Upendra Venkatesan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

* Identified and recruited over 15 early-stage startups to participate in the three-week Land & Expand Accelerator program.* Program managed the entire lifecycle of a four-day in-person event for the Land & Expand Accelerator program, overseeing planning, preparation, and flawless execution.* Facilitated seamless execution of the event, catering to a.

Toronto, Ontario, Canada

* Owned and managed the entire lead generation process, including market research, and competitive analysis, generating 100+ qualified leads.* Collaborated with the product development team to gather feedback from prospects and incorporate it into the early product iterations, enhancing product-market fit and driving customer satisfaction.* Proactively.

Toronto, Ontario, Canada

• Owned and managed the entire sales operations, including market research, competitive analysis, generated 1500+ qualified leads, and established a standardized process for creating sales assets such as battle cards.
• Managed various sales process improvements - Automating the MQL process using lead qualification bots, Hubspot CRM data cleanup, and experimenting with different multi-channel marketing campaigns to capture better.

Chennai, Tamil Nadu, India

• Spearheaded the Freshdesk website rebranding project, which involved rebranding 5000+ web pages,translating 750 pages into 14 languages, and launching 2 new product websites as part of the IPO readiness initiative..
• Managed a Product-Led Growth team in collaboration with the product team to analyze user behaviordata, created a trial email campaign that dynamically adapts to user-product behavior, and increasedinitial user adoption.
• Led the market research, competitive scoring, and lead generation efforts for CX BUs PMM team.
• Researched, analyzed, and maintained a strategic M&A pipeline of 45+ companies to enhanceFreshworks' product suite capabilities by conducting competitor analysis and multiple 'Build vs Buy'evaluations in collaboration.
• Conceptualized and executed multiple personalization experiments like homepage personalization, andexit-intent popups to optimize the top-of-the-funnel conversion which led to a rapid increase of productsignups by 14%.

Chennai Area, India

• Involved in the requirements gathering and functional analysis to design a voice command framework with 7000+ voice commands that powered the complex and intuitive "MAYA" - Smartron’s AI voice assistant.
• Designed process flow diagram to build an interchangeable and adaptable set of voice command libraries for MAYA, enabling accurate recognition and interpretation of user intent from multiple variations of a single.
• Based on the requirements gathered, documented and managed the extensive R&D efforts, including the utilization of cutting-edge technologies like Automatic Speech Recognition (ASR), Natural LanguageProcessing (NLP).

Chennai, Tamil Nadu, India

• Successfully managed various user engagement campaigns, resulting in an 8% increase in user acquisition and a 23% increase in user engagement on the platform in 6 months.
• Built and successfully piloted a referral revenue stream to increase the user base by 3%, vastly improving the platform’s user engagement by increasing the number of active users.

Chennai Area, India

• Managed the execution of various unique product campaigns to improve user acquisition and retention through more than 15 highly interactive and engaging in-person community activities and events.
• Proposed and successfully piloted a referral revenue stream to increase the user base by 3%, vastly improving the platform’s user engagement by increasing the number of active users.

Chennai, Tamil Nadu, India

• Prospected new business by implementing a unique service-first sales process, boosting recurring business by 19%, and customer referrals by 11%, increasing the total company revenue by 8%.

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Education record

High School/Secondary Diplomas And Certificates

Education record