Certified Information Technology management & analytics professional with a passion for technological excellence. Versatile roles spanning 15+ years of track record in leading, managing, and delivering high-value IT/Software project implementations over big-league technology platforms like IBM, Salesforce, Microsoft, and more. Actively involved in product strategy, technical evaluation, and architectural vision for IT initiatives. Acknowledged for expertise in driving development process and continuous refinements through new technologies and their adoption to meet business expectations. I bring innovative thinking with a passion for problem-solving, well-equipped with my creative, analytical & technical skills to bridge the technological gaps for business.Accomplishments• Delivered 7 large-scale software implementation projects and supervised development of several small-cast projects on time and under budget successfully, with most projects meeting customer satisfaction goals of 90% and above. • Successfully led & rolled-out business transformation projects - Sales and CRM - through enablement of multi-channel sales automation, marketing campaigns, telephony integration, customer journey maps, and CRM automation; Retail - Customer journey & footfall using IoT and analytics.• Experience in handling project implementations over big-league technology platforms like IBM, Salesforce, Microsoft, and Ramco ERP. • Well-versed in people management - managed and mentored a diverse cross-functional team of 25+ analysts, designers, developers, and administrators.• Improved development efficiency resulting in approximately 20% rise in project success and a 30% increase in resource productivity through adoption of hybrid combination of project management methodologies across different projects. • Drove cost optimization initiatives leading to savings of approx. Rs. 10 Cr per annum, through mix of new technological initiatives, process improvements, automation, and alternate solutions for multiple systems across the enterprise.• Contributed and part of the core team that created processes, procedures, and controls leading to certification of ISO/IEC 27001 to DLF IT/Systems.
Listed skills include Erp, Team Management, Management, Project Management, and 11 others.
