • Resolved trending inventory variances weekly to maintain product cost below 3% to monthly sales. • Responsible for the security set-up of assets, and collaborated with District Operations Manager to implement a regular self-audit to prevent in-store theft.• Created a marketing plan based on customer churn data, labor budget, and credit take applications to offset monthly sales deficit. Show less

In charge of the store during the shift, that included ensuring that every shift was covered and regulating the cost of labor for the restaurant. At the end of the shift the money in the safe had to be counted, and the deposit for the next day had to be prepared. If it was a morning shift, going to the bank to grab change and make deposits was necessary. Inventory was done weekly.