The position of Practice Leadership Learning Partner is responsible for partnering with Melba’s Senior Practitioner, Outcome Specialists and the Chief Home, Community and Living Officer to support and build Practice Leader capability at MelbaAchievements:Support Personal Relationships and Intimacy Practice Leadership Program - included co-production and direction of two short films with lived experience facilitators, development of Practice Leader Workshop and Team Workshop. Design/development of Team Leader Reflective Practice Guide, Practice Snapshot, Scenario Activity and Learning materials. Implemented all-of org rollout

Primarily responsible for partnering with Outcomes, Practice & Quality and PeopleCulture to uplift and maintain leadership capability at Melba.The role also supports other People & Culture projects as required. Reported directly to the Chief People & Culture Officer with dotted reporting line to the General Manager Practice, Quality and Safeguards regarding Practice Leadership.Achievements:Re-designed and rolled out a new onboarding learning pathway - (including developing 3 new programs and establishing a lived experience facilitation team) - resulting in improved engagement, alignment with organisational values and person-centred practice.Supported the Complex Health Team to re-design how health learning is delivered at Melba - improving efficiencies, accessibility and alignment to compliance requirements.Designed the Melba Leadership Learning Framework Melba Management Essentials Program Design - 3 element onboarding program for new managers incorporating self-directed learning, workplace activities and mentoring.Melba Leadership Essentials Program Design - 4 module FTF format with work-based project learningDesigned and piloted team effectiveness diagnostic and engagement workshop to support leaders and teams to target development interventions. (included 'Getting the best out of your team' Toolkit and self-directed learning modules.)Coordinated interim review and Melba Guest Speaker Program for Advanced Diploma of Community Sector Management Program (partnering with VU)Designed and developed the Melba Way Feedback & Coaching Program - piloted blended delivery methods across 6 sites, designed and delivered PD day for the Practice Quality and Safeguards Team to uplift coaching/feedback skillsCo-designed draft Practice & Quality Learning Framework to support improved organisational partnering

Providing human-centred workforce development and change management consulting services to clients in the Community Services Sector Services include: Learning Needs Analysis, Co-design/Co-production, Learning Design/Development (Blended), Learning & Project Evaluation/Reporting, Competency-based training, Group Facilitation, Content design/development, Leadership Development, Workplace Assessment, Organisational Coaching, Career Development, Talent Management, Change Impact Analysis, Change Intervention Design/Delivery/EvaluationPROJECT HIGHLIGHTSSupport Work Learning Design/Delivery - Designed a 5 hour 'Support Essentials' Pilot Learning Program for a Supported Independent Living (SIL) Provider to enable the effective deployment of administration staff into frontline roles to address workforce shortages resulting from the pandemic. Facilitated and evaluated pilot sessions.Support Coordination Workforce Development Project - Engaged to review and advise on current talent attraction strategy and recruitment processes for a Support Coordination NDIS Provider. Engaged to develop a capability framework for the SC Team to guide learning and development strategy to support talent retention and capability uplift. Designed and developed a 6 module blended Support Coordination Essentials Learning Program (video elements, self-directed action learning workbook, guided 1:1 mentoring sessions)Future Ways of Working - Engaged by a disability services provider to design a leader-led change communication program to enable staff to transition to a Future Ways of Working/Hybrid Model.Acting Learning Development Manager Melba Support Services (2 months) - included BAU work and conducting an assessment and developing an L&D Strategy, implementation plan and new processes and procedures

Workplace Mentoring Advisor for the HATSEEP Project. Engaged to support the capability uplift of emerging and existing community sector leaders across aged care, disability and mental health. This is part of a workplace learning pilot for the Advanced Diploma of Community Sector Management.Designed and facilitated mentoring PD and reflective practice sessions for the team.https://www.widi.org.au/higher-apprenticeships-traineeships-extension-project

Collaborated with the Authorised Program Officer to map change impact, conduct stakeholder empathy mapping and design a 3-stage NDIS Transition Learning Program to support changes to reportable incidents, restrictive practices and behaviour support. Resulted in practice uplift in RP identification and ARP/URP reportingCollaborated with the National Complaints Manager to conduct a LNA and design a 4-week action learning program to improve working with families and complaint handling. Co-produced a documentation practice learning journey with LWB Quality & Practice consisting of a video series, coaching tools, reflective and skills practice sessions - resulting in positive pilot feedback and improved quality/quantity of documentation.Facilitated weekly action learning program with House Supervisors in the South-East region to support uplift in workplace coaching, delegation and motivation.Co-designed recruitment masterclass with Talent & Attraction team to help Operations Managers understand their role and DSEAV requirementsEngaged to conduct post-project implementation review interviews and write report recommendations.Engaged by P&C to review the Professional Development and Supervision Program, scope and conduct a qualitative research project and make recommendations to improve the effectiveness of the Program.

Interpret NDIS plans and support requests in line with NDIS rules and operational guidelinesCoordinate funded and mainstream supports for NDIS participantsLiaise with support teams (including allied health professionals, NDIA and mainstream organisations) to help participants achieve their goalsCreate support coordination service agreementsBuild participant support coordination capacity.Write funding recommendations for plan reviews

Newly created role. Reported initially to the Executive General Manager Knoxbrooke Enterprises and then to the Manager - Supported Employment Services - 1 Direct report (TSO)• Coordinated productivity based (supported wage system) assessments - including liaising with external assessment contractors and internal operations teams.• Retained oversight over remuneration for the supported workforce (approximately 120 staff across two sites) - liaising with Operations Managers and the Executive General Manager to coordinate sign-offs for wage agreements and award level increases and liaising with payroll to effect changes to pay rates.• Conducted development discussions with supported employees. Oversaw development plans and delivery of support programs• In collaboration with Operations Managers oversaw all assessment criteria and related documentation for supported employee work tasks.• Oversaw partnership with Box Hill Institute and coordinated supported employee engagement with vocational training initiatives (Cert II Work Education - Process Manufacturing, Cert II Work Education - Horticulture, Cert II Production Nursery and Cert III Horticulture)• Coordinated external training including conducting L&N assessments to determine support needs• Delivered 1:1 counselling/case management supports to build capability in areas such as emotional regulation and social skills. Engaged support networks where appropriate to help address behavioural issues or welfare concerns.• Developed learning resources to support the training and support services function - including designing a 12 week remote-learning program 'Knoxbrooke and Me' tailored to supported employees during the COVID-19 period• Managed set up of support programs within Supportability and signed-off on support delivery to trigger NDIS invoicing• Developed a practice framework and process maps for the delivery of training and support services and maintained a practice library to inform service delivery

Reported to the Executive General Manager. Worked with the General Manager, Operations and Disability Services Teams to scope and implement a new Training and Support Function within Knoxbrooke Enterprises to help supported employees realise their full potential at work. This included designing a practice framework, process documentation and toolkits to support work profiling, workplace assessment, development planning and 1:1 support delivery. Provided advice to inform the repositioning and rebranding of roles within the newly created Supported Employment Services team (previously Disability Services). Stepped in to manage some of the portfolio of the Disability Services Manager until the Manager - Supported Employment Services was appointed including oversight of supported employee wage assessments and vocational education placements.

Maternity leave position - Plan, implement and coordinate the PTA Program under the broad direction of the Director (Medical Student Programs) within the Eastern Health Clinical School. The Patient Teaching Associate (PTA) program is an innovative education model designed to assist the development of patient-centred clinical skills in students. It provides third year medical students with opportunities to be exposed to, and to learn from, volunteer patients living with chronic conditions - ensuring the integration of the “patient voice” in clinical education as part of a multi-source feedback approach. Research has demonstrated a clear link between strong patient-centred clinical skills and positive health outcomes. Initiated innovations to improve staging and structure of program and the integration with the broader patient-centred care curriculum.

Projects have included:Leadership development coaching across private sector and government 360 feedback & development discussions with senior leaders as part of a national 360 degree feedback project with a large organisation in the energy sector.Executive Development Centre Assessor - large scale leadership development initiatives for senior leaders at EO level within the government sector.Onsite senior career transition consultant/OD specialist for a major financial services company undergoing large scale organisational change and Agile transformation. Contracted to provide pre-change support to line managers and redeployment and outplacement support to impacted employees.Outplacement career and job search support

Supported the roll-out of the NDIS through participant (end to end) and community sector engagement. Access, Pre-planning, Planning, Implementation, Support Coordination and Reviews. Facilitated functional capacity assessments and discussions to identify participant goals and support needs. Built NDIS plans. Liaised with a wide range of external stakeholders to coordinate evidence and support plan implementation.

Facilitated co-produced learning programmes aimed at developing the mindsets and skills required to live a mentally healthy and meaningful life. Programs are built around a strengths based model of Recovery and include: Food & Mood, Assertiveness Skills, Understanding Anger, Understanding Self Harm, Understanding and Planning for the NDIS. Programs have also included a broad range of participants and carers - some with complex mental health needs. Facilitated a coproduction with staff to explore the nature of groups and courses offered in the context of transitioning to the NDIS. Produced learning content to support course outcomes including designing and developing a 3 week learning program for mental health consumers and carers to prepare for and understand the NDIS. Delivered inaugural roll-out of the program including training other site facilitators and mental health workers.

Learning/Communication Content Design/Development | Program Facilitation | Organisational Coaching | Feedback & Assessment | Project ManagementProject highlights:• NDIS Psycho-social disability project | Mind Australia – Drew on co-production approach to design 9 week pilot program • ‘Working for Everyone’ project | Brotherhood of St Laurence - In response to research findings, designed and developed content to create an interactive online reporting tool and suite of online resources to support mature-age job seekers and job active staff. https://www.workingforeveryone.com.au/

Role Scope: Reporting to the CEO, responsible for driving organisational culture through the effective recruitment, induction and coordination of paid and volunteer staff. Provided leadership coaching to senior managers and counselling/meditation services to staff. Responsible for assisting the CEO with IR matters, training and development and other projects as required including reward and recognition programs, communications and occupational health and safety. (50 staff | 350+ volunteers | 7 sites - Animal Aid Coldstream, Gippsland, East Gippsland and 4 Op Shops) - Direct reports: 1 paid staff | 9 volunteer staff

Overview - The Talent Management Practice consists of a team of organisational psychologists, career advisers and coaches and consults to organisations nationally in the effective attraction, retention, development and transitioning of staffRole scope:Reporting to the Operations Manager, responsible for managing a caseload of coaching and outplacement clients, mentoring new coaches, facilitating group workshops in-house and onsite and supporting graduate recruitment, 360 feedback and other Talent Management Projects as required. Coaching focus includes leadership, employee development, career direction, work/life balance and job search success.

Overview: Plum Financial Services is an Australia Corporate Superannuation Administrator employing over 160 staff encompassing customer service centres, insurance and benefit processing teams, account representatives and other corporate functions.Role scope: Reported to the Operations Manager, contracted to conduct a strategic needs analysis of the Operations business and set up a comprehensive Learning and Development Function to manage the learning needs of new and existing staff. Managed project/process change training and communications. Designed, developed and facilitated technical & behavioural training - instructor led, blended. (Direct reports: 2 staff)

Overview: Sarina Russo is a private national Job Network and Recruitment Firm providing employment services under government contract based on Centrelink referral.Role scope: Reported to the Operations Manager, responsible for meeting KPI's relating to placement of job seekers referred from Centrelink through job search training, case management/coaching and effective referral to specialist third parties. Developed job search training programs, tools and resources.

Project-managed the implementation of FSR (Financial Services Reform) into the business including auditing for compliance and overseeing change management aspects of the project.

Overview: Mercer Wealth Education and Communications managed all of the employee education programs and communications associated with corporate superannuation funds under administration, including communications at point of outsourcing associated with large-scale change management projects.Role scope: Reported to the Director. Joined in 2000 as a Communications Consultant, promoted to a full-time Education Consultant after 12 months and then again into a newly created role of Education Development Consultant/Associate to champion best-practice into the business. As Communications Consultant, wrote copy for superannuation member booklets, annual reports and print and web-based education. Consulted to cilents regarding communication strategy and brand development. Received ASFA Communication Merit Award for Mercer Super Trust rebrand.As Education Development Consultant maintained oversight over the content strategy behind the instructor led and online education including designing learning series and associated modules. As Education Consultant, partnered with HR Managers from major corporates throughout Australia (Woodside Petroleum, Santos, Pacific Brands etc) to manage all communications/education associated with super outsourcing projects and ongoing services. Oversaw 20 corporate accounts and delivered 250/300 employee seminars a year from shop floor to senior executive. Contributed to the success of tenders where education was a critical factor (worth in excess of $2m in revenue) through tender development and presenting with the senior management team at client meetings

• Financial Writer (AXA) – 2 mths – Technical writing for annual reports, retail and wholesale reporting and investor newsletters• Project Coordination (Anti-Cancer Council) – 4 mths – Designed and wrote work procedure manuals. Project coordination for the 5th World Congress of Psycho-Oncology and to support patient services trainers• Project Coordinator (Cisco Systems | Trowbridge Consulting) • Project Coordinator (Goldman Sachs IPO Communications - London) – 4 months – event management and project coordination

Overview: DollarPlan Financial Group is a national boutique financial planning practice, which hold's it's own licence and operates out of Melbourne, Sydney and Canberra. Role Scope: Reported to the Director. Joined the business in 1998 to assist in running the non-financial planning aspects of the business including coordination of business operations and HR activities. Also assisted in para-planning an running the client review service for the business.

Clients included: Maroondah City Council, Australian Ballet, Opera Australia, Festival in the FoothillsRole scope: Australian Ballet & Opera Australia (Sydney) - contracted to design a training program to induct new box office staff for up and coming ballet and opera season - focusing on system training (PASS2)Maroondah City Council/Festival in the Foothills - Designed the entertainment program for the youth festival precinct and project-managed delivery. Program included coordinating an art exhibition, skating competition, main stage, market stalls, movie hub and interactive precinct (including sponsorship, publicity, logistics and entertainment). Volunteer CoordinationCentre Administrator - Wyreena Community Arts Centre - Oversaw all the administration, coordination and marketing associated with the gallery/exhibition space, short course program, event series/Open Day. Volunteer Board Liaison.

Direct reports: 8 staff• Team Management: Recruited, managed and trained a box office team of 8 staff incuding managing associated wages & telemarketing budgets and coordinating employment paperwork.• Onboarding | Training | Volunteer Coordination: Designed and delivered induction and onboarding training, coordinated volunteer staff helping out with mail outs and other administrative duties.Selected for a secondment in the Publicity Department which involved contracting artists for four major operatic productions