Umer Javed Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi

•Manage core backbone for Signal Corps UAE Armed Forces network.•Daily Network Monitoring Control operational tasks like troubleshooting, call handling, network monitoring.•Fully Managing SMS service•Fully Managing in-house IPTV service•Design and implement network topology to meet needs such as WAN, LAN and collocation, high availability servers, security, video conference and other projects.•Complete network design recommendations for multi-vendor environment.•Testing of new designs/architectures in IP Core network and providing feedback to higher management.•Responsible for Planning and Optimization of the existing production network. •Diagnosing problems and solving issues, often under time constraints.•Provide network and host based security, incident response, firewall and VPN management and administration.•Provide network documentation.•Assist with establishing and maintaining technical standards, policies and procedures.•Evaluate and report on new communication technologies•Monitor network usage, anticipate problems and suggest solutions.•Manage projects and maintenance tasks•New Sites provisioning using management tools

Abu Dhabi

•Develop Technical Proposals and Implementation Plans.•Implementation and Support of new and existing Customer Networks.•Developing project execution procedures and plans for Projects.•Developing Low Level Design (LLD), Network Implementation Plan (NIP), and Network Ready for Use (NRFU).•Implementing projects as per LLD & NIP and escalating any project related issues to the Project Director.•Monitoring Project Work & Project execution progress as scheduled in project plan.•Diagnose fault reported / Issues raised by effectively utilizing software diagnostics and other network/product utility programs such as Ethereal, Cisco LMS 2.5.•Perform cases escalation in line with company policy through Cisco Smart net contracts (TAC).•Report to Technical Support Manager / Project Manager to assess any pending issues.

Islambad, Pakistan

•On time provisioning of Premium customers, in conformance with the Departmental SOP for VPN Installations.•On time provisioning of Layer-2/Layer-3 MPLS VPNs in conformance with the Departmental SOP for VPN Installations on Cisco 7609 routers.•Locating and Assigning IP Pools to the customers on Cisco 7609 routers.•Hands on experience on Cisco 7609 routers, 7200, 7300 series routers, Catalyst 3550, Catalyst 3560 & Catalyst 2950 switches.•Ensuring smooth operations of VOIP customers by maintaining GRE Tunnels, Route-maps/ Star gate (VOIP over the Internet), including BRAS end configurations.•Performing different activities from time to time so enhance overall performance of our production network. •Effectively updating CRM for all trouble-tickets and Installations on CRM Admin.•Timely response to Internal and External customers through Emails, as per the Departmental SOPs•Proficiency in drawing Visio diagrams for better understanding of customer and Core network scenarios.•Implementing ACLs and Route-maps to meet design requirements.•Troubleshooting user authentication and bandwidth problems for DSL and Fiber infrastructure.

•Advance level trouble shooting of customer complaints/issues regarding DSL/triple Nayatel Pvt. Ltd services with proper and complete notification/ Information on trouble ticket of MBL/NTL.•Managing a team of engineers to ensure proper work flow in Technical Assistance center.•Gain extensive knowledge about DSL services/ FTTU triple services which include but is not limited to router configurations, hardware/software installations, OLT, ONT, IP MUX and to meet any other specific requirements of the customer.•Timely and efficient response to the customers calls with regards to DSL/Voice/Cable services through telephonic, email.•Technical Analysis for junior engineers to improves their weak areas.•Active coordination with engineers and supervisors on duty to ensure prompt resolution of customer’s complaints related to services, billing, sales and any other related issue.•Actively participating and conducting, In House trainings and meetings for self and departmental improvements.•Ensure customer/call handling conforms to company outlined polices and moral practices.

•Working on a research project of “Software Platform for Context-aware Spontaneous Interaction using Mobile Phone” funded by Samsung Electronics Co. Ltd. •Conducting research to solve different technical issues related to project.•Conducting research to enhance design of project to achieve optimal performance.•Designing solutions on basis of performed research.•Reporting to senior members of the team.•Weekly presenting research progress.

Bachelors Of Computer Science, Software & Networks, A

Master Of Science - Ms, Information Technology, A