Hello and welcome! I'm an experienced Debt Collection Officer with a demonstrated history of success in managing accounts and optimizing recovery strategies within the banking industry.I'm currently seeking a Customer Service Executive role where I can apply my extensive expertise in communication, problem-solving, and relationship-building. I am known for my meticulous attention to detail and proactive approach to resolving inquiries promptly.Throughout my career, I've been committed to elevating customer satisfaction and contributing to organizational growth through exceptional service delivery. I thrive in fast-paced environments where I can leverage my skills to address customer needs effectively and exceed expectations.I am passionate about building strong relationships with customers and colleagues alike, and I am eager to bring my unique blend of experience and dedication to your organization.Let's connect and explore how I can contribute to your team's success by delivering outstanding customer service!
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Collections OfficerAlliance Bank Malaysia Berhad Mar 2021 - Jun 2022Subang Jaya, Selangor, Malaysia• Conducted calls to inform customers about their overdue bills, effectively communicating the urgency of payment.• Demonstrated empathy and professionalism while discussing consequences of non-payment and available repayment options.• Assisted customers in developing feasible repayment plans tailored to their financial circumstances, ensuring a positive resolution of outstanding debts.• Utilized negotiation skills to persuade customers to make payments or agree on suitable repayment arrangements.• Maintained accurate records of customer interactions and payment arrangements in compliance with company policies and regulations.• Collaborated with internal teams to resolve complex customer inquiries and escalations promptly.• Contributed to team performance goals by consistently meeting or exceeding collection targets. -
Intern In Panning DepartmentLatexx Manufacturing Sdn. Bhd. Jun 2019 - Aug 2019Kamunting, Perak, Malaysia• Assisted planner in communicating with internal sales department to secure customers' orders.• Collaborated with the planner to maintain daily sales reports, ensuring accuracy and completeness.• Supported the planning team in coordinating order fulfillment activities and maintaining inventory levels.• Participated in team meetings and contributed ideas for process improvement and optimization.• Assisted in analyzing sales data and identified trends to support decision-making processes.• Provided administrative support as needed, including data entry and document management. -
ReceptionistClinic Tan Cheng Leng Apr 2015 - Aug 2015• Welcomed patients and visitors warmly, providing necessary guidance and direction based on their assigned waiting number or appointment status.• Maintained an organized and up-to-date appointment schedule, making adjustments as needed to accommodate urgent cases or cancellations.• Ensured the waiting area was clean, tidy, and conducive to a comfortable patient experience.• Regularly checked and replenished reading materials for patients, offering a variety of informative and entertaining materials.• Collaborated with medical staff and other team members to ensure smooth patient flow and efficient clinic operations.• Adhered to confidentiality protocols regarding patient information and maintained strict adherence to privacy regulations.• Handled administrative tasks such as data entry, filing, and maintaining patient records with accuracy and attention to detail.
Uma Devi Education Details
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Smk Saint George, PerakMalaysian Higher School Certificate (Stpm)
Frequently Asked Questions about Uma Devi
What is Uma Devi's role at the current company?
Uma Devi's current role is Experienced Debt Collection Officer | Customer Service Expert | Driving Organizational Growth Through Exceptional Service Delivery.
What schools did Uma Devi attend?
Uma Devi attended Universiti Malaysia Sabah, Smk Saint George, Perak.
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