Valeriya Gerasimova Email & Phone Number
@legitgrails.com
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Who is Valeriya Gerasimova? Overview
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Valeriya Gerasimova is listed as Head of Customer Experience and Operational Strategy at LegitGrails, a company with 18 employees, based in Tbilisi, Georgia, Georgia. AeroLeads shows a work email signal at legitgrails.com and a matched LinkedIn profile for Valeriya Gerasimova.
Valeriya Gerasimova previously worked as Head of Customer Support at Legitgrails and Customer Support Group Head for Yango Pay at Yango. Valeriya Gerasimova holds High School Diploma from City Classical Lyceum Of Kemerovo.
Email format at LegitGrails
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AeroLeads found 1 current-domain work email signal for Valeriya Gerasimova. Compare company email patterns before reaching out.
About Valeriya Gerasimova
Head of Customer Support with 4 years of experience in e-commerce and fintech. Skilled in managing call centers, live chats, and email support channels. Proven track record of optimizing workflows and enhancing customer experience through successful project management. Passionate about building strong relationships and delivering exceptional service.
Valeriya Gerasimova's current company
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Valeriya Gerasimova work experience
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Head Of Customer Support
Current- Cultivating a customer-centric culture within the support team, promoting proactive problem-solving and empathy in all customer interactions.- Leading and mentoring a remote support team of 7, providing regular training, performance feedback, and fostering growth.- Improving customer satisfaction by ensuring timely and professional resolution of issues.
Customer Support Group Head For Yango Pay
Developing and maintaining workflows for the support teamCross-team collaboration within different business unitsAnalysis and improvement of the main metrics for a new support teamImplementing a transparent system of reports and cross-team communicationDeveloping a new support team & relations within itBuilding new support lines across different countries.
Customer Support Team Lead
Team building activitiesOrganization and maintenance of workflows for the Support TeamTrack of schedules, days off, sick-leaves for the team-members Collaborations with the Quality control department to build and maintain main quality metrics for the Support department Cross-teams cooperation for special projects (hot-lines) Support for the team-members
Customer Support Manager
Assistant Buyer
Placing and keeping a track of purchase orders Handling correspondence from vendorsAdding new positions for the assortment matrix Cooperating with the operational team and store managers Updating prices in the supply-chain systemPerforming any other tasks from the Categories Managers
Back Office Supervisor
Business & Customer Support via text chatsTracking the reports and gaining the feedback from the relevant teamAnti-fraud payment checksCommunication about occurred issues between the customers and inner teams
Customer Service Representative
Colleagues at LegitGrails
Other employees you can reach at legitgrails.com. View company contacts for 18 employees →
Daria Pechenina
Colleague at LegitgrailsUnited States, United States
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GZ
Gustavs Zegners
Colleague at LegitgrailsLatvia, Latvia
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IK
Ihar K.
Colleague at LegitgrailsBatumi, Ajaria, Georgia, Georgia
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AK
Alex Kuksov
Colleague at LegitgrailsLondon Area, United Kingdom, United Kingdom
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BS
Boris Surov
Colleague at LegitgrailsLondon, England, United Kingdom, United Kingdom
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DD
Dior Diamond G.
Colleague at LegitgrailsMetro Manila, Philippines
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MM
Margharyta Makedon
Colleague at LegitgrailsUkraine, Ukraine
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Valeriya Gerasimova education
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City Classical Lyceum Of Kemerovo
Frequently asked questions about Valeriya Gerasimova
Quick answers generated from the profile data available on this page.
What company does Valeriya Gerasimova work for?
Valeriya Gerasimova works for LegitGrails.
What is Valeriya Gerasimova's role at LegitGrails?
Valeriya Gerasimova is listed as Head of Customer Experience and Operational Strategy at LegitGrails.
What is Valeriya Gerasimova's email address?
AeroLeads has found 1 work email signal at @legitgrails.com for Valeriya Gerasimova at LegitGrails.
Where is Valeriya Gerasimova based?
Valeriya Gerasimova is based in Tbilisi, Georgia, Georgia while working with LegitGrails.
What companies has Valeriya Gerasimova worked for?
Valeriya Gerasimova has worked for Legitgrails, Yango, Helpdesk Media, and “Magnit” Medical Center.
Who are Valeriya Gerasimova's colleagues at LegitGrails?
Valeriya Gerasimova's colleagues at LegitGrails include Daria Pechenina, Gustavs Zegners, Ihar K., Alex Kuksov, and Boris Surov.
How can I contact Valeriya Gerasimova?
You can use AeroLeads to view verified contact signals for Valeriya Gerasimova at LegitGrails, including work email, phone, and LinkedIn data when available.
What schools did Valeriya Gerasimova attend?
Valeriya Gerasimova holds High School Diploma from City Classical Lyceum Of Kemerovo.
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