As a Program Business Manager, I'm leading program and project delivery into multiple accounts, driving delivery with a focus on quality, revenue, and margin. My role encompasses the following key responsibilities:Strategic Leadership: Leading my area with a focused approach, ensuring seamless project execution in line with business objectives.Project Management: Overseeing projects delivery with a balance of customer satisfaction and Nokia's objectives, while being accountable for healthy margin.Resource Optimization: Efficiently managing both local and remote resources to optimize performance and ensure timely delivery.Cross-Team Collaboration: Facilitating cooperation across technical, deployment, finance, supply chain, and account teams, ensuring a unified approach to project success.CARE Responsibility: Overseeing CARE initiatives in collaboration with the UK&I Care Leader and wider CARE organization, ensuring top-tier service delivery.Sales and Business Development Support: Contributing to the sales cycle and supporting business development activities as needed, including project up-scopes that drive customer satisfaction and revenues up.Financial Forecasting and Management: Leading forecasting of revenue, margin, WIP, resources, and product, while assisting the Collections team in managing customer overdues.Escalation and Risk Management: Acting as an escalation point for customers and internal team, and addressing areas of concern proactively.Regular Reporting: Providing weekly updates on project highlights, lowlights, escalations, and other key metrics to ensure transparency and alignment with stakeholders.Support for Initiatives: Ensuring robust support for various initiatives within the UK&I and the wider team, fostering a culture of collaboration and continuous improvement.

As a Program Manager I'm responsible for:- creating & maintaining Program governance (risk, change, schedule, resource, integration, budget frameworks)- accepting projects from pre-sales to delivery- budget responsibility ~38M Euro including P&L- managing complex works including hardware, software and professional services- tracking benefits delivered to the customer- coordinate and prioritize program resources across various projects- identifying and analysing program risks with PMs- report program status to senior management and customer- manage program team of 50+ people in matrix organization- acting as escalation point- manage key stakeholders to align various project priorities with business requirementsLeading programs focusing on network re-design and modernization (Nokia, Cisco, Juniper) along with development and deployment of Nokia/Nuage software SDN solutions.

- Coordinating all service delivery activities for network deployment and migration portfolio for a British company providing fixed and mobile telephone, television and broadband internet services.- Ensuing portfolio delivery in accordance with the contractual scope and target levels.- Ensuring Nokia performance against SLA’s and KPI’s and taking evasive actions to avoid potential breaches.- Managing the cost of service and being responsible for the service cost improvements to meet target portfolio margin.- Acting as a first point of escalation in relation to operational delivery of service.- Ensuring that customer requirements are collected and controlling their implementation (including change requests and up-scopes).- Ensuring project staff involvement in the delivery and high quality outputs.- Managing a team of over 150 individuals (directly and indirectly).- Ensuring that third parties and subcontractors are achieving target service level and managing service gaps.- Ensuring sufficient and appropriate resourcing to run the service delivery: running recruitment initiatives, interviews and growing the team.- Conducting internal and external presentations and participating in service review meetings with the customer

Project type: Global Offshore Acceleration Programme- Defining requirements with project sponsor and customer.- Stakeholders identification and management.- Project planning and execution.- Reporting project progress against baselines.- Managing risks, issues, dependencies and project assumptions.March - September 2012 acting as Interim Operations Manager of Project & Program Management team (30+ PMs)

Coordinating works of Innovative Projects Team as a part time assignment.Team was responsible for analysing current situation in company and proposing improvements to the CEO and management board. Next step was initiation of new projects that will implement those changes.

Configuration and management of network and server monitoring tools: HP Operations Manager software, HP Network Node Manager and Nagios.-----------------------------------------------------------------------------------------------Staring from January 2010 also being work planner for the team:- Planning work for the team of 11 engineers- Conducting team meetings- Maintaining knowledge flow for team of 11 engineers, providing resources and planning of trainings- Generating monthly ticket reports and team performance analysis for Technical Unit Manager- Overseeing recruitment process for department on behalf of Technical Unit Manager and performing interviews

• Own and resolve problems using remote management tools • Action software distribution • Proactively monitoring client-site devices • Liaise with other departments to resolve issues • Assist in the enrolment of devices to PTME/Tivoli, also remote enrolment • using IBM Tivoli Management, Solaris, Siebel, Windows 2003 Server and many Thomson Reuters' applications

• Support of Interactive Toll Free platform (for Sprint)• Own and resolve issues using remote management tools• Customer support• Proactively monitoring site devices• Proactively monitoring Tandem system to detect issues• Liaise with other departments to resolve issues• Cooperate with site technicians to isolate and resolve issues• Using systems and applications like: Unix, HP OpenView

Key responsibilities:- Executing tasks delegated by CEO- Preparing monthly HR reports- Representing company during CEO absence- Conducting interviews- Resource managementSince April 2007 holding position of Acting CEO