Valery Moya, Pgdip, B.A. Email & Phone Number

• Managed donor information within Blackbaud CRM to keep accurate and updated records. A total of 150,000 records were successfully updated and imported back into the database.
• Leaded the Year End Consolidated Tax Receipts program for over 6,500 records.
• Cleaned up donor database to strengthen marketing and fundraising analytics and business intelligence processes. Project to clean up invalid addresses for over 13,500 records.
• Created scheduled and automated processes for tax receipting and acknowledgment letters in compliance with CRA guidelines for recurring and one-time donations.
• Selected as an SME as part of the collaboration team to create an online Supporter Portal for donors to easily access their giving history, tax receipts, participation in events, update communication preferences, and.
• Presented business process improvements to manage data, built up queries to extract information, merge records, clean up conflicting solicit codes, and pulled out donation reports.

Toronto, Ontario, Canada

• Supervised a team of 8 gift processors and monitored daily tasks and goals to process donations and issue tax receipts in a turnaround period of 48 hours.
• Supported Human Resources, Senior Manager, and Marketing and Philanthropy Operations with the selection of seasonal employees.
• Entered gifts and generated tax receipts and acknowledgment letters for donors as per CRA regulations.
• Prepared revenue reports and documentation for deposits, stocks, gifts in kind, e-transfers, cheques, cash, and online donations for the finance department.
• Communicated with seniors fundraisers to process restricted donations and keep records updated.
• Processed stock donations and handled direct communication with CIBC Bank for transfer of shares.

Toronto, Ontario, Canada

• Revised and prepared documentation for simultaneous shipments by ship, truck, and plane to comply with customs regulations at the Canada Border Services Agency CBSA.
• Tracked shipments and coordinated the transportation of goods into the country within the required timeframe avoiding penalties and demurrage charges. Handled over 30 simultaneous shipments from different companies per.
• Maintained status reports for all shipments using Cargo Wise as well as analyzed and offered advice in terms of the best routes, fees, and modes of transportation of goods such as street sweepers, refrigerated goods.
• Engaged in active communication with clients, carriers, airlines, brokers, and other freight forwarding companies in Asia, Europe, and North America.
• Prepared quotes for ocean import shipments with cargo valued at over $250,000.

Vaughan, Ontario, Canada

• Recognized as one of the winners in the company’s Process Improvement Contest “DBPI” by presenting a proposal to implement new measures in the communication system and access to real-time data to enhance employee’s and.
• Completed US export documentation such as BOL, TSCA, Lacey, transportation company’s paperwork, and delivery slips for big site construction orders going to be shipped all over the US.
• Calculated the amount of material in the final products as well as the total value for orders over $ 400,000.00 USD.
• Revised and ensured all shipping documentation was complete and accurate according to the international transportation framework to export customized wood doors and trim for renowned hotels and towers in the US.
• Compiled data and information to support business activities in several departments including the management of packing slips, programs, purchase & sales orders in the company’s software IOA.
• Updated Excel spreadsheets for the production scheduling department and Totals Report and monitored suppliers’ incoming regular and electronic mail affecting the supply chain.

Ecuador

• Instructed immigrant families in the resettlement process prior to traveling to New Zealand.
• Helped Colombian refugees to learn and gain basic communication skills in English based on their specific needs brought up by a process of deep planning and coordination with other teachers.
• Developed a communicative approach appropriate for immigrants in vulnerable situations.
• Coordinated and organized the material presented to each group efficiently and effectively by conducting research and presenting the information in an easy and understandable manner.
• Organized projects and prioritized tasks to accomplish goals by recognizing internal and external issues that could impact results and developing strategies to manage risks and other constraints.

• Executed accurate dialogue and accompanying interpretation during international meetings in-person, video, and phone calls with high adaptability skills focused on cultural differences.
• Participated in the process of creation of glossaries, management of information, and use of databases by applying different analysis and communication techniques.
• Encouraged the other group members and motivated them to work in different environments by facilitating a shared understanding of the problems and determining solutions.
• Delegated and established responsibilities during the coordination of the processes with excellent results in the reduction of errors and time.
• Presented progress and final reports in a clear, ordered, and effective manner based on the accomplished deliverables.

Certificate In Nonprofit And Voluntary Sector Management, 4.04/4.33 With Distinction

Courses in the program presented information in key areas of the nonprofit sector such as marketing, financial management, fundraising.

Postgraduate Diploma In Global Business Management, Gpa 4.21/4.5 Honours Designation

Postgraduate student at Centennial College in the program "Global Business Management" ONTARIO, CANADA

Honours Bachelor’S Degree In Applied Linguistics With A Focus On Translation, 92/100

QUITO, ECUADOR