Customer Service Representative/Supervisor
CurrentResearched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.Conflict ResolutionResponsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.Telephone ServiceProfessionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.Monetary TransactionsHandled cash, check, credit and automatic debit card transactions with 100% accuracy.ProductsOrder Products and equipment, stock and organize supplies Product PromotionUp-sold products and motivated customers to upgrade current plans.Customer Service Consistently received positive feedback from clients and created repeated business by developing long-term relationships with customers.; Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Supervise over 15 or more agents, assist agents with problems they may have with the company or customer, make rapid reports on the progress of service. Currently still in position with the company.
