Valentina Castano Email & Phone Number

New York, New York, United States

• Braven is a career-accelerating experience that prepares promising young people—many of whom are people of color, from low income backgrounds, and the first in their families to attend college—to secure a strong first.
• Developed workforce skills such as leadership, operating and managing, communicating and networking, working in‬ teams, and problem-solving by completing a 14-week leadership and professional development course.‬
• I designed a career roadmap by engaging in a 7-step process that required self-assessment and reflection, as well as‬role investigation and evaluation to determine the necessary steps to achieve career goals.‬

Central Harlem, New York, New York, United States

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• Improved participant outreach by conducting monthly check-ins with underrepresented communities, increasing‬ engagement by 30%, by maintaining regular contact and providing healthcare support.‬
• Measured vital signs and took bloodwork for pediatric and prenatal patients, ensuring 100% accurate health data by‬ following hospital protocols.‬
• Assisted nutritionists with Spanish translations, enhancing communication for non-English-speaking patients per‬ week.‬
• Developed and delivered educational presentations on the “WIC” and “Farmers Market” programs, improving‬ community awareness.‬‭

Woodside, New York, United States

• Effectively managed and resolved escalated customer complaints, leveraging empathy and active listening to restore client trust and satisfaction, resulting in a 15% improvement in customer retention and consistent.
• Managed 50+ patient calls daily by coordinating appointments and resolving inquiries, enhancing operational‬ efficiency in a busy orthodontic office.‬
• Delivered excellent customer service in a high-pressure environment, ensuring positive patient interactions.‬‭

Flushing, Queens, New York, United States

• Assisted nurses in maintaining a clean and organized pre-operative area, reducing setup time for patient surgeries by 20% by ensuring all necessary equipment was in place.
• Supported patient care by preparing and cleaning pre-operative rooms, enhancing workflow efficiency and maintaining sanitary conditions for surgical procedures.

Doctor Of Medicine - Md, Medicine

Activities and Societies: Vision LatinaBS/MD Accelerated Program

Bachelor'S Degree, Biomedical Sciences, General

Minor: Business and Management

High School Diploma, General Studies, 3.7 Gpa

Activities and Societies: -Practice Team Member of Mock Trial -Team Member of the AMHS Math League -Club Member of the Biology Club -Club.

State Pre-College Enrichment Program, Medicine

• Participated in medical enrichment courses focused on developing clinical skills and patient care knowledge.‬