Umer Saeed Email and Phone Number
Umer Saeed work email
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Umer Saeed personal email
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Service Delivery | Technical Project Management l Global Customer Support | Managed ServicesVALUE PROPOSITIONCurrently spearheading a team of 38 Project Coordinators.► I deliver solid results in information technology leadership, with extensive experience overseeing the development, deployment, and support of IT strategy and client support operations.► My success is driven by my ability to build strategies that result in gains in technical and business operations performance.SUMMARY► Engaging Information Technology Executive possessing a winning blend of subject matter expertise, skill in team and department management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. Specialties: IT Operations, Project Management, Team Leadership, Cloud Services, Managed Services, Client Support, Systems and Application Performance, Client Onboarding, Negotiations, Best Practices
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Manager Pmo - Global Supply Chain As A ServiceZones It SolutionsPakistan -
Manager Pmo - Global Supply Chain As A ServiceZones It Solutions Mar 2024 - PresentIslāmābād, PakistanCurrently spearheading a team of 38 Project Coordinators.Ensure that offered services and project deliverables are both well-understood and feasible to execute, before SOWs are signedProject Onboarding: to ensure that agreed-upon services and project deliverables are set in motion appropriately, meet client objectives, and respect Zones equities Auditing and Analysis: to measure project outcomes, client satisfaction, team utilization, contract compliance, and all other… Show more Currently spearheading a team of 38 Project Coordinators.Ensure that offered services and project deliverables are both well-understood and feasible to execute, before SOWs are signedProject Onboarding: to ensure that agreed-upon services and project deliverables are set in motion appropriately, meet client objectives, and respect Zones equities Auditing and Analysis: to measure project outcomes, client satisfaction, team utilization, contract compliance, and all other aspects of their teams’ work and iterate to improve organizational performance.Oversees all aspects and delivery of multiple projects or a portfolio of projects and directly manages team of project managers.Organizes and communicates decisions, plans, goals, strategies and complex information clearly and simply to drive actions.Responsible for PMO Team project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions. Show less -
Project Manager Program Management OfficeZones It Solutions Apr 2023 - Mar 2024Islamabad, Islāmābād, PakistanCollaborating with other department leaders to define, prioritize, and develop projects.Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.Analyzing financial data, including project budgets, risks, and resource allocation.Providing financial reports and budget outlines to Executives.Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while… Show more Collaborating with other department leaders to define, prioritize, and develop projects.Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.Analyzing financial data, including project budgets, risks, and resource allocation.Providing financial reports and budget outlines to Executives.Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.Drafting new and improving existing project management office policies and processes.Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification. Show less -
Manager Growth & User EngagementSds-It Jul 2022 - Apr 2023Islāmābād, PakistanManage implementation and deliveryCapture areas where improvement is possible and coordinate with teamsMaintain a strategy to communicate across sales, marketing, and product teams to foster a positive, proactive relationshipDesigns and executes solutions tailored to client needsNurtures working relationships with clients throughout the project cycle -
Chief Executive OfficerInformation Technology Logistics & Supply Chain Oct 2021 - Jul 2022Islāmābād, PakistanPlan, develop, implement and direct the organization’s operational and fiscal function and performance.Act as a strategic partner by developing and implementing the company’s plans and programs.Analyze and make recommendation on the impact of long range growth initiatives, planning, and introduction of new strategies and regulatory actions.Develop credibility and authority for the finance leadership team by providing accurate analysis of budgets, reports and financial trends… Show more Plan, develop, implement and direct the organization’s operational and fiscal function and performance.Act as a strategic partner by developing and implementing the company’s plans and programs.Analyze and make recommendation on the impact of long range growth initiatives, planning, and introduction of new strategies and regulatory actions.Develop credibility and authority for the finance leadership team by providing accurate analysis of budgets, reports and financial trends and operational procedures in order to assist the BOD and senior executive team.Create, improve, implement and enforce policies and procedures of the organization that will improve operational and financial effectiveness of the company.Communicate effectively and establish credibility throughout the organization and with the Board of Directors as an effective developer of solutions to business challenges.Provide expert financial guidance and advice to others within executive leadership.Improve the planning and budgeting process on a continual basis by educating departments and key members of corporate leadership.Provide strategic input and leadership on decision making issues affecting the organization; specifically relating to the evaluation of potential mergers, acquisitions or partnerships. Show less
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Technical Project & Service Delivery ManagerExceed It Services Aug 2019 - Aug 2021Islamabad Gpo, Federal Capial &Ajk, PakistanWorking on developing and driving the pre and the post technicalsales activities.Work with the Development team for the post support of in house products.Licensing Cost Optimization for different Vendors and present it to the customers.Project Management for the deployed ProjectsMeasure project performance using appropriate tools and techniques i.e. Agile Methodologies.Manage changes to the project scope, project schedule and project costs using appropriate verification… Show more Working on developing and driving the pre and the post technicalsales activities.Work with the Development team for the post support of in house products.Licensing Cost Optimization for different Vendors and present it to the customers.Project Management for the deployed ProjectsMeasure project performance using appropriate tools and techniques i.e. Agile Methodologies.Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Show less -
Senior Cloud ConsultantBlugrass Technologies Dec 2018 - Aug 2019PakistanI am working for a Microsoft Strategic Partner as a Senior Cloud Consultant and providing technical consultancy along with deployment and configuring exchange online and O365 services. Migrating On premise Infrastructure over to the cloud . On-Boarding New Clients Office 365 and exchange online Migration Support. -
Office 365 ConsultantExceed It Services Jun 2016 - Dec 2018PakistanWorked with Microsoft Strategic Partner in the Gulf Region as a Lead Technical Cloud Consultant Designing and implementing Exchange Online solutions Ensuring the Clients requirements are met Scoping of the project Migrating infrastructure include the file server over to the Cloud Migrating Mailboxes from different platforms over to the cloud -
Information Technology Help Desk SupervisorOvex Technologies Jun 2006 - Nov 2011To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices.To provide application support for Good Technology.Making Monthly Reports on Calls and Emails for Support.To performs Activations for all… Show more To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices.To provide application support for Good Technology.Making Monthly Reports on Calls and Emails for Support.To performs Activations for all carriers through a Customer Approved process. Activation services enable wireless devices on carrier networks This includes new activations, porting, and also de-activations or vacation holds.Adminsitration, Customization in CRM.Handling all the accounts and creating leads and opportunities.Giving online demo to the new employees.Installing outlook plug-in.Troubleshooting of CRM.Creating daily reports of the accounts and the opportunities created.Creating new users in CRM.Have to maintain all the data accounts, leads, and oppurtunities on the daily basis. Show less -
Service Desk EngineerOvex Technologies Jun 2008 - Aug 2010o provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices. -
Senior Co OrdinatorprojectOvex Technologies Pvt Ltd May 2010 - Jul 2011- To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`s- Service Desk Performs Help Desk trouble-shooting services for end -users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.- To provide device support for approved devices.- To provide application support for Good Technology.- Making Monthly Reports on Calls and Emails for Support.- To performs Activations… Show more - To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`s- Service Desk Performs Help Desk trouble-shooting services for end -users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.- To provide device support for approved devices.- To provide application support for Good Technology.- Making Monthly Reports on Calls and Emails for Support.- To performs Activations for all carriers through a Customer Approved process. -Activation services enable wireless devices on carrier networks This includes new activations, porting, and also de-activations or vacation holds. Customer Relationship Management (CRM) Microsoft Dynamics 4.0- Adminsitration, Customization in CRM.- Handling all the accounts and creating leads and opportunities.- Giving online demo to the new employees.- Installing outlook plug-in.- Troubleshooting of CRM.- Creating daily reports of the accounts and the opportunities created.- Creating new users in CRM.- Have to maintain all the data accounts, leads, and opportunities on the daily basis.Microsoft Office 365 Show less
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Senior Customer Service RepresentativeTouchstone Communications Mar 2006 - Apr 2008Making phone calls to conduct survey from the customers regarding the services they have received.- Identify, research, and follow up on customer inquires not immediately resolved using the computer system. - Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.- Provide customers with product and service information. - Complete logs and reports. - Research misapplied payments. - Recommend process… Show more Making phone calls to conduct survey from the customers regarding the services they have received.- Identify, research, and follow up on customer inquires not immediately resolved using the computer system. - Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.- Provide customers with product and service information. - Complete logs and reports. - Research misapplied payments. - Recommend process improvements. - Provide on-the-job training for new employees.- Other duties as assigned. - Worked as a team lead and a trainer for on job training for new employees. Show less -
Senior Customer Services RepresentativeTouchstone Communications Jun 2004 - Aug 2006Making phone calls to conduct survey from the customers regarding the services they have received.Identify, research, and follow up on customer inquires not immediately resolved using the computer system. Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.Provide customers with product and service information. Complete logs and reports. Research misapplied payments. Recommend process improvements… Show more Making phone calls to conduct survey from the customers regarding the services they have received.Identify, research, and follow up on customer inquires not immediately resolved using the computer system. Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.Provide customers with product and service information. Complete logs and reports. Research misapplied payments. Recommend process improvements. Provide on-the-job training for new employees.Other duties as assigned. Worked as a team lead and a trainer for on job training for new employees. Show less
Umer Saeed Skills
Umer Saeed Education Details
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Army Public College
Frequently Asked Questions about Umer Saeed
What company does Umer Saeed work for?
Umer Saeed works for Zones It Solutions
What is Umer Saeed's role at the current company?
Umer Saeed's current role is Manager PMO - Global Supply Chain as a Service.
What is Umer Saeed's email address?
Umer Saeed's email address is um****@****nte.com
What schools did Umer Saeed attend?
Umer Saeed attended Foundation University, Army Public College.
What skills is Umer Saeed known for?
Umer Saeed has skills like Cloud Computing, Sharepoint, Team Leadership, Crm, Team Management, Microsoft Exchange, Management, Troubleshooting, Business Development, Customer Service, Unified Communications, Training.
Who are Umer Saeed's colleagues?
Umer Saeed's colleagues are Angel Mejia, J Garcia, Nixon Vanjustice, Vivek J, Tanner Hardie, Phillip Johnson, Imran Bhatti.
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Umer Saeed
General Manager Distribution & Logistics | Supply Chain Professional | Fmcg, Distribution, Retail, Ecommerce, Apparel, Fashion | Ecommerce Logistics | Certified Trainer & Coach | Certified Safety ProfessionalLahore -
2gmail.com, mindstormstudios.com
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Umer Saeed
Rf Engineer | Data Analyst | Python | R | Power Bi | Social Network Analysis |30K Linkedin ConnectionsLahore District1hotmail.com2 +923018XXXXXX
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2gmail.com, yahoo.com
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