Vanessa Da Fonseca Mendes Email & Phone Number

Montreux, Vd, Ch

Montreux, Vd, Ch

Shms | Caux, Switzerland

Manager of the program "Semester 2 - Rooms Division Management" (S2), for the Bachelor of Arts in International Hospitality Management.Lecturer of the programs "S2" and "Master of Arts in Executive Hospitality Management (On-line)" (MAEHM). Modules:- Event Concept Design (S2);- Housekeeping Management (S2);- Rooms Division Management (S2);- Direct Entries Support (S2);- Managing Generational and Cultural Diversity (MAEHM).Masterclasses: - Wedding Planning.

Shms | Leysin, Switzerland

Program Leader of Special Educational Projects: “Advanced Certificate in Food & Beverage Management” (Adv. Cert.), offered to the Royal Palace of the Sultanate of Oman.Lecturer of the programs: "Master of Science in Hospitality Management (MSc)”, “Post-Graduation Diploma in Hotel Operations Management (PGD)” and “Bachelor of Arts in International Hospitality/Events/Design Management (BA3 & BA4)”. Modules:- Strategic Revenue Management (MSc);- Finance & Yield Management Principles (PGD);- Innovation in Design & Technology (BA4);- Direct Entries Academic Support (BA3 & BA4);- Swiss Hospitality: Discretion, Precision, Excellence (Adv. Cert.);- Guest Service: Understanding the Needs of Your Guest (Adv. Cert.).Masterclasses:- Wedding Planning.Dissertations’ tutor (diplomas awarded in partnership with University of Derby, UK) (MSc). Awarded the « Staff of the Year 2022 ».

Shms / Ihtti | Leysin, Switzerland

Lecturer of the programs: "MSc Hospitality Management”, “MIB Hotel, Resort & Wellness”, “On-line Executive MIB", “Executive Master Hospitality Management”, “PGD Hotel Operations Management”, and “BA(Hons) International Hospitality/Events/Design Management”. Modules: - Strategic Revenue Management (MSc);- Strategic Experience Design & Operation Management (MSc);- Managing Generational & Cultural Diversity (MIB, OE-MIB & EMHM);- Revenue Management (PGD);- Finance & Yield Management Principles (PGD);- Opera PMS (PGD);- Housekeeping Management (PGD and Swiss Global Certificate);- Food & Beverage Development (BA4);- Delivering Added Value (BA4); - Digital Portfolio Project (BA4);- Strategies for Yield Management (BA3);- Management Projects (BA3);- Direct Entries Support (BA3 & BA4).Masterclasses:- Wedding Planning.Independent Business Project and Dissertations’ tutor (diplomas awarded in partnership with University of Derby, UK) (BA4 & MSc).Course creator and facilitator for the Ministry of Tourism of the Kingdom of Saudi Arabia Program: "Swiss Global Certificate in Hospitality and Tourism Fundamentals".SHMS Leysin Social Media Representative.Awarded the Certificate of Appreciation for actively supporting the social media team of Swiss Education Group and SHMS.

London, England, United Kingdom

Judge in the category of "Nurturing Wellbeing and Purpose Award" (awarding projects that help to foster mental and/or physical wellbeing).

& Oct 2017 - May 2018 . 8 Mos | Thessaloniki, Greece

Lecturer (Module Leader) for the MSc and BA(Hons) Programmes in “International Hospitality Management". Modules:- Hotel Revenue Management;- International Resort Management;- Managing the International Hospitality Service Experience;- Independent Scholarship.Dissertations tutor (diplomas awarded in partnership with University of Derby, UK) (MSc).Accredited Lecturer status by the University of Derby (UK).

& Oct 2016 - Dez 2016 . 3 Mos | Athens, Greece

Providing career counseling to students & placement services to cooperating hospitality & tourism companies. Planning & execution of the "Career Days Recruitment Event 2019". Lecturer for the "BA (Hons) International Hospitality & Tourism Management" Programme.Modules: - Hospitality Operations & Control Management; - Room Division Operations;- Front Office Management; - Opera PMS;- Housekeeping Management;- Work Experience with Personal Development Planning; - Career Days.

Nefeli Luxury Villas (Halkidiki, Greece)

Pre-opening of the property under Ermia Hotels & Resorts brand (renovation; operation under international luxury standards).Responsible for the Reception, Guest Relations, Housekeeping, Maintenance, & Events departments’ operations and quality.

Zero Gravity (Dubai, Uae)

Assisting the Operations Manager in the daily operation of the property, including Reception, Restaurant, Beach Bar, Night Club, & Events. Responsible for event sales.

Hotel Grand Hyatt Dubai (Dubai, Uae)

Assisting the F&B Director in managing the Banquet & Event Services Department, along with the Al Nakheel Lounge Bar, as successful profit centers, ensuring maximum guest satisfaction.

Hf Lisboa & Hf Urban (Lisbon, Portugal)

Event sales and operation manager, responsible for providing high standard Event and F&B services.

(Coimbra, Portugal)

- Creation and implementation of business-generating solutions for Hotel chains in Spain and Portugal in tourism consulting projects.- Manager in Tourism & Events projects, by creating and developing tour packages, and by planning and producing events in Spain (Ibiza, Benidorm, Salou, Lloret de Mar, Madrid & Seville), Andorra (Ski Resorts), Portugal (Coimbra, Madeira & Algarve), and France (Ski Resorts).- Inspection visits and negotiation with suppliers.- Recruitment, training and management of sales and operational teams.- Company representative in international tourism fairs.

(Lisbon, Portugal)

- Team coordinator in marketing activities and promotional events for several brands within the university target (includes several recognition awards from the brands Lipton and Nestlé);- Promotion, negotiation & logistics coordination of tour packages for Pan-Europa Travel Agency (includes Group coordinator & agency representative position in projects developed in Spain & Andorra);- Promotion, negotiation & product sales for Tagus Travel Agency (tour packages, ISICard and Languages Programs);- Inspection visits to hotels & other tourism companies in Brazil, on behalf of Top Atlântico Tour Operator.

Doctor Of Philosophy - Phd, Education Sciences, Coimbra, Portugal

Speciality in Teaching Organization, Teachers Learning, and Training.

Certificate In Food & Beverage Management, Hospitality, Ithaka, Ny, Usa

Pgd, Hotel Operations Management, Leysin, Switzerland

Includes Internship as Mont-Blanc Palace Restaurant Supervisor & Service Instructor in the SHMS Leysin campus, from August 2013 to January.

Master, Hotel Management, Madrid, Spain

Activities and Societies: Seminars: “Emotional Intelligence”, “Finance” and “New Technologies and Communication”. Includes Internship.

Master, Business Management & Administration, Speciality In Strategy & Leadership

Activities and Societies: Organizations: Culture Coordinator in ESN - International Exchange Erasmus Student Network (2006-2008). //.

Bachelor Of Business Administration (B.B.A.), Business/Managerial Economics

Activities and Societies: Organizations: Member of the Economics Student Association, Culture Department (2004-2005); Member of AIESEC.