Greg Utz Email & Phone Number

One Hr Block Way, Kansas City, Mo

Enterprise Desktop Engineering & Office Setup Team

One Hr Block Way, Kanasas City, Mo

Kansas City Mo

New 350,000 sq. ft. Warehouse - Distribution centerPlanned and implemented LAN, Wireless LAN, PC Workstations, Packing Stations, PrintersRuckus Wireless system, Fiber run from switches located in warehouse, Windows 7 + 8.1, VPN connection to headquarters in ConnecticutDaily responsibilities of maintaining hardware, help-desk and troubleshooting network issuesQA on new in-house software- Test cases written, physical testing carried out thereafter - Actively worked… Show more New 350,000 sq. ft. Warehouse - Distribution centerPlanned and implemented LAN, Wireless LAN, PC Workstations, Packing Stations, PrintersRuckus Wireless system, Fiber run from switches located in warehouse, Windows 7 + 8.1, VPN connection to headquarters in ConnecticutDaily responsibilities of maintaining hardware, help-desk and troubleshooting network issuesQA on new in-house software- Test cases written, physical testing carried out thereafter - Actively worked as a Business Analyst with management team- Worked closely with developers regarding testing results Show less

Greater Kansas City And Lawrence

Managed services representative for client contractsTraveled to business as well as residential locations. Remote support/monitoring. Hardware, software, implementations, troubleshooting, 24/7 emergency supportActive Directory managementVOIP troubleshootingPhysical network troubleshootingNegotiated on behalf of our clients for vendors, and other upgrade solutionsWrote Business plans involving technology and infrastructure upgrades

Overland Park, Ks

Responsible for implementing, testing and monitoring day-to-day data transactions. Data sources include: doctors offices, hospitals, insurance companies and clearinghouses. Secure FTP, Secure Email, VPN/Virtual Environment and HTTPS processes were used and created to transmit/receive data to our in-house database software, Comet. (www.signature.net)HIPAA compliance was observed for each data transmission process implementation.

Built systems and servers to deploy for replacements; new location opening or emergency supportProvide all Technical support to Beauty Brands LLC for 65 locations including a distribution center and home office.Microsoft Server 2003, 2008, and 2012 including Active Directory, Group Policy, SQL, WINDSS POS, ASTRA IP Phone System, print and file servers, Vsphere, Windows XP, 7, 8, 8.1, and 10; as well as industry specific Salon software. (Salon Scheduler and Spabiz)… Show more Built systems and servers to deploy for replacements; new location opening or emergency supportProvide all Technical support to Beauty Brands LLC for 65 locations including a distribution center and home office.Microsoft Server 2003, 2008, and 2012 including Active Directory, Group Policy, SQL, WINDSS POS, ASTRA IP Phone System, print and file servers, Vsphere, Windows XP, 7, 8, 8.1, and 10; as well as industry specific Salon software. (Salon Scheduler and Spabiz) Manage servers, switches, computers, laptops, printers, copiers, smart phones, tablets, and IP phones.Troubleshooting: Virus removal, building and deploying images with Ghost, and Windows Image Recovery, network issues, software and hardware issues etc.Communicated with vendors and software providers to build and deploy new systems; as well as troubleshoot issues to find root cause Show less

Responsible for functional and usability testing of Retail Tax Office Infrastructurecomponents used to properly configure the Tax Office network to enable day to dayoperations.Tested items include: -Delivery of both internal and third party applications to the end points. -Installation and configuration of most applications delivered. -Data transfer from the tax office to H&R Block downstream systems. -Documentation to be used by office personnel for setting… Show more Responsible for functional and usability testing of Retail Tax Office Infrastructurecomponents used to properly configure the Tax Office network to enable day to dayoperations.Tested items include: -Delivery of both internal and third party applications to the end points. -Installation and configuration of most applications delivered. -Data transfer from the tax office to H&R Block downstream systems. -Documentation to be used by office personnel for setting up the tax office.--Tested applications were based in the following languages: Java, .NET, Visual Basic andNSIS based.--Work closely with project teams on requirements creation.--Design test cases based off of project requirements and design documentation.--Work with development to isolate, troubleshoot and determine resolution for defects.--Use HP Quality Center for defect tracking and reporting as well as a test caserepository.--Provide tier 3 level support to end users when needed.--Work with Technical Support teams to create knowledge base entries for testedapplications. Show less

2 Yr. Certificate, Information Technology

Education record