Umar Farooq Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Responsible for preparing and implementing new processes and SOP to enhance service quality.• Monitoring and managing the overall operations of Insurance Company’s portfolio, which covers daily alterations, policy issuances, endorsements and collections.• Responsible for portfolio evaluations on a weekly basis in coordination with the custodian banks to keep client’s investment details up to date with the market. • Coordination with Finance department to assist in providing the details for reconciliation and finding gaps to conclude the monthly reports. • Coordination with Legal department for assisting in terms of legal and CB related cases.• Responsible of arranging and conducting operational training to partner banks staff to have smooth coordination with my team.• Preparation of sales reports for the management record and reviews.• Managing team, which is operating in a multi-cultural environment.• Weekly monitoring of cashflow and requirements to arrange liquidity to settle regular claims of the customers such as surrender amounts, partial surrenders and death claims.• Multitasking with crunch timelines for preparing different reports and analysis for the management review.

Dubai, United Arab Emirates

• Reporting to Chief Operating Officer FWU Dubai.• Managing the Operation’s Department.• Responsible for preparing and implementing of new processes and SOP’s to enhance service quality keeping in mind company’s prestige history and brand name.• Responsible for adding values in operations department with latest expertise with out compromising the service quality. • Ensuring to have minimum partner’s complaints while providing out of the box solutions in order to resolve the issues on spot.• Working towards the approach to have a winning situation for both partner and the clients to ensure customer’s satisfaction and trust towards our brand name.

Dubai, United Arab Emirates

• FWU Group is established in 1983 having Head Office in Germany expanded worldwide and holds a very good repute in Insurance Industry specializing in Takaful products and solutions. FWU provides one a kind investment and savings plan with excellent client services making it among one of the most reputable company among insurance industry.• Reporting to Head of Operations FWU Dubai.• Working along with our channel partner Banks and Broker in order to make sure all operational processes are met without any problem.• Managing regional FWU teams responsible for client servicing while working towards a wow experience.• Responsible for managing business and other professional reports for Top Management.• Responsible for training and coaching of new members in operations department of our distributor’s partners.

Dubai

Emirates NBD is a market leader across core business lines, it is the leading retail banking franchise in the UAE, with over 100 branches and over 740 ATMs / Cash Deposit Machines spread across the UAE. The Group is also a major player in the corporate banking arena. With a strong investment in private banking services, Emirates NBD is well positioned to grow and deliver outstanding values. Following is a short brief of my Job Description and Responsibilities.Responsible for generating new business by locating exact target based priority customers, fulfilling the targetsTo assist the Sales Manager in generating sales opportunities by identifying appropriate business targetsTo assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customersAssist Sales Manager by completing all assigned dutiesDeveloping and maintaining excellent relationship with customers by sharing required information and extending timely support / solutions to their queries.Holding 4 years of rich experience of Abu Dhabi, Al Ain and northern areas market have been moved to Dubai since March 2014 and generating new target market from Dubai, Sharjah , Ajman and RAK.Have been ranked among one of the top performing team member by giving 100% plus outcome month after month.Have a vast experience of all types of business knowing the exact target market to penetrate in order to get required assigned targets.

Lahore,Pakistan

Mobilink is a broadband carrier division providing next generation internet technology as well as the country’s largest voice and data network with over 8,500 cell sites. Housing Pakistan’s largest distribution and contact centre networks and an unparalleled 6,500 kilometers fiber optic. Following was the detailed list of my responsibilities there.Managing customer on daily basis, responsible for sales and services for priority customers.Developing and maintaining excellent relationship with customers by sharing required information and extending timely support / solutions to their queries. Floor Relationship executive for Indigo bank.Facilitating pre paid and post paid groups facilities.Training & coaching new hires in team.Preparing monthly quiz and assignments to evaluate team’s performance.Handling in bound and outbound customer services calls from central region.

Lahore,Pakistan

Mindbridge is a leading global provider of Business Process Outsourcing (BPO) services. They manage customer care services and back office processes for organizations in the domain of technical support, banking, telecom, travel, retail, financial services, data and document conversion. Managing marketing activities on call for US based customers and clients like (Giant Industries, 99 cent stores, Wall Mart, Care fore) to promote leading brands, also responsible for another line of promoting long distance services, Prepaid and Credit Card machines.Facilitating customer queries and complaints efficiently to ensure the achievement of core competency and company objective.

Mba, Sales, Marketing

Bba-Hons, Business Studies

Adcs, Advance Diploma In Computer Science,Management

Dcs, Diploma In Computer Sciences

Hssc, Pre Engineering Subjects

E-Fast, Computer Studies