Responsibilities :Performed review of batch cycle logs for triage and engagement of resources from multiple support areas from within the company. Business Liaison representing Focus Technologies/Macneill Group to client managers. Business Analyst assisting in research and documentation for root cause of incidents with production support application teams. Created and shared PowerPoint presentations for training of new team members. Provided detailed documentation in Functional documents to clients and technical Business Requirement Documents to development staff. Provided Status reports to internal management and all levels of client Management. Lead and mentor more than 10 new team members, coordinating and leading team meetings.