Umer Khan Email & Phone Number

Sunbury-On-Thames, Gb

London Area, United Kingdom

- Led as General Manager, overseeing global operations and providing exceptional IT services to a diverse clientele at Inter Prompt Global.- Proactively managed Operations, IT Support, International Recruitment, and Finance departments, ensuring seamless project execution and surpassing client expectations.- Strategically intervened in critical engagements, offering guidance that led to successful outcomes for Inter Prompt Global's worldwide customers.- Expertly cascaded client expectations internally, aligning teams and enhancing capabilities to consistently deliver high-quality solutions and services.- I am utilizing my expertise in Forecasting and Sales Trend Analysis by leveraging historical sales data and trends for accurate Sales Forecasting. By anticipating future customer demands, I am effectively forecasting ticket volumes and developing Financial Models to guide strategic decisions, ensuring data-driven performance management.- Spearheaded sales activities, planning engagements, and revitalizing client onboarding for both existing and new clients.- Devised strategies for financial recovery and optimized financial management, ensuring sustainable business growth.

Wroclaw Metropolitan Area

- Mentored project management team for smooth project execution and efficient service operations.- Implemented robust organizational structure for optimized operations and strategic business objectives.- Designed and implemented comprehensive policies for in-house and international recruitment, ensuring compliance and efficiency.- Conducted thorough evaluation of past performance data to develop innovative business strategies that engage customers.- Implemented industry best practices, actively sharing and demonstrating them with the team for continuous improvement.- Proactively managed customer communications, exceeding expectations and enhancing service levels.- Developed and refined customer service processes and SLAs, streamlining operations and improving customer experience.

Lahore, Pakistan

- Established Project Management best practices in managing complex projects- Demonstrated leadership in achieving Nielsen Pakistan's key strategic initiatives- Established credibility among global stakeholders on bringing solutions on table- Achieved initiatives like the Product Enhancement Program and Census studies- Evaluated projects to mitigate potential risks to achieve high-quality deliverables- Demonstrated ownership and commitment to achieve project aims and objectives- Built fine repute in on-time project delivery and execution within the given budget- Insightful to negotiate project variations and resolved crucially project problems

Islamabad, Islāmābād, Pakistan

- Led End to End large-scale IT Infrastructure projects across the government Sector.- Achieved vendor management and hardware ordering through the MS Dynamics tool.- Managed the project life cycle in compliance with PMO processes and procedures.- Implemented every project change through the integrated change control mechanism.- Worked with ownership and delivered results in a challenging, client-facing environment.- Assed potential execution risk to develop contingency plans by engaging stakeholders.- Planned the hardware procurement and managed delivery on-site per the project timeline.- Trained the PMO staff to institutionalize the project management practices and compliance.- Worked in a collaborative environment to accomplish the project activities and milestones.- Employed industry standards and best practices in-line with organizational strategic goals.- Achieved project success with timely completion of projects and win quality parameters.- Assessed the environment and established project management governance framework.- Successfully completed vendor evaluation process and project contract management.- Established best practices for stakeholder management and right time engagement.- Achieved process success through continuous process improvement at every stage.

Islamabad, Islāmābād, Pakistan

- Delivered Health Management System integration projects in multiple organizations- Registered and track the software project's risk and issues in the company's central software.- Completed Software development projects with agile project management methodology.- Managed the company's social health care programs and initiatives as a charity project.- Achieved project success and controlling management through tracking Gantt Chart.- Achieved multiple stakeholder's support adequate support whenever required.

Islamabad, Islāmābād, Pakistan

- Achieved project success through well-in-time proper coordination efforts.- Managed through project uncertainty and conflicting objectives through proper management.- Managed to get through high levels of unpredictability or risk through RAID Log maintenance.- Managed multiple interdependent functional stakeholders with competing interests.- Identified stakeholders and ensured they were provided the right information at the right time.- Identified possible opportunities for improvement as an outcome during the course of the project.- Assessed and addressed potential risks at every phase of the project and manage the escalation path.- Readiness of Sites Construction and Preparation before the hardware delivery.

Karachi Division, Pakistan

- Delivered Oracle E-Business Suite International project at Partex Start Group, Bangladesh.- Achieved project tracking, monitoring, and control management through the MS Dynamics tool.- Performed envisioning and business analysis to explore business prospects in Bangladesh.- Maintained a personable relationship with the client with proper monitoring and follow-ups.- Adopted corrective and preservative actions at every stage of the project to align the project.- Delivered with ownership and in liaison with the stakeholders to abide by the project plan.- Clearly communicated project expectations to the team to avoid deviation from the objective.- Led the senior stakeholder meetings on project status reviews to achieve confidence.- Managed client's expectations by responding promptly to their inquiries and complaints.- Performed audits on project management processes and prepare control documents.- Performed cost-benefit analysis and ensured final sign-off from the key stakeholders.

Islamabad, Islāmābād, Pakistan

- Delivered PTCL (Etisalat) IT Infrastructure Project with great success.- Successfully completed the Datacenter migration project for PTCL/Etisalat. - Achieved Project success through proper documentation control.- Achieved Project Scope management to avoid scope creeps.- Achieved in time projects through proper status reporting and issue management.- Prepared/ shared meeting minutes and activity plans to achieve synchronization.- Presented project progress to internal and external stakeholders to gain support.- Tracked project deliverables using Microsoft Project Professional (MS Project).- Institutionalized project change management mechanisms and control procedures.- Documented and managed risk and issues in RAID Log for timely resolutions.- Resolved issues in support of functional managers' throughout the project life cycle.- Ensured all project documents are safely archived after project completion. - Compilation of PMO office policy and procedure documents as a special case.

Master'S Degree, Project Management, 3.31

Bba (Hons), Business Administration