Vanessa Jaramillo Ríos Email & Phone Number

Bogotá, Bogota, Co

Bogotá D.C. Area, Colombia

For over eight years, I have successfully led my own mindfulness and wellness teaching, specializing in yoga, emotional intelligence, and body awareness. I design and deliver tailored classes, workshops, and coaching sessions aimed at fostering personal growth, stress management, and overall well-being. This role requires strong leadership, strategic planning, and the ability to build meaningful connections with individuals and organizations.Throughout this journey, I have partnered with reputable organizations, including ETB, Universidad del Rosario, Universidad Piloto de Colombia and several educational institutions such as Jardín Infantil Hanzel y Gretel, Jardín Infantil Sésamo Kids, Liceo VAL, and Institución Educativa Distrital El Rodeo. I have also collaborated with esteemed yoga and wellness studios like Happy Yoga Estudia Colombia and Estudio Natural Yoga. Currently, I create and share mindfulness content on the Insight Timer Español platform, reaching a global audience.Key achievements:- Designed and implemented training programs that improved emotional intelligence and stress management for diverse audiences, from young children to corporate professionals.- Built a thriving wellness brand by developing impactful digital content and maintaining long-term partnerships with clients and organizations.- Adapted teaching methods to suit various demographics, including bilingual instruction (English and Spanish), ensuring inclusivity and engagement.Created workshops and practices that align with organizational goals, promoting mental clarity, resilience, and enhanced performance.This entrepreneurial role highlights my ability to lead, innovate, and inspire, bringing mindfulness and well-being into diverse environments while balancing this practice with other professional commitments.

Bogotá, Capital District, Colombia

I provided support to customers worldwide, assisting with emergencies such as card loss, theft, and fraud. I played a key role in educating cardholders about Visa's emergency services, actively promoting these services, which directly contributed to the company’s revenue growth. I ensured that customers were informed about the exclusive benefits of their Visa cards, helping them maximize their usage and derive full value from their benefits.I managed and resolved fraud-related disputes for prepaid and debit cards, facilitating the investigation and resolution of both simple and complex cases. Although my role wasn’t directly in sales, I was essential in delivering an exceptional customer experience, aligning each interaction with Visa's operational standards. My focus was on providing quick, effective solutions while promoting Visa’s emergency services, ensuring customers were informed and supported in critical situations.I successfully met KPIs and quality service expectations, collaborating effectively with cross-functional teams to enhance customer satisfaction. I helped foster a culture of excellence, assisting customers in accessing Visa’s emergency services and exceeding their expectations. I continuously worked to improve internal processes while using digital tools to offer agile service while adhering to security protocols and confidentiality standards.In this role, I fostered a collaborative and positive work environment, leading by example in a diverse and high-pressure setting. I ensured that the team adhered to Visa’s security standards and customer service expectations, while maintaining attention to detail and clear communication. Through my efforts, I contributed to improving team performance and consistently enhancing customer satisfaction.

Bogotá, Capital District, Colombia

I provided bilingual support in English and Spanish to insured clients in the United States, assisting with claims for lost or damaged technological devices. I guided clients through the claims process, ensuring compliance with insurance requirements and facilitating timely resolutions. My role required not only delivering exceptional customer service but also identifying opportunities to enhance protection plans and cross-sell additional services.Key achievements included maintaining a conversion rate of 11% for upgrading clients to enhanced electronic device protection plans, significantly exceeding the company benchmark of 7%. I consistently surpassed stringent service quality metrics, assessed through AI, achieving scores above 90% and earning frequent recognition for delivering a seamless and empathetic customer experience.This role also involved resolving complex client issues, demonstrating advanced problem-solving skills, and handling sensitive information with the highest level of confidentiality. I worked diligently to promote Asurion’s Connected Home product, showcasing strong sales acumen while ensuring customers understood the value of tailored technology solutions.By fostering trust and building strong client relationships, I contributed to the company’s revenue growth and customer retention goals. This position required exceptional communication, attention to detail, and multitasking abilities, all of which I leveraged to deliver impactful results in a fast-paced, high-pressure environment.

Bogota, D.C., Capital District, Colombia

Led a high-performing team of customer support and retention agents, driving the achievement of key performance metrics through strategic planning, training, and operational excellence. My role was centered on fostering a positive and disciplined work environment, ensuring agents had access to the tools, resources, and guidance needed to deliver exceptional results.Key responsibilities included:- Developing and implementing strategies to improve retention rates, customer satisfaction, and team performance, consistently surpassing company targets.- Coaching and mentoring team members, offering actionable feedback and professional development opportunities to support their growth.- Monitoring customer interactions and operational metrics to identify areas for improvement, streamline processes, and proactively address challenges.- Creating and presenting performance reports and customer insights to leadership, enabling data-driven decision-making.- Facilitating clear communication of updates, policies, and goals to ensure alignment with campaign and company objectives.- Resolving conflicts with empathy and professionalism, balancing customer needs with operational priorities.- Supporting sales efforts by equipping agents to address customer concerns effectively, offer tailored solutions, and promote additional services.This role allowed me to combine my passion for leadership with my dedication to delivering exceptional results. By fostering a supportive and collaborative team environment, I was able to empower my agents to grow both personally and professionally while ensuring we consistently exceeded our goals. I take pride in knowing that my efforts not only improved operational efficiency and customer satisfaction but also created lasting positive impacts on the people I worked with and the clients we served.

Bogota, D.C., Capital District, Colombia

I managed customer retention by addressing concerns, resolving issues, and developing tailored solutions to ensure client loyalty. I successfully retained a significant number of clients monthly, providing support to Wall Street Journal and Barron’s Magazine subscribers in English. Furthermore, I leveraged my ability to engage, influence, and build strong relationships with clients to deliver exceptional service.Key responsibilities included:- Handling customer complaints and objections with empathy and professionalism to prevent account cancellations.- Advising clients on customized plans and solutions aligned with their needs, promoting satisfaction and long-term loyalty.- Developing and implementing retention strategies that enhanced client relationships and contributed to revenue growth.- Providing post-sale follow-up to ensure customer satisfaction and identify further opportunities for engagement.- Collaborating with team members to share best practices and maintain a high standard of service quality.This position required strong communication skills, problem-solving abilities, and a deep understanding of customer needs. By focusing on personalized solutions and proactive engagement, I consistently contributed to the company’s retention goals and strengthened customer trust

Bogota

I managed the e-Offer digital tool, which was designed to engage and retain payroll clients (B2C) by offering a comprehensive view of the bank's commercial products. I led the strategy for the tool’s placement, ensuring it aligned with corporate goals set by BBVA Spain, and created incentives to drive adoption and meet performance targets.Additionally, I analyzed the profitability of both B2C and B2B clients, designing tailored offers for companies, entrepreneurs, and multinational clients, based on their specific needs and potential for long-term partnership. I focused on building strong, sustainable relationships with corporate clients, ensuring that the bank's offerings were aligned with their business objectives.This role required strong leadership and strategic planning to deliver impactful results. I was responsible for maintaining client engagement and loyalty by developing customized offers and ensuring the continuous improvement of tools and content. I also coordinated internal communications through the PNB (Portal de Negocios Bancarios) platform, facilitating access to up-to-date product and service information for internal teams, and ensuring that external client queries were addressed promptly and effectively.

Bogotá

I provided comprehensive back-office support and operational assistance to business banking executives, ensuring smooth processes for small and medium-sized business clients. I was responsible for the daily and monthly reconciliation of accounting entries and inter-office balances, ensuring accuracy and compliance with financial regulations. I also supported the commercial team by leveraging product knowledge to help finalize client product sales and provide post-sale services.Key responsibilities and achievements:- Reconciled accounting entries and balances, ensuring compliance with internal controls and financial reporting standards.- Provided commercial and operational support for business clients, facilitating the sale and finalization of financial products tailored to small and medium-sized enterprises (SMEs).- Executed foreign currency operations, including exchange rate negotiations, transfers, and the legalization of international transactions such as imports and exports, enhancing the efficiency of cross-border business activities.- Validated and analyzed risk in business credit documentation, contributing to the approval of business loans and ensuring adherence to financial risk guidelines.- Acted as a liaison between client needs and bank systems, ensuring seamless communication and the efficient execution of business banking operations.- Delivered exceptional post-sale service, ensuring high levels of client satisfaction and supporting business growth.

Bogotá

I was responsible for leading and supervising the customer service team, ensuring personalized service for clients interested in credit, savings, and investment products. My focus was on providing tailored solutions to meet each client’s needs, conducting detailed analysis of documents and profiles to ensure the effectiveness of credit operations.Key Responsibilities and Achievements:- Led personalized customer service, driving the sale of financial products and maximizing customer satisfaction.- Conducted thorough analysis of client documents and profiles to ensure proper approval of credit operations, maintaining high standards of quality and compliance.- Supervised the implementation of internal processes, providing training and support to the team to ensure proper execution of assigned tasks.- Generated commercial and sales performance reports, providing key data for decision-making and evaluating team performance.- Efficiently managed the issuance and signing of legal financial documents, ensuring compliance with relevant regulations.- Oversaw the management of passwords, confidential information, and ensured adherence to internal policies regarding the security of banking operations.- Validated and supervised the vault closure process, ensuring accurate reconciliation of accounts, cash handling, and management of client check and account operations.This role allowed me to enhance my leadership, commercial management, and analytical skills, ensuring high operational efficiency and adherence to internal policies in a dynamic environment.

Bogota

Provide exceptional customer service, alongside driving commercial sales, customer retention, and managing operational tasks. I actively engaged with clients to promote financial products and services, meeting sales objectives and identifying new business opportunities through phone outreach and personalized advice. I excelled at building and maintaining long-term client relationships by focusing on retention, particularly through pre-cancellation and cancellation management of important client accounts.Furthermore, I was also responsible for managing overdue accounts and actively pursued collections through proactive phone calls, reminding clients of their obligations. Likewise, I efficiently handled complaints from regulatory bodies, following standardized protocols to address concerns and ensure compliance with the bank's complaint management system. Additionally, I was tasked with executing transactions such as cancellations, extensions, transfers, and liquidations of CDTs and Investment Funds, as well as securing financial instruments like debit/credit cards, checks, and other valuable documents.My role also involved processing and issuing financial documents, such as certificates, checks, debit and credit notes, and tax-related certifications, ensuring clients received timely and accurate information. I handled customer inquiries and provided solutions both via phone and email, ensuring all client needs were met promptly. Furthermore, I was responsible for managing confidential client documents, registering them in the bank’s system for further processing or cross-departmental consultation.

Bogota

Responsible for handling both large and small cash transactions, ensuring accuracy and efficiency in processing deposits, withdrawals, and other financial transactions. I expertly managed cash flow, ensuring that all transactions were completed in accordance with bank protocols. Additionally, I provided personalized service by advising clients on financial products and services, helping them make informed decisions to meet their banking needs.I took pride in delivering exceptional customer service, ensuring that clients' transactions were processed smoothly and efficiently while maintaining a high level of accuracy. My ability to manage financial transactions, along with my consultative approach in offering financial products, allowed me to contribute to the overall sales goals of the branch.

Bogota

I managed a range of financial products, including mortgage loans, leasing services, and transactional products such as current accounts, remittances, and portfolios, ensuring the alignment of these offerings with the bank's growth strategy. My responsibilities included overseeing product development, market positioning, and creating strategies to drive sales and enhance product adoption.Key responsibilities and achievements:- Managed the entire product lifecycle, from creation to execution, with a strong focus on market competitiveness and identifying opportunities for differentiation.- Developed and implemented strategies to boost sales and product placement, aligning efforts with the bank’s growth objectives.- Led the design and execution of marketing campaigns, including promotional materials, and coordinated internal communications regarding product updates and changes.- Conducted in-depth product analysis and tracked performance metrics, ensuring the achievement of sales targets and the continuous improvement of product offerings.- Delivered product training to internal teams, including sales staff and call centers, ensuring effective product knowledge and seamless customer interactions.- Developed comprehensive reports on product performance and placed emphasis on key metrics, providing actionable insights to support decision-making across the organization.- Collaborated closely with internal stakeholders to ensure products met customer needs, regulatory changes, and market trends.This role allowed me to build strong relationships with cross-functional teams, implement strategic product initiatives, and drive revenue growth through effective leadership and innovation.

Bogota

Responsible for providing exceptional customer service and managing various administrative tasks, ensuring smooth operations at the front desk. I greeted clients, handled documents, and offered advice on the bank’s products and services, actively driving sales and client engagement. I also ensured clients received timely information, including balances, statements, and contract details, contributing to a positive customer experience.Additionally, I managed overdue accounts by proactively following up with clients through phone calls, reminding them of their financial obligations and supporting the recovery process. I also handled complaints, ensuring that solutions were verified and implemented according to bank protocols. I kept client information updated, managed and organized the office's documentation in compliance with regulations, and ensured the proper handling and delivery of correspondence.Key responsibilities and achievements:- Assisted clients by providing personalized service and guidance on products and services.- Managed client inquiries efficiently, including balances, account statements, and contract details.- Supported the sales process by offering and promoting relevant banking products.- Addressed customer complaints, ensuring timely resolution and verification of solutions.- Proactively managed overdue accounts, facilitating collections and supporting clients in fulfilling their obligations.- Maintained accurate client records, ensuring that all information was up-to-date and in compliance with regulatory standards.- Managed the office’s documentation, ensuring that records were well-organized and in compliance with filing protocols.

Bogota

Provided comprehensive administrative support to the management team, ensuring smooth daily operations and efficient handling of key tasks. I was responsible for managing the executive’s calendar, receiving calls, and coordinating communication through emails, ensuring that all information was delivered in a timely and professional manner. I also handled accounting tasks, including reviewing payments to suppliers and collections from clients, contributing to the company's financial operations.I played a key role in preparing contracts and documentation for bidding processes, ensuring that all materials were accurate and submitted on time. Additionally, I managed correspondence, handled messaging, and generated detailed reports, ensuring that all organizational activities ran efficiently.Key responsibilities and achievements:- Managed the executive’s calendar, coordinated appointments, and organized meetings.- Efficiently handled incoming calls and provided professional communication support.- Prepared and sent information via email, ensuring clarity and accuracy.- Assisted in preparing contracts and documents for bidding processes, ensuring compliance and timely submission.- Maintained control over correspondence, messaging, and the company’s document filing system.- Generated and presented detailed reports on business activities.- Managed payment reviews and collections, contributing to effective financial management

Bogotá

Responsible for promoting and selling a wide range of insurance products, including life, health, auto, and housing insurance, through strategic partnerships with employee funds. I conducted scheduled visits to offer tailored insurance plans to employees and members of these organizations, ensuring their needs were met with appropriate solutions. I also generated detailed reports on sales performance, tracking effective sales and client relationships.Additionally, I managed customer service calls to address client inquiries, resolve doubts, and schedule follow-up visits for further product promotion. My focus was on providing excellent customer service while ensuring that sales targets were met and relationships with clients and partners were strengthened.Key responsibilities and achievements:- Promoted and sold a variety of insurance products, including life, health, auto, and housing insurance, tailored to the needs of employee funds.- Conducted scheduled visits to offer insurance solutions to employees and members of partnered funds.- Generated detailed sales reports, tracking each client’s purchases and maintaining accurate records.- Managed customer service calls to address questions, resolve issues, and schedule future product promotions.- Developed strong relationships with clients and partners, ensuring continued engagement and sales growth.

Bogotá

Responsible for developing promotional plans and advertising strategies to increase enrollment in the university’s academic programs. I visited schools and participated in university fairs, including Corferias, to generate interest in the university and encourage prospective students to apply.I created and managed databases of potential students, sending them detailed information about the university and their programs of interest via email. Additionally, I made follow-up service calls to address inquiries, resolve concerns, and remind prospective students about key dates for registration and admissions.Key responsibilities and achievements:- Developed and executed promotional and advertising strategies to boost student enrollment.- Represented the university at school visits and university fairs, including CORFERIAS, generating interest and increasing applications.- Managed and maintained databases of prospective students, ensuring timely follow-up with detailed program information.- Made follow-up calls to answer questions, provide additional information, and remind potential students of important deadlines.- Contributed to the university's growth by driving new student enrollments through targeted marketing and excellent customer service.

Kundalini Yoga Instructor, Self-Awareness And Personal Assessment, Kundalini Yoga Teacher

Diplomado En Coaching Y Pnl, Physical Education Teaching And Coaching

Bachelor Of Business Administration - Bba, International Relations And Affairs

Business And Economic International Relationships, International Relations And Affairs

Bachelor'S Degree

Activities and Societies: Swimming team