Valerio Oddone Email & Phone Number

Provision of IT Support for Miki Travel clients and offices mainly using helpdesk software, email or IM (Skype)Investigation and resolution of IT issues related to Miki Travel’s eBusiness, XML B2B interfaceMaintenance and of Help Desk records and the recording of all changesMaintain and create documentation for the IT Support repositoryWork closely with IT Support staff in the UK and BangkokSuggest and implement improvements to IT Support processes and systemsDaily handover of work to ensure a smooth transition between time zone cover periodsEscalation of help desk issues to staff in relevant office/department as requiredTo be able to prioritise workloads on an on-going basis, ensuring the company maintains a good relationship with its clientsContribute to and promote the implementation of Service Level Agreements (SLA’s)Promoting a business partnership with other departments within Miki Travel LtdResponsible for the quality of the work produced in line with Miki Travel’s quality procedures.Responsible for ensuring that remedial action is taken when and as necessaryResponsible for ensuring that all escalation processes are fully complied with

London, England, United Kingdom

Processing and solving booking queries/issues from clients prior and during travel like amendments and cancellations prior to travel and on the spotManage phone, e-mail, letter, bookings and distribute messages appropriatelyHandling special arrangements for clientsLiaising with other departments within Miki Group worldwide such as Reservations, Sales, Purchasing and Accounts

Londra, Regno Unito

Dealing with bookings by phone, e-mail, letter, fax or face-to-facecompleting procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area, dealing with complaints or problems

Londra, Regno Unito

Dealing with bookings by phone, e-mail, letter, fax or face-to-facecompleting procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area, dealing with complaints or problems

Londra, Regno Unito

Escorting groups of students between terminals and transfer coaches and supplying the groups with travel information, communicate progress of day-to-day airport transfers with head office and course towns, assisting in operational issues such as baggage losses and check-in problems, handling unexpected problems and challenges within a very limited time frame, providing meet and greet at central London locations for groups going on London excursions

Rome

Organisation of youth football events; organisation of press conferences; website updates; relation with local media; relation with coaches/clubs; customer service for coaching courses (CONI-FIGC)

Players scouting, Teams Analysis

Journalist for regional and national leagues (B, C1, C2, D) and Woman Serie A; participation at sporting events; interviews; writing of articles

Rome

Daily press review, press releases, website updates, organisation of press conferencesmedia accreditation (6 Nations 2010: Italy – England; Italy – Scotland. Cariparma Test Match 2010: Italy – Argentina; Italy – Australia; Italy – Fiji Island)

Rome

Editorial work, Participation at sporting events, Interviews, Writing of articles,Correspondent for amateur and youth football matches

Frascati (Rome)

High and secondary school

Frascati, Latium, Italy

Legal Aspect Of Amateur Football Teams, Seminario Di Management Sportivo

1St4Sport Level 1 Award In Coaching Football (Qcf) (3D)

Specialization Course, Team Manager Of Sport National Federation And Sport Clubs

Master In Sport Organization And Sport Events

Master'S Degree, Media And Communication

Bachelor'S Degree, Media And Communications