Umer Saeed

Umer Saeed Email and Phone Number

Manager PMO - Global Supply Chain as a Service @ Zones IT Solutions
Pakistan
Umer Saeed's Location
Pakistan, Pakistan
Umer Saeed's Contact Details

Umer Saeed personal email

About Umer Saeed

Service Delivery | Technical Project Management l Global Customer Support | Managed ServicesVALUE PROPOSITIONCurrently spearheading a team of 38 Project Coordinators.► I deliver solid results in information technology leadership, with extensive experience overseeing the development, deployment, and support of IT strategy and client support operations.► My success is driven by my ability to build strategies that result in gains in technical and business operations performance.SUMMARY► Engaging Information Technology Executive possessing a winning blend of subject matter expertise, skill in team and department management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. Specialties: IT Operations, Project Management, Team Leadership, Cloud Services, Managed Services, Client Support, Systems and Application Performance, Client Onboarding, Negotiations, Best Practices

Umer Saeed's Current Company Details
Zones IT Solutions

Zones It Solutions

View
Manager PMO - Global Supply Chain as a Service
Pakistan
Website:
zones.com
Employees:
3138
Umer Saeed Work Experience Details
  • Zones It Solutions
    Manager Pmo - Global Supply Chain As A Service
    Zones It Solutions
    Pakistan
  • Zones It Solutions
    Manager Pmo - Global Supply Chain As A Service
    Zones It Solutions Mar 2024 - Present
    Islāmābād, Pakistan
    Currently spearheading a team of 38 Project Coordinators.Ensure that offered services and project deliverables are both well-understood and feasible to execute, before SOWs are signedProject Onboarding: to ensure that agreed-upon services and project deliverables are set in motion appropriately, meet client objectives, and respect Zones equities Auditing and Analysis: to measure project outcomes, client satisfaction, team utilization, contract compliance, and all other… Show more Currently spearheading a team of 38 Project Coordinators.Ensure that offered services and project deliverables are both well-understood and feasible to execute, before SOWs are signedProject Onboarding: to ensure that agreed-upon services and project deliverables are set in motion appropriately, meet client objectives, and respect Zones equities Auditing and Analysis: to measure project outcomes, client satisfaction, team utilization, contract compliance, and all other aspects of their teams’ work and iterate to improve organizational performance.Oversees all aspects and delivery of multiple projects or a portfolio of projects and directly manages team of project managers.Organizes and communicates decisions, plans, goals, strategies and complex information clearly and simply to drive actions.Responsible for PMO Team project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions. Show less
  • Zones It Solutions
    Project Manager Program Management Office
    Zones It Solutions Apr 2023 - Mar 2024
    Islamabad, Islāmābād, Pakistan
    Collaborating with other department leaders to define, prioritize, and develop projects.Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.Analyzing financial data, including project budgets, risks, and resource allocation.Providing financial reports and budget outlines to Executives.Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while… Show more Collaborating with other department leaders to define, prioritize, and develop projects.Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.Analyzing financial data, including project budgets, risks, and resource allocation.Providing financial reports and budget outlines to Executives.Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.Drafting new and improving existing project management office policies and processes.Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification. Show less
  • Sds-It
    Manager Growth & User Engagement
    Sds-It Jul 2022 - Apr 2023
    Islāmābād, Pakistan
    Manage implementation and deliveryCapture areas where improvement is possible and coordinate with teamsMaintain a strategy to communicate across sales, marketing, and product teams to foster a positive, proactive relationshipDesigns and executes solutions tailored to client needsNurtures working relationships with clients throughout the project cycle
  • Information Technology Logistics & Supply Chain
    Chief Executive Officer
    Information Technology Logistics & Supply Chain Oct 2021 - Jul 2022
    Islāmābād, Pakistan
    Plan, develop, implement and direct the organization’s operational and fiscal function and performance.Act as a strategic partner by developing and implementing the company’s plans and programs.Analyze and make recommendation on the impact of long range growth initiatives, planning, and introduction of new strategies and regulatory actions.Develop credibility and authority for the finance leadership team by providing accurate analysis of budgets, reports and financial trends… Show more Plan, develop, implement and direct the organization’s operational and fiscal function and performance.Act as a strategic partner by developing and implementing the company’s plans and programs.Analyze and make recommendation on the impact of long range growth initiatives, planning, and introduction of new strategies and regulatory actions.Develop credibility and authority for the finance leadership team by providing accurate analysis of budgets, reports and financial trends and operational procedures in order to assist the BOD and senior executive team.Create, improve, implement and enforce policies and procedures of the organization that will improve operational and financial effectiveness of the company.Communicate effectively and establish credibility throughout the organization and with the Board of Directors as an effective developer of solutions to business challenges.Provide expert financial guidance and advice to others within executive leadership.Improve the planning and budgeting process on a continual basis by educating departments and key members of corporate leadership.Provide strategic input and leadership on decision making issues affecting the organization; specifically relating to the evaluation of potential mergers, acquisitions or partnerships. Show less
  • Exceed It Services
    Technical Project & Service Delivery Manager
    Exceed It Services Aug 2019 - Aug 2021
    Islamabad Gpo, Federal Capial &Ajk, Pakistan
    Working on developing and driving the pre and the post technicalsales activities.Work with the Development team for the post support of in house products.Licensing Cost Optimization for different Vendors and present it to the customers.Project Management for the deployed ProjectsMeasure project performance using appropriate tools and techniques i.e. Agile Methodologies.Manage changes to the project scope, project schedule and project costs using appropriate verification… Show more Working on developing and driving the pre and the post technicalsales activities.Work with the Development team for the post support of in house products.Licensing Cost Optimization for different Vendors and present it to the customers.Project Management for the deployed ProjectsMeasure project performance using appropriate tools and techniques i.e. Agile Methodologies.Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Show less
  • Blugrass Technologies
    Senior Cloud Consultant
    Blugrass Technologies Dec 2018 - Aug 2019
    Pakistan
    I am working for a Microsoft Strategic Partner as a Senior Cloud Consultant and providing technical consultancy along with deployment and configuring exchange online and O365 services. Migrating On premise Infrastructure over to the cloud . On-Boarding New Clients Office 365 and exchange online Migration Support.
  • Exceed It Services
    Office 365 Consultant
    Exceed It Services Jun 2016 - Dec 2018
    Pakistan
    Worked with Microsoft Strategic Partner in the Gulf Region as a Lead Technical Cloud Consultant Designing and implementing Exchange Online solutions Ensuring the Clients requirements are met Scoping of the project Migrating infrastructure include the file server over to the Cloud Migrating Mailboxes from different platforms over to the cloud
  • Ovex Technologies
    Information Technology Help Desk Supervisor
    Ovex Technologies Jun 2006 - Nov 2011
    To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices.To provide application support for Good Technology.Making Monthly Reports on Calls and Emails for Support.To performs Activations for all… Show more To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices.To provide application support for Good Technology.Making Monthly Reports on Calls and Emails for Support.To performs Activations for all carriers through a Customer Approved process. Activation services enable wireless devices on carrier networks This includes new activations, porting, and also de-activations or vacation holds.Adminsitration, Customization in CRM.Handling all the accounts and creating leads and opportunities.Giving online demo to the new employees.Installing outlook plug-in.Troubleshooting of CRM.Creating daily reports of the accounts and the opportunities created.Creating new users in CRM.Have to maintain all the data accounts, leads, and oppurtunities on the daily basis. Show less
  • Ovex Technologies
    Service Desk Engineer
    Ovex Technologies Jun 2008 - Aug 2010
    o provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`sService Desk Performs Help Desk trouble-shooting services for end –users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.To provide device support for approved devices.
  • Ovex Technologies Pvt Ltd
    Senior Co Ordinatorproject
    Ovex Technologies Pvt Ltd May 2010 - Jul 2011
    - To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`s- Service Desk Performs Help Desk trouble-shooting services for end -users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.- To provide device support for approved devices.- To provide application support for Good Technology.- Making Monthly Reports on Calls and Emails for Support.- To performs Activations… Show more - To provide bundle of services to manage cellular phones, including standard cellular phones, smart phones, and PDA`s- Service Desk Performs Help Desk trouble-shooting services for end -users at all times of the day, to with a goal to ensuring the highest productivity level to the end user.- To provide device support for approved devices.- To provide application support for Good Technology.- Making Monthly Reports on Calls and Emails for Support.- To performs Activations for all carriers through a Customer Approved process. -Activation services enable wireless devices on carrier networks This includes new activations, porting, and also de-activations or vacation holds. Customer Relationship Management (CRM) Microsoft Dynamics 4.0- Adminsitration, Customization in CRM.- Handling all the accounts and creating leads and opportunities.- Giving online demo to the new employees.- Installing outlook plug-in.- Troubleshooting of CRM.- Creating daily reports of the accounts and the opportunities created.- Creating new users in CRM.- Have to maintain all the data accounts, leads, and opportunities on the daily basis.Microsoft Office 365 Show less
  • Touchstone Communications
    Senior Customer Service Representative
    Touchstone Communications Mar 2006 - Apr 2008
    Making phone calls to conduct survey from the customers regarding the services they have received.- Identify, research, and follow up on customer inquires not immediately resolved using the computer system. - Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.- Provide customers with product and service information. - Complete logs and reports. - Research misapplied payments. - Recommend process… Show more Making phone calls to conduct survey from the customers regarding the services they have received.- Identify, research, and follow up on customer inquires not immediately resolved using the computer system. - Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.- Provide customers with product and service information. - Complete logs and reports. - Research misapplied payments. - Recommend process improvements. - Provide on-the-job training for new employees.- Other duties as assigned. - Worked as a team lead and a trainer for on job training for new employees. Show less
  • Touchstone Communications
    Senior Customer Services Representative
    Touchstone Communications Jun 2004 - Aug 2006
    Making phone calls to conduct survey from the customers regarding the services they have received.Identify, research, and follow up on customer inquires not immediately resolved using the computer system. Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.Provide customers with product and service information. Complete logs and reports. Research misapplied payments. Recommend process improvements… Show more Making phone calls to conduct survey from the customers regarding the services they have received.Identify, research, and follow up on customer inquires not immediately resolved using the computer system. Making phone calls to welcome customer`s business with the company, verify important information and answering any questions.Provide customers with product and service information. Complete logs and reports. Research misapplied payments. Recommend process improvements. Provide on-the-job training for new employees.Other duties as assigned. Worked as a team lead and a trainer for on job training for new employees. Show less

Umer Saeed Skills

Cloud Computing Sharepoint Team Leadership Crm Team Management Microsoft Exchange Management Troubleshooting Business Development Customer Service Unified Communications Training Technical Support Help Desk Support Microsoft Crm Office 365 Windows Process Improvement Active Directory Wireless Call Center Customer Satisfaction Customer Relationship Management Licensing Outlook Exchange 2007 Windows Server Call Centers Microsoft Certified Professional Windows Azure Windows 8 Microsoft Technologies Adfs 3.0

Umer Saeed Education Details

Frequently Asked Questions about Umer Saeed

What company does Umer Saeed work for?

Umer Saeed works for Zones It Solutions

What is Umer Saeed's role at the current company?

Umer Saeed's current role is Manager PMO - Global Supply Chain as a Service.

What is Umer Saeed's email address?

Umer Saeed's email address is um****@****nte.com

What schools did Umer Saeed attend?

Umer Saeed attended Foundation University, Army Public College.

What skills is Umer Saeed known for?

Umer Saeed has skills like Cloud Computing, Sharepoint, Team Leadership, Crm, Team Management, Microsoft Exchange, Management, Troubleshooting, Business Development, Customer Service, Unified Communications, Training.

Who are Umer Saeed's colleagues?

Umer Saeed's colleagues are Angel Mejia, J Garcia, Nixon Vanjustice, Vivek J, Tanner Hardie, Phillip Johnson, Imran Bhatti.

Not the Umer Saeed you were looking for?

  • Umer Saeed

    General Manager Distribution & Logistics | Supply Chain Professional | Fmcg, Distribution, Retail, Ecommerce, Apparel, Fashion | Ecommerce Logistics | Certified Trainer & Coach | Certified Safety Professional
    Lahore
  • Umer Saeed

    It Manager & Devops Engineer
    Lahore District
    2
    gmail.com, mindstormstudios.com
  • Umer Saeed

    Rf Engineer | Data Analyst | Python | R | Power Bi | Social Network Analysis |30K Linkedin Connections
    Lahore District
    1
    hotmail.com

    2 +923018XXXXXX

  • Umer Saeed

    Senior Software Engineer At Conrad Labs
    Lahore District
    2
    gmail.com, yahoo.com

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.