• Managed a team responsible for providing sustainable opportunities and by-product waste support for a $10M waste contract, Support included waste consulting, project coordination, data analysis and reporting, and vendor management, while adhering to expectations/goals set by contract.• Direct corporate and customer facility management; served as the single POC for assigned customer locations.• Coordinated complex projects to completion with a focus on customer satisfaction and meeting tight deadlines.• Utilized strong communication skills to effectively present ideas, negotiate solutions, and build consensus among customer contacts, site level and corporate, as well as vendors.• Identified operational process inefficiencies to recommend necessary improvements.• Analyzed data from various sources to make informed decisions about program objectives and goals.• Created comprehensive reports that highlighted key performance indicators for senior executives.• Provided leadership in cross-functional teams to drive strategic initiatives.• Utilized Salesforce and Power BI for opportunity tracking, savings and landfill reduction goals and site visit/ call log.

• Managed a team responsible for providing sustainable opportunities and by-product waste support for a $10M waste contract, Support included waste consulting, project coordination, data analysis and reporting, and vendor management, while adhering to expectations/goals set by contract.• Direct corporate and customer facility management; served as the single POC for assigned customer locations.• Coordinated complex projects to completion with a focus on customer satisfaction and meeting tight deadlines.• Utilized strong communication skills to effectively present ideas, negotiate solutions, and build consensus among customer contacts, site level and corporate, as well as vendors.• Identified operational process inefficiencies to recommend necessary improvements.• Analyzed data from various sources to make informed decisions about program objectives and goals.• Created comprehensive reports that highlighted key performance indicators for senior executives.• Provided leadership in cross-functional teams to drive strategic initiatives.• Utilized Salesforce and Power BI for opportunity tracking, savings and landfill reduction goals and site visit/outgoing calls.

• Assisted with new customer implementation involving transfer of current programs and invoicing into our internal company system.• Provided customer service for scheduling issues, invoicing issues, questions/concerns about waste pick-ups/ other programs.• Met with new and existing supplier partners to discuss and negotiate opportunities.• Reviewed supplier and customer invoices for data & profit accuracy.• Audited and prepared monthly waste activity reports for customers, highlighting sustainability efforts and achievements.• Utilized Salesforce for landfill reduction and cost-savings reports, cost-savings and landfill projections and opportunity tracking.• Provided support to collections team by assisting with overdue invoices, facilitated communication with site contacts, and collecting purchase orders for customer and supplier invoices.• Provided savings and landfill reduction monthly and YTD reports, as well as, information regarding waste audits. Spoke with third party auditors to address questions regarding data.

• Direct Sales - Assisted customers with formal wear, wedding gowns, tuxedos, and shoes• Managed social media, planned bridal sales events and participated in bridal shows• Ordered merchandise from wholesalers to sell in store and handled special orders from customers• Managed employees, created work schedules• Helped create an environment that facilitated a wonderful customer experience