To accept and process all reservations and requests, control room and rate availability, operate and update the guest history and maximize room sales through effective use of rate controls, upselling and yield management:• To deal with bookings by phone, e-mail, letter, fax or face-to-face.• To complete procedures when guests arrive and leave.• To choose rooms and to hand out keys.• To prepare bills and to take payments from guests in the form of cash or credit cards.•… Show more To accept and process all reservations and requests, control room and rate availability, operate and update the guest history and maximize room sales through effective use of rate controls, upselling and yield management:• To deal with bookings by phone, e-mail, letter, fax or face-to-face.• To complete procedures when guests arrive and leave.• To choose rooms and to hand out keys.• To prepare bills and to take payments from guests in the form of cash or credit cards.• To take and pass messages to guests.• To deal with special requests from guests (like booking organized trips tickets).• To answer questions about what the hotel offers and the surrounding area.• To deal with complaints or problems.• To manage a huge Database System of reservations, check in, checkouts of various visitors.• To keep up to date on all hotel products, services, pricing & to maximise promotional offers or sales opportunities. Show less

Reservation, Reception and Financial Management