Upendra Kumar Email & Phone Number

Pune, Maharashtra, India

Working as Service Delivery Manager

Role : Manage all operation related to Branch bankingSoftware : Finacle 10.x Roles & Resposibilities :Taking care of Branch Operations and Audit Compliance.Managing subordinates and helping on daily follow ups and process.Assigning tasks and goals in line with companies policy to subordinates and helping in completing the targets with leads.All clearance activities, Cash management System (CMS), NEFT/RTGS requests, DD pay order, Customer Query Complain… Show more Role : Manage all operation related to Branch bankingSoftware : Finacle 10.x Roles & Resposibilities :Taking care of Branch Operations and Audit Compliance.Managing subordinates and helping on daily follow ups and process.Assigning tasks and goals in line with companies policy to subordinates and helping in completing the targets with leads.All clearance activities, Cash management System (CMS), NEFT/RTGS requests, DD pay order, Customer Query Complain, ATM Debit Card Requests are taken care via Finacle/CRM via Finacle product.Generate leads for Third Party Products to the customers.Customer service to ensure walk in customer’s issues in using net banking, mobile banking etc.Work closer with delivery team and client to enhance the value of existing accounts. Show less

Sangli,Maharashtra

Customer Handling

Grade : Officer Role : Manage all operation related to Branch bankingSoftware : Finacle 10.x, 7.x & 6.xRoles & Responsibilities :Ensure operational efficiency and quality customer service within the guidelines established by the Bank and the regulatory environment advice dealing room of all financial transactions as per laid down procedure.All clearance activities, Cash management System (CMS), NEFT/RTGS requests, DD pay order, Customer Query… Show more Grade : Officer Role : Manage all operation related to Branch bankingSoftware : Finacle 10.x, 7.x & 6.xRoles & Responsibilities :Ensure operational efficiency and quality customer service within the guidelines established by the Bank and the regulatory environment advice dealing room of all financial transactions as per laid down procedure.All clearance activities, Cash management System (CMS), NEFT/RTGS requests, DD pay order, Customer Query Complain, ATM Debit Card Requests are taken care via Finacle/CRM.All kind of account management works like managing netbanking, mobile banking, opening & closing of fixed deposit and recurring deposits, saving/current accounts etc.Wide use of eSEARCH of all deliverables tracking features in Finacle.Performs in role of Customer Service Officer for the Branch.Direct customer facing & interactions.Handling Non-Cash transactions like DD/PO, Fund transfer NEFT, RTGS etc.Dealing with day to day clearing activities and Cash management services for the Branch.Advising and selling financial products to the customer to cater his needs and financial gains.Cross sales to walking Customers, to boost the Branch Profitability.Resolution of customer queries/complaints.High attention to detail, accuracy as well as customer service orientation.Banking transactions with 0% error by confirming.Responsible for high quality service, customer relationship management, Queue Management. Ensure that the appropriate records, registers, and files are properly maintained.Ensuring compliance with key regulatory and bank level requirements. Show less

Post Graduate Diploma, Banking Operation, 86

Pgdbo, Banking Operaton, 86

Ifbi; B.Com (Hons)

Ca Inter (1St Gr), Accounting And Finance, Passed

Bachelor Of Commerce (B.Com.)Honours, Accounting, 51

Intermediate Commerce, Accountancy,Business Studies,Economics,Maths, 81

Intermediate; B.S

10Th; B.S; Ca Intermediate

Ca Intermediate