Usman Farooqi Email & Phone Number

Victoria, BC, CA

Victoria, BC, CA

• Lead multiple teams of highly qualified professionals managing on-prem Data-Centers, Azure, OCI, Server/Network Infrastructure, Backup/Storage, Service Desk and End Device management.
• Develop and implement strategy aligned with company long term vision for 2030 which includes process improvement, continuous improvement, cost efficiency and cloud migration.
• Provide strong, effective, and highly decisive leadership to capitalize on the full potential of team, while creating a friendly environment full of learning opportunities.
• Manage the delivery of major IT projects and ensure the IT solutions satisfy internal and external user requirements, are cost effective and delivered on time every time.
• Develop and manage yearly branch operation & capital budget of over CAD 7 Million.
• Develop SLA with clients and external organizations, vendors and suppliers and manage various complex technical contracts for services and support.

Victoria, British Columbia, CA

Manage Network/Security/UCCE (Cisco Unified Contact Center Enterprise)/BSA teams, consisting of highly qualified professionals.Ensure proper IT staff training and clear path of career growth.Understand complex business issues and recommend solutions as a trusted advisor, and demonstrate business valueAudit and Identify problematic areas, explore potential.

Victoria, British Columbia, CA

• Represent MAXIMUS to its various Public sector clients from the technical perspective.
• Technical lead for all MAXIMUS contact center projects (ie. Elections Canada, Omnichannel, Video Chat, Service BC, Health Insurance BC, etc.).
• Budget, architect, implement and support VoIP and Contact Center infrastructure for business continuity and new projects.
• Liaison with vendors to keep Data/VoIP architecture up to date and meet the latest trends and standards.
• Install, manage and monitor Cisco Packaged Contact Center Enterprise 11.6 solution.
• Install and upgrade Cisco CUCM 11.6, and configure CUBEs for SIP trunks

Victoria, British Columbia, CA

• Architect network requirements for business continuity and new projects
• Liaison with vendors to keep network architecture up to date and meet the latest trends and standards.
• Install, manage and monitor ASA 5525X and Firepower IPS against outside threats and vulnerabilities and meet OCIO's standards.Manage, monitor, and tweak the MPLS network with two government hosted Data centers.
• Assist CFO decrease the cost of overall IT Network operations by researching and implementing new technologies and providing new ideas.
• Monitor and troubleshoot Data and VoIP infrastructure with Solarwinds, Splunk and Wireshark.
• Manage and continuously improve Cisco wireless infrastructure & provide secure Wi-Fi access to contractors & employees.

Dublin, IE

• Manage, budget, and deliver completed network infrastructure projects on time.
• Manage a complex network of MPLS circuits Canada wide over BGP.
• Manage Core switching and routing with ASR 1000s, 6500s, and Nexus 5000s.
• Manage and monitor a Data Center with over forty racks, 200 servers, 4 industrial size A/C, 2 PowerWare 9315 UPS and Diesel generators with the help of Siemens Building Management Systems.
• Run complete checkup of all network equipment quarterly and upgrade hardware/software as needed.
• Proactively monitor the LAN/WAN using Netflow Analyzer 7 and Solarwinds.

Dublin, IE

• Manage all Minor and Major (USD 1.5 million) Network-Infrastructure projects for Weatherford Middle East region in co-ordination with team-lead.
• Planning, scheduling, and upgrading Weatherford offices to CCME or CIPT V6 with SRST.
• Responsible for network performance of more than 35 offices in 7 countries in Middle East region.
• Troubleshoot and resolve connectivity issues on day to day basis.
• Monitor the network for unusual or viral activity and take proactive measures to fix the same.
• Configure & connect new Weatherford sites over DMVPN and implement TACACS for authorization, authentication and accounting on Cisco routers and switches.

Dublin, IE

• Maintain 100% uptime of all telecom system in Weatherford Middle East & North Africa region.
• Manage all Minor and Major Telecom projects for Weatherford Middle East & North Africa region in co-ordination with Manager.
• Manage RingMaster, a call accounting software with web based GUI for 12 offices.
• Manage Optivity Telephony Manager (OTM 2.1), Nortel Call Pilot, Cisco CCM, and Unity.
• Installation, monitoring, and trouble shooting of Blackberry server and devices (8700g).
• Responsible for configuring and troubleshooting digital and analog extensions, voicemail accounts, call accounting, and Regional Help Desk call routing on daily basis.

Dublin, IE

• Responsible for IT (hardware and software) support to the 750+ end users of the Middle East and North Africa region.
• Configuring of Exchange clients using Microsoft Outlook 2000/XP including PST files, Offline folders, multiple profiles and Outlook rules.
• Configuration of Nortel Extranet Client and iPASS for remote users.
• Roll-out the latest virus definitions and.DAT files through MacAfee EPO Agent.
• Provide remote support using Systems Management Server Client.
• Create and maintain internal department policy documents as well as policy and procedure documents for auditing purposes.

Mississippi State, MS, US

• Maintain 100+ PCs for labs and professors in working condition.
• Install, configure and support Apache and Novell server
• Install and manage licensed softwares on faculty computers and server
• Troubleshoot and resolve network related problems
• Open and assign problem tickets using problem tracking software, Support Magic, and provide onsite or phone support

Mississippi State, MS, US

• Provide technical support to students and teachers with lab/IT facilities and applications.
• Supervise lab operations and security.
• Test and analyze software and hardware for various business departments.
• Troubleshoot and resolve software and hardware problems.

Masters, Management Information Systems

Bachelors, Business Information Systems

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