Vanessa Bejarano Email & Phone Number

Remote

* Specialized in quadcopter hardware troubleshooting* Guarantee policy compliance with our services.* Provide necessary information to the client for the proper management and piloting of UAS products.* Order support agent, ensuring orders are delivered correctly and in a timely manner.* Incident management through Zendesk* Report existing bugs on applications and/or online store sites.* Customer service at its finest.* Product tester.

* Provide premium support to administrators by scheduling remote session meetings and resolving issues.* Collaboration with team members in resolving existing cases. Ensuring immediate availability for the client.* Incident Management.* Support access control policy checks.* VPN tunnel connection checks.* Diagnosis and troubleshooting of client-VPN connections.* Create internal tickets for reported bugs for discussion in conferences with Tier 2 experts

Managua, Nicaragua

* Starting as Concierge in providing support to M365 Platform Administrators formerly O365.* Experience in administrative portals such as Teams, Exchange, SharePoint, Security & Compliance and Azure, etc* Provided technical support to premium end users, from connections to configurations necessary to ensure the good performance of the Microsoft system tools.* Specialized in Microsoft Managed Desktop Service* Troubleshooting the admin portal for the cloud service.

Centro Pellas, Managua

* Coordinate the IT area team.* Incident management through help desk tickets.* Provide competent IT support assistance to end users.* Incident reporting.* Budget administration for the allocation of resources in the area.* Quotation and purchase of technological supplies.* Auxiliary Windows server administrator, focused on their physical functioning and integrity.* Software update and GPO deployments.* Goal and process-oriented.* Technical assistance in private company events.

Managua, Nicaragua

* Collaborate with developers to diagnose new issues in update package releases.* Led Level 2 technical support team for chat and voice interaction within scheduled deadlines.* Led escalated interactions with end users transferred by an advocate or Tier 2 and provided necessary assistance.* Immediate feedback is provided for all escalated incidents to team members for diagnosis and improvement.* Incident report.* Staff attendance report.* Review and complete the pending cluster assignment trace.* Comprehensive daily report containing escalating incident scenarios live (video conference) and providing case updates.

Managua, Nicaragua

* Specialized in technical support and network solutions for small businesses and end users.* Experienced in configuring and troubleshooting Cisco devices.* Collaborated with other members of the support team to fix network outages, misconfigurations, and complex network issues on customer devices.* Read and analyze packet captures using Wireshark.* Worked with engineering and management to diagnose and resolve critical and escalated issues.* Use the knowledge gained to suggest, edit, and write detailed knowledge base articles.* Stay current on features and technology by attending launch and training, participating in product and engineering team communication, and keeping up with cloud and enterprise networking trends.

Managua, Nicaragua

* Dynamic and enthusiastic customer service support via phone, email and live chat.* Immediate assistance to customer inquiries about current service* Technical support for a telephone company (Virgin Mobile) providing the customer with accurate information about their current service.* Activation of services and solution to hardware problems.* Sales Assistant for an Online Marketplace (Toys-R Us), providing inventory information and order status to customers.

Tipitapa, Managua, Nicaragua

* Mainly focused on providing competent IT support assistance to end users in the administrative area.* Internal system programming code debugger in case of errors in new implementations.* Visual Basic 6.0 to Visual Net Platform Migration Wizard.

Engineer'S Degree, Systems Engineering

Cisco Ccna 5.0 Certification Course

Licentiate Degree, Graphic Design

Cisco Ccna 4.0 Certification Course