• Handling the customer queries and provide the correct resolution accordingly .• Database management and strong customer service skill.• Researched and compared every applicants claim with similiar claims of other applicants on File.• Used statistical analysis tools such MySQL , Microsoft Excel Vlookup , VB scripts to gather and compile data.• Determined the risk factor of each applicant by the information they provided.• Reviewed such things as health records , income and misc information to determine eligibility of an applicant.• Consulted with supervisor with any issues pertaining to any applicant's policy or form