Ulises Lopez

Ulises Lopez Email and Phone Number

Bilingual Mortgage Operations Supervisor @ PNC
pittsburgh, pennsylvania, united states
Ulises Lopez's Location
Austin, Texas Metropolitan Area, United States
Ulises Lopez's Contact Details

Ulises Lopez work email

Ulises Lopez personal email

n/a
About Ulises Lopez

Fast-learner and highly competitive professional with demonstrated ability to apply past-experience and maximize results; Operates with a strong belief that action is best inspired through example, integrity and a commitment for consistent improvement. Focuses on creating opportunities to achieve goals both personally and professionally.

Ulises Lopez's Current Company Details
PNC

Pnc

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Bilingual Mortgage Operations Supervisor
pittsburgh, pennsylvania, united states
Website:
pnc.com
Employees:
48208
Ulises Lopez Work Experience Details
  • Pnc
    Bilingual Mortgage Operations Supervisor
    Pnc Apr 2023 - Present
  • Pnc
    Bilingual Customer Care Supervisor
    Pnc Feb 2022 - Apr 2023
  • Pnc
    Customer Care Supervisor
    Pnc Feb 2021 - Apr 2023
  • Pnc
    Customer Care Representative
    Pnc Aug 2020 - Apr 2023
  • Sprint
    Store Manager
    Sprint Dec 2019 - May 2020
    • First month of taking on SM role the store met every target for the first time and maintained it month over month (MoM) in both sales (All-Star status) and operations.• Improved and maintained customer satisfaction scores from 60% to an average of 96% MoM.• Hired and trained entry level Sales Consultants to be top performing and be recognized as All-Stars; Developed two to Senior Sales roles within District and one to Assistant Manager. • Developed team to have the strong… Show more • First month of taking on SM role the store met every target for the first time and maintained it month over month (MoM) in both sales (All-Star status) and operations.• Improved and maintained customer satisfaction scores from 60% to an average of 96% MoM.• Hired and trained entry level Sales Consultants to be top performing and be recognized as All-Stars; Developed two to Senior Sales roles within District and one to Assistant Manager. • Developed team to have the strong mentality required to succeed in a quota-based role while assisting them in identifying the sales-process opportunities: prospecting for leads, selling to solve, identifying fraud, following up and asking for referrals.• Scheduled aggressively against previous year’s forecast ensuring adequate coverage. • Resolved trending inventory variances weekly to maintain product cost below 3% to monthly sales. • Responsible for the security set-up of assets, and collaborated with District Operations Manager to implement a regular self-audit to prevent in-store theft.• Created a marketing plan based on customer churn data, labor budget, and credit take applications to offset monthly sales deficit. Show less
  • Sprint
    Assistant Store Manager
    Sprint May 2019 - Nov 2019
  • Sprint
    Senior Retail Sales Consultant
    Sprint May 2018 - Apr 2019
  • Burger King Corporation
    Assistant Manager
    Burger King Corporation Mar 2012 - Mar 2013
    Austin, Texas Area
    In charge of the store during the shift, that included ensuring that every shift was covered and regulating the cost of labor for the restaurant. At the end of the shift the money in the safe had to be counted, and the deposit for the next day had to be prepared. If it was a morning shift, going to the bank to grab change and make deposits was necessary. Inventory was done weekly.

Ulises Lopez Skills

Leadership Team Building Retail Calculus Sales People Development Networking Customer Satisfaction Telecommunications Strategic Planning Engaging People Microsoft Office Administration Management Information Systems Training Critical Thinking Time Management Customer Service Rms Business Management Teamwork Analytical Skills Inventory Management Problem Solving Retail Sales Spanish

Ulises Lopez Education Details

Frequently Asked Questions about Ulises Lopez

What company does Ulises Lopez work for?

Ulises Lopez works for Pnc

What is Ulises Lopez's role at the current company?

Ulises Lopez's current role is Bilingual Mortgage Operations Supervisor.

What is Ulises Lopez's email address?

Ulises Lopez's email address is ul****@****pnc.com

What schools did Ulises Lopez attend?

Ulises Lopez attended Austin Community College.

What skills is Ulises Lopez known for?

Ulises Lopez has skills like Leadership, Team Building, Retail, Calculus, Sales, People Development, Networking, Customer Satisfaction, Telecommunications, Strategic Planning, Engaging People, Microsoft Office.

Who are Ulises Lopez's colleagues?

Ulises Lopez's colleagues are Jennifer Boykin, Matt Weber, Urooj Rizvi, Karyn Stiller, Gabby Bouhamdan, Ridgway Powell, Brett Traylor.

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