Our vision is to become the number one job site for the Care Industry in Australia. Our company and team has grown to offer the most unique and comprehensive service available today connecting businesses to find experienced and qualified Carers in their local areas Australia wide.The founder Bec Furraway has 10 years experience in Home Care and the Employment Industry. I bring 16 years of Business Management and together we pride ourselves in growing Qualified Carers with absolute integrity, to bring the best possible service, and ensure results, delivered in a personal and supportive way to each and every client.We strive to be the leader in our Industry by offering businesses a service like no other job site offers, at a one off fee for your chosen Package with no extra costs.Clients benefit from a full range of services including:• Advertising unlimited Job Vacancies on our job board for their available positions• Access to a constant stream of experienced and reliable Carers through a searchable and contactable database of Carers• Know in real-time how many Carers have applied for each vacancy and view detailed statistics• Access to Carer Profiles, Work History, Qualifications and other relevant information• Ability to contact Carers instantly via online messaging and SMS messaging• Providing chain businesses the advantage of multiple branches advertising Australia wide under one Package.Offering a quality, easy to use and reliable service, we pride ourselves on our integrity and an end result that has our clients coming back again and again.To learn how your business can benefit from this unique service, get in touch with me directly at vanessagrace@qualifiedcarers.com.au or I'd love to connect with you here on Linked In.

Managing 18 Thai staff in a 5 star resort in Thailand which was challenging but rewarding, staff were limited in their level of English and extensive training was implemented to improve language communication, menu knowledge and building confidence when liaising with guests. Standards of European and Western style sequence of service was also focused on to improve a higher standard for guest satisfaction. Initial and continual training with staff was given on food quality and presentation, stock control and limiting food wastage, up selling wines, drinks, desserts, tea and coffee to guests in an effective manner. I introduced a variety of buffet events, fun theme nights, hosting of private chef services in villas or on the beach and cooking classes with our chef to generate higher revenue. Monitoring and improving time frames for restaurant orders and room service was a strong focus along with coordinating and supervising the daily operational requirements of all Food and Beverage staff. Liaising daily with guests was a must to monitor service, and guest experiences and expectations. Special evenings such as anniversaries or birthdays were also prepared as requested providing guests with an unbelievable dining experience. Monthly financial targets were always exceeded. I received many compliments on trip advisor and written and verbal compliments expressing how I enhanced the guests stay.I then moved onto event and wedding coordination, liaising heavily via email and skype with international bride and grooms around the world on every detail of their wedding day. All departments of the hotel were coordinated with timed schedules to complete their part in the events. I booked and coordinated all of the event formalities, decorations, music, entertainment, food and beverage whilst upholding a 5 star standard. My goal was to always exceed the guests expectations and provide the most memorable time for the bride, groom and all of their guests to enjoy and never forget.

Successfully managing, leading and developing a team of 12 staff members, including; recruitment and training/skill development, day to day set up, procedures, maintaining standards of displays, use of equipment and maintenance, food preparation and handling of poultry, small goods, cheese, anti pesto, seafood and prepared foods. OH&S, team building, product quality and freshness, continual striving of excellent customer service to ensure an unprecedented shopping experience. Creation and implementation of numerous processes and strategies to increase productivity, introduced additional services generating sales that maximized profitability through the introduction of suggestive selling methods that increased average customer spend by 27%.Identify/target client groups and needs, monitor and evaluate the quality of client service and implement continuous improvement, soliciting feedback to identify and manage operational and business improvement. Facilitate creative and innovative thinking, problem solving solutions and outcomes, flexibility in decision making, working with a proactive and strategic mindset to develop strategies to achieves outcomes / results that reflect agreed business objectives. Promote sales, preparing rosters, managing wages, staff performance management, price setting, controlling expenses and delegating to achieve daily results. Stock control, ordering, rotation, presentation, merchandising and promotions and implementing strategies to decrease wastage and monitor stock levels which reduced stocktake variances by 12%.I liaised with distributors to ensure quality products and comparative pricing. I successfully achieved monthly and half yearly sales budgets and profit margins, including a 34% growth of sales within the first 8 months of management. Winning an award for ‘No. 1 Delicatessen Gourmet Food’ on the Central Coast through the yearly True Local Business Awards.

Successfully owned and managed my own business and increased sales within the first 3 ½ year period by 37% in an already thriving business.Voted 'The Best Takeaway Food' on the Central Coast through Central Coast Express Advocate Business Awards.Leading and developing a team of 7 staff members, including; hiring and training in food preparation and handling, OH&S, knowledge of product quality and freshness, upholding business standards, promoting and encouraging a happy team work environment that enhanced the development of a known exceptional customer service that ensured the return of customers again and again.Monitoring and evaluating customer service and continually encouraging improvement. I lead with a proactive and strategic mindset to develop strategies to achieve business goals and objectives. I prepared rosters, managed wages, price setting, controlling expenses, book keeping, accounts and BAS preparation, banking, management of accounts, cashing up tills and money management. Managing the day to day running of the business including delegating, decision making and stock control, ordering, stock rotation and presentation, receiving and checking off deliveries, implementing strategies to decrease stock wastage.My goal included perfecting foods and services, implementing strategies to increase preparation times, suggestive selling methods that increased average customer spend by 15% and I prided myself in providing a service like no other.