Umer Aziz Email & Phone Number

Calgary, Ab, Ca

Vancouver, British Columbia, Canada

- Designed and implemented multi-channel outreach strategies (Salesforce, phone, email) for 45 high-risk clients, ensuring 100% compliance with 2023 IRS tax deadlines and securing their continued partnership through 2024- Consistently exceeded monthly client onboarding targets by 20% through internal advocacy for platform improvements, regular account check-ins, and personalized Zoom training sessions- Documented internal procedures in Confluence, streamlining employee training on automated document collection with US banking partners and reducing client onboarding time to under 9 days across the team- Collaborated with senior leadership to enhance customer experience, driving a 40% increase in platform adoption, reducing churn rate, and boosting CSAT scores

- Utilized soft skills to win business and develop long term relationship with small businesses- Developed highly responsive and accessible modern web applications using the MERN stack, both independently and as part of a team- Continuously learned new technologies to meet client needs and ensure successful project outcomes- Collaborated with colleagues to streamline feature additions through efficient Git pull requests

Toronto, Ontario, Canada

- Leveraged CMS and web technologies (HTML, CSS, JS) to optimize the accuracy of client websites for Fortune 100 companies, reducing operational disruptions and ensuring data compliance- Collaborated with the design team to implement client requests efficiently, cutting delivery times and improving service-level agreements (SLAs) by 15% across multiple projects - Designed QA processes that improved operational efficiency and cut onboarding times for new hires, enhancing team productivity, minimizing client’s financial risk, and improving internal processes - Developed advanced troubleshooting and escalation protocols to quickly resolve complex technical issues for high-profile clients, achieving a 95% 5-star satisfaction rating and improving client retention

Toronto, Ontario, Canada

- Completed a full-time bootcamp where I got the chance to learn technologies such as React, Sass, Firebase, Responsive & Accessible design, Mockups, and Pair Programming- Transitioned to a Mentor role and provided guidance to students on topics, such as React and CSS, after the successful completion of a coding bootcamp

Toronto, Ontario, Canada

- Developed personalized email marketing campaigns that yielded a 30% higher response rate from potential clients interested in cybersecurity solutions.- Pitched clients on the benefits of ioSentrix's pen testing services, leading to a 15% increase in average deal size.- Utilized the technical expertise of specialists in full stack assessments to deliver on multiple high-priority cybersecurity projects.

Toronto, Ontario, Canada

- Drove $770k in B2B revenue and built a $200k sales pipeline within 12 months through daily outreach (60-100 cold calls), engaging key decision-makers, and overcoming objections with support from cross-functional teams- Built a portfolio of 50+ net-new clients through targeted outreach via phone, email, and text, cultivating long-term partnerships by analyzing industry trends and delivering tailored IT solutions- Negotiated with vendor, such as Cisco and Dell, to achieve a 15% reduction in client capital expenditures, improving profitability and simplifying the sales cycle for the client- Utilized CRM and ERP systems (AS400 and SPS) to manage accounts, document the sales process, facilitate communication between clients and technical teams, and deliver accurate monthly forecasts to sales leadership

Bachelor Of Science - B.Sc.

Web Development Bootcamp