Umesh P Email & Phone Number

Windows System Administrator | IT Support SpecialistExperienced Windows System Administrator with a passion for ensuring seamless IT operations and providing top-notch support to users. Proficient in managing, troubleshooting, and optimizing Windows desktop environments, with a strong background in IT infrastructure management. Skilled in diagnosing and resolving technical issues promptly to minimize downtime and enhance user productivity. Seeking opportunities to leverage expertise in delivering efficient IT solutions and enhancing organizational performance.Key Skills:Windows Systems AdministrationIT Support & TroubleshootingActive Directory ManagementSoftware Installation & ConfigurationHardware Maintenance & UpgradesSystem Performance OptimizationUser Training & SupportProfessional Experience:Windows Desktop System Administrator | Ansys SolutionsNovember, 2016 - PresentAdminister and maintain Windows desktop environments for optimal performance and reliability.Provide technical support to end-users, resolving issues related to software, hardware, and network connectivity.Manage Active Directory accounts, permissions, and group policies to ensure proper access control and security.Install, configure, and update software applications and system patches to mitigate vulnerabilities and enhance functionality.Conduct hardware maintenance tasks, including troubleshooting, repairs, and upgrades to extend device lifespan and performance.Senior System Engineer | Krisfo InfotechAugust, 2015 - June, 2016Provided technical assistance to end-users, troubleshooting and resolving hardware and software issues.Installed, configured, and supported desktops, laptops, printers, and other IT peripherals.Assisted in managing and maintaining Windows server infrastructure, including Active Directory, DHCP, and DNS.Participated in IT projects, including system upgrades, migrations, and deployments, ensuring minimal disruption to operations.Conducted regular system audits and security assessments to identify and mitigate potential risks and vulnerabilities.Assisted in the development and enforcement of IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.Education:Bachelor of CommerceIndira Gandhi National Open University, New Delhi2014Certifications:Laptop Service Hardware & Software, (Windows+Mac) & Chip Level Training from Prakash Cellular ServiceHardware and Networking Professional training from Jetking