• Ensured flawless execution throughout the sales process by coordinating with various departments, from quotation to final delivery, while consistently driving efficiency and customer satisfaction.• Passionately engaged in continuous process improvement, monitoring, coordinating, and distributing tasks to optimize workflows and resolve any issues that arise during project execution.• Utilized critical thinking and creative problem-solving skills to quickly identify and resolve issues related to products, orders, and logistics. Communicated complex information clearly to clients, enabling them to overcome challenges and achieve their goals.• Managed the entire sales cycle, including order entry, validation, supply chain coordination, and shipment tracking, ensuring timely and accurate delivery of products to clients.• Worked closely with technical, supply chain, and credit teams across different global regions, including Asia, Europe, Brazil, and the USA, to align efforts and deliver seamless support to clients.• Generated precise quotations, managed backorder files, and provided clients with real-time updates on their orders. Leveraged SAP to submit and track orders, proactively addressing shortages and adjusting ETAs as needed.• Verified packing lists, collaborated with shipping teams during invoicing, and synchronized inventory requests with buyers to meet customer demands effectively.• Contributed to financial planning and accounting processes, ensuring accurate invoicing, payment validation, and credit assessments, all while maintaining strong interpersonal communication across departments.

• Act as a point of contact in strategic and complex customers relationship – Public, Global and SMB accounts. Optimizing and conducting processes, focusing on improving daily activities and achieving goals and results.• Supported Sales Team, Business Units, customers and partners from the beginning of implementation, through the execution of processes until the end. Analyze documentation and process until the materials delivery and sales compensation. Backlog analysis and management.• Collaboration with several areas of the company, such as: credit, collection, supply chain, logistics and others.• Responsible for analyzing signed contracts/purchase orders, purchase orders, order entering (SAP) and managing the process until the costumer delivery. Always ensuring the supply conditions established by the customer and seeking to preserve the company's business standards and policies.• Collection´s point of contact for analysis and solution of outstanding debts of projects already completed/delivered.• Provide the documentation required for holding or revenue recognition.• Customer contact for delivery alignment, clarifications, documentation and other requests.

•• Creation and updating customer´s profile.• Strong support for the sales area and channels.• Knowledge and performance in proposal of SMB, global accounts and Public Sector.• Reading and understanding of edicts, RFIs, RFPs and their attachments.• Critical review of all aspects of the proposal, focusing on the request of each client.• Support in the development of tools and processes for the satisfaction and agility of the client in the internal processes of the Company.• Support to external and internal vendors.• Analysis public notices, data collection for proposal formulation, price quotation, documentary abstraction financial viability shared with the financial and management, document delivery, separation of documents required in public bidding documents, electronic and on-site previews and files and accompanies minutes and price records. • Carrying out quotes, soliciting and monitoring the development of special prices.• Compilation of documentation required for participation in bidding documents.• Compilation of the necessary approvals for the process.• Interaction with the Legal and Financial Department for the construction of Commercial Proposals and search for approvals indicated by them.• Editing of technical and commercial proposals.• Request of credit approvals.• Acting as a consultant regarding the processes for issuing proposals to the sales team.• Registration and Follow-up of Opportunities.• Analyze and compile documents for future order entries.

• Successfully managed high volumes of credit applications, consistently delivering precise and timely analyses that supported clients in securing their real estate financing.• Streamlined the documentation and credit approval processes, enhancing operational efficiency and reducing turnaround times.• Developed expertise in navigating complex financial systems and regulations, contributing to improved client satisfaction and business growth.• Meticulous documentation review, account setup, and comprehensive analysis across key financial systems, including SIOPI, SIPAH, and FGTS via CIWEB. I adeptly handled FGTS reimbursements, credit checks through SERASA and SPC, and Federal Revenue searches, ensuring accurate and efficient processing of client applications.

Fostering strong interpersonal relationships with people from diverse backgrounds. Developed the ability to face challenges independently while creating a new support network in a foreign country. Effectively balanced the role of caregiver and mentor ensuring a professional and nurturing environment for the children. Cultivated a deep understanding of others' experiences, particularly in recognizing and supporting those struggling with homesickness, while maintaining personal emotional stability.