customer service, complaints management, training
Ramsay Sime Darby Healthcare College
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Executive Student AffairsRamsay Sime Darby Healthcare College Jul 2010 - Present
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Customer Relationship ExecutiveRamsay Sime Darby Healthcare College Jan 2018 - Mar 2020Desa Parkcity
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English TeacherPusat Tusyen Bahasa Sep 2020 - Sep 2022Malaysia
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TeacherWatercorp International (Maths Monkey) Apr 2009 - May 2010a. Career Placements - Initiating calls to companies on career placement activities and organizing quarterly Career Placement Dayb. Alumni Engagement - Maintaining alumni records for the purpose of ensuring program effectiveness complying with mandated requirements, monitoring and providing report on graduates employment statusc. Employer’s Feedback - Administration & Reports compiling feedback from all employers where graduates are employed on improving key areas, softs skills and knowledge of our graduates for better value in the market. d. International & Local Student Welfare - Liaising with Academics and Student Welfare to ensure students welfare issues are considered in all discussions about individual students and a holistic development of all students, sourcing out and facilitating benefits for students from sources available. Handling and attending to customer written and verbal complaints if there is any.e. Student Discipline & Counselling Services - Responding to all requests from various internal and external sources for the purpose of investigating and assisting in resolving student attendance problems, boundary issues, discipline and expulsion processes, conducting Student Discipline Hearings, working with relevant staff, particularly Hostel Wardens on issues of discipline, encouraging constructive and restorative action. f. Student Extracurricular Activities - coordinating student’s activities and annual college events, ensuring that all outside activities are safe and well organized, issue certificate of participation for student’s involvement in activities, preparing report on students activities to management.g. Customer Feedback - Administration & Reports - compiling feedback and complaints from all students towards area that will affect their studies.
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Consultant Sales ExecutiveMarcus Evans Group Feb 2009 - Mar 2009My responsibilities include:a. International & Local Student Welfare - Liaising with Academics and Student Welfare to ensure students welfare issues are considered in all discussions about individual students and a holistic development of all students, sourcing out and facilitating benefits for students from sources available. Handling and attending to customer written and verbal complaints if there is any.b. Student Discipline & Counselling Services - Responding to all requests from various internal and external sources for the purpose of investigating and assisting in resolving student attendance problems, boundary issues, discipline and expulsion processes, conducting Student Discipline Hearings, working with relevant staff, particularly Hostel Wardens on issues of discipline, encouraging constructive and restorative action. c. Student Extracurricular Activities - coordinating student’s activities and annual college events, ensuring that all outside activities are safe and well organized, issue certificate of participation for student’s involvement in activities, preparing report on students activities to management.d. Customer Feedback - Administration & Reports - compiling feedback and complaints from all students towards area that will affect their studies. e Career Placements - Initiating calls to companies on career placement activities and organizing quarterly Career Placement Dayf Alumni Engagement - Maintaining alumni records for the purpose of ensuring program effectiveness complying with mandated requirements, monitoring and providing report on graduates employment statusg. Employer’s Feedback - Administration & Reports compiling feedback from all employers where graduates are employed on improving k
Uma Devi Skills
Uma Devi Education Details
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Antioxidant -
Smk Methodist Acs KlangStpm Science -
Smk Convent KlangSpm
Frequently Asked Questions about Uma Devi
What company does Uma Devi work for?
Uma Devi works for Ramsay Sime Darby Healthcare College
What is Uma Devi's role at the current company?
Uma Devi's current role is Executive Customer Service at Ramsay Sime Darby Healthcare Hospital.
What schools did Uma Devi attend?
Uma Devi attended Universiti Ucsi, Smk Methodist Acs Klang, Smk Convent Klang.
What are some of Uma Devi's interests?
Uma Devi has interest in Travelling, Training.
What skills is Uma Devi known for?
Uma Devi has skills like Customer Service, Microsoft Office, Ability To Work Independently As Well As In A Team, Good Public Relation Skills And I Am Easily Approachable, Project Management, Curriculum Development, Management, Training, Powerpoint, Strategic Planning.
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