Uma Devi Email & Phone Number

Subang Jaya, Selangor, Malaysia

• Conducted calls to inform customers about their overdue bills, effectively communicating the urgency of payment.• Demonstrated empathy and professionalism while discussing consequences of non-payment and available repayment options.• Assisted customers in developing feasible repayment plans tailored to their financial circumstances, ensuring a positive resolution of outstanding debts.• Utilized negotiation skills to persuade customers to make payments or agree on suitable repayment arrangements.• Maintained accurate records of customer interactions and payment arrangements in compliance with company policies and regulations.• Collaborated with internal teams to resolve complex customer inquiries and escalations promptly.• Contributed to team performance goals by consistently meeting or exceeding collection targets.

Kamunting, Perak, Malaysia

• Assisted planner in communicating with internal sales department to secure customers' orders.• Collaborated with the planner to maintain daily sales reports, ensuring accuracy and completeness.• Supported the planning team in coordinating order fulfillment activities and maintaining inventory levels.• Participated in team meetings and contributed ideas for process improvement and optimization.• Assisted in analyzing sales data and identified trends to support decision-making processes.• Provided administrative support as needed, including data entry and document management.

• Welcomed patients and visitors warmly, providing necessary guidance and direction based on their assigned waiting number or appointment status.• Maintained an organized and up-to-date appointment schedule, making adjustments as needed to accommodate urgent cases or cancellations.• Ensured the waiting area was clean, tidy, and conducive to a comfortable patient experience.• Regularly checked and replenished reading materials for patients, offering a variety of informative and entertaining materials.• Collaborated with medical staff and other team members to ensure smooth patient flow and efficient clinic operations.• Adhered to confidentiality protocols regarding patient information and maintained strict adherence to privacy regulations.• Handled administrative tasks such as data entry, filing, and maintaining patient records with accuracy and attention to detail.

Bachelor Of Business Administration - Bba, International Business (Hons), 3.10

Malaysian Higher School Certificate (Stpm)