Vanessa Santos Email & Phone Number

Portugal

Lisbon, Portugal

As part of the Digital Transformation Consulting team, I'm a Management Consultant working in projects that require strategic competencies focusing on 3 main areas:. Customer Experience (CX): allowing our clients to transform their relationships with their customers and create experiences like Customer Journeys;. Sustainability: supporting our clients to accelerate their net zero transformation at each step of the journey;. Organizational, processes & culture transformation: supporting our clients in the improvement of their performance as well as in the assistance to achieve their goals.

Porto, Portugal

Field: Retail Apparel and FashionSKYPRO makes end-to-end uniform management simple and effective by delivering care, innovation and sustainable solutions to every worker in every organization.Collaboration with a multidisciplinary Consulting Team to identify and implement potential solutions for SKYPRO's business challenges and to advance the company's transition towards sustainable and circular business models. The consultancy project (MBA’s Capstone Project) included a comprehensive roadmap and set of strategic recommendations to allow SKYPRO's entrance into circularity, further enhancing its sustainability approach. In this role, I gathered and analyzed information, formulated and tested hypotheses, and developed and communicated strategic recommendations to client management. As a project manager, I also served as the central point of communication between the team of consultants and the client, ensuring seamless collaboration and delivery of impactful solutions.Key Responsibilities:. Conducted Desirability and Market Positioning analyses to guide strategic decision-making;. Led Competitor Analysis and Benchmarking efforts to identify industry best practices;. Developed Circular Business Models tailored to SKYPRO's unique needs and objectives;. Conducted Operations Feasibility Assessments to evaluate implementation strategies;. Evaluated Financial Viability of proposed initiatives to ensure sustainability;. Identified Future Trends and Opportunities to future-proof SKYPRO's business strategy.Achievements:. Top graded consultancy project in The Digital MBA cohort 22/24 (grade 20/20)

Porto, Portugal

Field: Retail Apparel and FashionLUXCLUSIF is a technology-driven global B2B platform, part of the FARFETCH Group, offering 360º resale solutions for the luxury fashion industry shaping the future of pre-owned offers for customers, brands and retail partners, and other suppliers of pre-owned products.I was a part of the Merchandise Department, leading pivotal projects in supplier development, and shaping the company's growth trajectory. As a professional business developer, I had a wide range of responsibilities, including:Key Responsibilities:. Leading key projects, such as partner onboarding and global supplier network expansion.· Aligning with stakeholders to effectively define project objectives, timelines, deliverables and resources within the Merchandise team, ensuring timely execution.. Serving as the central communication point for Supplier Development initiatives, fostering transparency across the organization.· Enhancing processes and tools to optimize operational efficiency and excellence, including Optimization Roadmaps for elevated supplier SLAs.· Conducting in-depth supplier performance analyses via quarterly and annual reviews, analyzing and monitoring performance metrics, and conducting root cause analyses to make data-driven decisions and solutions to optimize performance and profitability.· Managing a cross-functional team of account managers, fostering inter-market collaboration and nurturing a culture of excellence and accountability.Achievements:. Development of a supplier development unit, with a 114% growth in the number of suppliers . Design and implementation of processes for procurement, testing, onboarding and signing of suppliers

Porto, Portugal

Field: Design IndustryROYAL STRANGER is a brand of exclusive furniture and lighting that explores new frontiers between what can be considered art and design. Its pieces strengthen the brand's identity and push new boundaries in technique and design.Key Responsibilities:·Leading B2B Sales, meticulously driving market research, business development, and CRM management (Salesforce).·Crafting business and pricing strategies aligned with the company's growth objectives and identity.·Devising KPIs for CEO reporting and consistently proposing enhancements.·Managing and coordinating the Marketing and Communication Departments.·Overseeing production mapping and order management, ensuring a seamless workflow.·Providing logistical expertise with cost estimates and proactive monitoring of customer export shipments.Achievements:. Development of a sales department, with an average 250% growth in sales YoY. Streamline of operational workflows between departments, ensuring a productive workforce

Porto Area, Portugal

Key Responsibilities:·Skillfully overseeing B2B customer relationships.·Managing CRM processes effectively using Microsoft Dynamics NAV.·Conducting market research and prospection, subsequently delivering insightful quarterly and annual reports.·Facilitating outgoing and incoming missions for meetings with key stakeholders and decision-makers.·Successfully managing the Eporta e-commerce platform.Achievements:. Monthly accomplishment of individual sales goals . Exponential growth of UK and Australia markets

Porto, Portugal

Field: Design IndustryURBANMINT is a company that gathers brands related to design. Believing that barriers exist to be overcome, URBANMINT aims to be a multidisciplinary company, strong and active, able to act in several areas of emphasis in the world of design. It represents the brands DESIGNTV, Munna and Ginger & Jagger.Key Responsibilities:·Identifying pain points and opportunities for improvement.·Conducting in-depth sales data analysis and generating performance reports on a quarterly basis. ·Facilitating partner visits and acting as a liaison between partners and other departments. ·Fostering B2B partner satisfaction.Achievements:. Best sales performance by agent and distributor (France and Australia, respectively)

Porto, Portugal

Key responsibilities:·Account manager for the US (NY and FL) and Mexico accounts (B2B and B2C)·Efficiently managing CRM processes using Salesforce.·Up-selling and cross-selling key accounts.·Conducting in-depth account analyses and generating reports.·Analyzing stock sales and operational KPIs.·Implementing price adjustments and markdown strategies. ·Monitoring stock performance and optimizing commercial strategies.Achievements:. Development and growth of New York and Florida accounts. Organization of Boca do Lobo's stock

Virginia, United States

Key responsibilities:·Managing a multicultural team across three different offices in Portugal and the USA.·Analyzing team performance and meticulously tracking KPIs on a daily basis.·Overseeing B2B and B2C sales.·Managing CRM processes using Salesforce.·Devising market strategies and defining sales, distribution, and pricing policies.·Planning and representing the brand at design tradeshows in the USA and Europe.·Organizing outbound and inbound missions for meetings with key stakeholders.Achievements:. Accomplishment of sales goals every year. Top sales goal: 1M in 2016. Training of new team elements in alignment with the brand's values

Porto, Portugal

Field: Design IndustryCovet Group is a revolutionary and creative company, with a powerful vision of the future, and an extreme capacity to create and develop successful businesses that elevates new design worldwide.It represents the brands Boca do Lobo, DelightFULL, Brabbu, KOKET, Maison Valentina and Circu.Key Responsibilities:·Developing the Texas (USA) database for various brands within Covet Group.·Integrating new contacts into CRM (Salesforce) and managing existing ones.·Managing social media accounts (LinkedIn, Facebook, Twitter, and Pinterest).·Analyzing data using Google Analytics and Google AdWords.Achievements:. Organization of all existing contacts and further integration in Salesforce. Exponential growth of the Texas (USA) database for the entire Covet Group

Porto Area, Portugal

Field: TelecommunicationsNOS is a communications and entertainment group, resulting from the merger of ZON Multimédia and OPTIMUS Telecomunicações, in 2013. It offers fixed and mobile solutions, television, internet, voice and data for all market segments.Key Responsibilities:. Liaison between NOS and current and potential customers.. Customer Service Advisor for the OPTIMUS Home service and the SMART mobile plans.. Outbound Sales Representative for the NOS 4P services.

Porto Area, Portugal

Field: HealthcareWith the Hospital Pedro Hispano as one of the units, the Unidade Local de Saúde de Matosinhos provides primary, differentiated and continuing health care. Part of the Biomedical Sciences degree’s internship.Key Responsibilities:. Performed routine and specialist analytical testing on a range of biological samples.. Process of patient samples in good time and make sure that turnaround times for reporting results are achieved.. Identification of abnormal or unexpected results and report back and follow up with requesting clinicians.. Maintenance of specialist lab equipment and stocks of materials.. Record of data, reports and results.. Support of lab's quality management system.

Mba - Master Of Business Administration, Business Administration And Management, General, 18/20

Activities and Societies: Top graded Consultancy Project (Circular Business Models for Uniform Management) - 20/20. Porto Business School.

Business Innovation International Programme, Business Administration And Management, General, 19/20

Circular Economy, Business Administration And Management, General, A

Management Of Fashion And Luxury Companies, Business Administration And Management, General, 93/100%

International Leadership And Organizational Behavior, Business Administration And Management, General, 98/100%

Biomedical Sciences, Biomedical Sciences, General, 16/20

Activities and Societies: Top graded graduate of the class of 2011

Bachelor Of Pharmacy - Bpharm, Pharmaceutical Sciences

Masterclass, Project Management

Masterclass, Business Intelligence And Analytics

Masterclass, The Bridgewhat 20 Levers Of Growth

Masterclass, Marketing Communication And Management

Masterclass, Ai For Business