Usman Bhatti Email & Phone Number

New York, United States

Provo, Utah, United States

- Managed integrations between vulnerability management tools (Tenable, Rapid7) and ServiceNow SecOps, optimizing workflows for real-time security vulnerability detection and remediation. - Supported the deployment and stabilization of SecOps modules, ensuring smooth transitions for the Vulnerability Response (VR) environment. - Customized the Employee Center Pro application to enhance HR Service Delivery (HRSD) through self-service portals and automated workflows. - Implemented Identity and Role Access (IRA) rules and ITOM Discovery to maintain accurate CMDB data, supporting effective IT service management. - Automated key ITSM processes, including Incident, Problem, and Change Management, using ATF test scripts and contributing to CSM root cause analysis. - Developed integrations with third-party systems (e.g., Salesforce), streamlining workflows for Customer Service Management (CSM) and Field Service Management (FSM). - Aligned IT Asset Management (ITAM) with ITSM by integrating Hardware Asset Management (HAM Pro) to ensure seamless asset lifecycle management. - Designed Governance, Risk, and Compliance (GRC) forms and surveys to collect and analyze compliance data, mitigating risks and improving business processes. - Created dynamic dashboards and reports using ServiceNow Performance Analytics, providing actionable insights into ITAM metrics and hardware utilization. - Engineered ITOM processes with Mid Servers for automated CMDB population and accurate IT infrastructure visibility. - Conducted software license reconciliation using SAM Pro to ensure compliance and optimize software usage.

Minneapolis Mn

-Administered the integration of Tenable, Rapid7, and Qualys with ServiceNow Security Operations (SecOps), streamlining Vulnerability Detection and Response (VDR) workflows for proactive issue resolution.-Provided critical go-live and hyper-care support for SecOps deployments, focusing on the stabilization of the Vulnerability Response (VR) module in production.-Customized and optimized the Employee Center Pro application to enhance HR Service Delivery (HRSD), creating personalized portals and automating service workflows for better employee experiences.-Developed automation for Incident, Problem, and Change Management using custom Identity and Role Access (IRA) rules and ITOM Discovery, ensuring CMDB accuracy.Designed integrations between ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM), improving case management and customer support workflows.Integrated IT Asset Management (ITAM) and Hardware Asset Management (HAM Pro) with ITSM to streamline asset lifecycle management and ensure alignment with service processes.Created Governance, Risk, and Compliance (GRC) forms and dashboards using custom JavaScript, enabling gap analysis and compliance tracking.-Built workflows for ITAM data synchronization with SCCM, ensuring accurate CMDB population and seamless hardware asset tracking.-Developed and maintained integrations for Event Management tools (SolarWinds, Splunk, Dynatrace) with ITOM to enable proactive alert monitoring and incident response.-Customized ServiceNow portals and widgets, refining user interfaces and enhancing the customer experience with dynamic reporting and dashboards.-Automated ITSM processes, including Incident, Change, and Asset Management, to improve operational efficiency and reduce manual interventions.-Delivered client-side and server-side scripting solutions (GlideRecord, GlideSystem, GlideAjax) for efficient data handling and seamless user experiences.

Brooklyn, Ny

- Optimizing ITSM processes (Incident, Problem, Change Management) and ensuring platform stability through robust testing, debugging, and automation.- Developing custom solutions, including Business Rules, Client Scripts, and UI Actions, to enhance workflows and ensure data consistency across the platform.Integrating ServiceNow with third-party applications (e.g., SAP, SCCM) and utilizing APIs to streamline data synchronization and improve IT service visibility.- Designing and enhancing user experiences with self-service portals, ITBM dashboards, and HR workflows using tools like Flow Designer and Performance Analytics.- Automating asset lifecycle management, configuring CMDB processes, and driving actionable insights with custom reports and visualizations.

Brooklyn, Ny

• Worked on Agile/Scrum team to deliver new applications that emphasize security, performance, and scalability.• Trained in Java Core techniques, with weekly assessments on core functionality and architecture of the Java language.• Used Angular, HTML5, CSS, and JavaScript for front-end and built REST services with JSON, tested via Postman.• Worked with web servers such as Apache Tomcat, deploying apps using Maven, and utilized MySQL as the database.• Developed websites with HTML, CSS, Bootstrap, and JavaScript.• Programmed in Java/Java EE, created web apps using frameworks like Spring Boot, JDBC, JSP, and Servlets.• Created Java application utilizing the MVC design pattern, and deployed it with a SQL database on a Tomcat server.

Associate Of Applied Science (A.A.S) In Information Systems, Information Technology

Associate Certificate, Information Technology