•Reviewing work of Investor Relations administration staff and ensuring the rules and representations of the fund are adhered to•Proactively managing the team's daily workflow and ensuring set deadlines are met•Completing monthly and ad hoc reports upon request and ensuring a high level of accuracy is achieved at all times•Working closely and supporting Account Manager in ensuring the smooth running of the team and the ongoing adherence to procedures and processes•Building and maintaining relationship with the client and acting as an escalation point when Account Manager is unavailable•Processing capital transactions over the month end period•Updating of NAV, reporting to investors and maintaining share register•Assisting auditors and other fund participants and advisors•Liaising with investors in relation to anti-money laundering documentation

•Communicating, maintaining relationships with and meeting the expectations of investors, investment managers, auditors and other fund participants•Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge funds•Maintaining shareholders registers and acting as transfer agent•Processing and confirming subscriptions, redemptions, switches and transfers•Reviewing Anti-Money Laundering documentation for investors to ensure compliance to local legislation•Performing all of the investor related services of the Company's investment fund clients•Communicating and liaising with internal Fund Accounting, Treasury, AML, Legal and Compliance teams on a regular basis

General Management• Office Management (3 floors/ approximately 100 people)• Primary Back-up of the Area Manager• Processing Clients Contract Renewals• Running and Managing the day to day Centre operations. • Contract Renewals. • Managing Centre budget.• Responsible for maintaining the clients account• Handling clients queries• Conducting needs analysis meetings• Responsible for the centre meeting EBIT KPIs• Conducting tours of the centre to prospective clients aiming for contract closure/ Sales process• Responsible for the Team Management and Training• Conducting Interviews/ Hiring process• Organisation of Staff Rota• Maintaining high standard of the offices• Health & Safety procedures• Organising regular community and charity events in the centre• Liaising with suppliers during building refurbishment or fit outs • Oversight of team workload and performance Accounts Receivable• Month end billing of all Clients accounts (over 200 accounts)• Ensuring clients are invoiced accurately• Debt collection• Account queries• Payment allocationsIT• Troubleshooting internet connections for clients• Setup of internet connections via switches• Arranging set up of Static IPs with IT Helpdesk• Organising setup of VLAN’s and VPN’sAML Compliance• Requesting and Reviewing KYC documents for clients• Sourcing corporate documentation via Companies house and Vision net• Filling out CDD checklists and risk assessments for all new clients• Uploading documents to Contego (ID Verification Software, AML, KYC Compliance)

General Administrative duties•Key role in delivering an exceptional professional and friendly service to all business centre clients, visitors and prospective clients•Handling clients queries •Seting up IT equipment for clients •Staff Training•Arranging show offices•Ensuring customer requirements are delivered. •Communicating and resolving customer issues quickly. •Thriving working as a team and making customers a priority. •Building, supporting and educating the Regus community.Accounts Payable•Processing all Invoices•Raising purchase orders•Liaising with suppliers•Responsible for maintaining low centre outgoings

• Answering calls and taking messages while operating switchboard• Key role in delivering an exceptional professional and friendly service to all guests• Making reservations and entering bookings into the system• Check-in and Check-out guests• Responsible for accurate accounts and guest billing process• Troubleshooting internet connections for clients• Up selling and recommending Hotel amenities • Attend to any special requirements from guests• Assist guests with any queries throughout their stay• Deal with foreign exchange, balance cash and bills at the end of each shift• Responsible for cash handling while on duty

• Primary Back-up of the Front Office Manager• Organisation of Staff Rota• Key role in delivering an exceptional professional and friendly service to all guests• Responsible for the Team Management and Training• Supporting staff in troubleshooting• Supervision and delegating the work of reception staff• Handling guest complaints• Check-in and Check-out guests• Responsible for accurate accounts and guest billing process• Making reservations and entering bookings into the system• Debt collection• Deal with foreign exchange, balance cash and bills at the end of each shift• Up selling and recommending Hotel amenities

•Responsible for providing world-class customer service in a 5-star hotel with 617 rooms. •Answering calls and taking messages while operating switchboard•Making reservations and entering bookings into the system•Check-in and Check-out guests•Responsible for accurate accounts and guest billing process•Up selling and recommending Hotel amenities •Attend to any special requirements from guests•Assist guests with any queries throughout their stay•Deal with foreign exchange, balance cash and bills at the end of each shift•Responsible for cash handling while on duty