I have worked as a client representative for refineries including Phillips66 Billings Refinery, Phillips66 Bayway Refinery, Shell Puget Sound Refinery and PAR U.S. Oil in Tacoma. I have managed turnaround and capital project costs ranging from $1.5MM to $150MM. As every project is different I have been a key player for budgeting, contractor cost tracking (timesheets or standardized cost reports) and project cost tracking. - Develop & execute project controls tools for Capital Project & Turnaround applications. Executions have focused on reducing manual data entry and Access/ Excel/ SAP data integration.- Maintaining work lists for upcoming Turnarounds, tracking progress leading up to outage- Working with contractors to find reasonable project baselines and updating current estimates. - Developing and maintaining cost progress and budgetary tracking for Planning team and Management

Responsibilities- Responsible for consumer data research with the Strategy team for new and existing business pitches- Managed the agency marketing campaigns which included drafting and managing press releases, social network strategy, maintaining brand consistency, managed marketing calendar and advertising schedules- Developed and organized client presentations for the Account Services team- Closely supported busy executive team of 6 with client needs, travel coordination, executive calendars and expense reportingResults- Led the agency re-brand and implementation which included the development of various internal and external documents and presentations- Developed a new agency marketing plan which included a 5 year forecast and integrated the various department and sales avenues of the business

Responsibilities- Management of customer contracts and liaison between customers and corporate billing department- Provided sales support to a 6 person Sales team and the Vice President of Sales & Business Development- Maintained and managed marketing website copy for upcoming events, webinars, blog comments, and contact informationResults- Supported sales, marketing, training, office manager, and finance executives with various special projects and reports- Took ownership of processes and front-end administration of Dynamics CRM system for sales team and marketing functionality- Managed core sales & marketing metrics, information tools and processes, CRM lead generation interface and corporate marketing communication

Responsibilities- Acted as both sales & account manager for territory of 350+ accounts.- Responsible for fostering relationships with C-level contacts - Managed data queries and reporting structures for Membership Team and responsible for maintaining high level data in database, SQL (via Crystal Reports), and Excel. Results- Upheld relationships with Clients and Suppliers to ensure that needs and expectations were met and maintained 100% of sales quota through the rough economic climate- Developed & designed sales reporting strategies, department campaigns and sales strategies for Sales Team- Trained team members on procedures for increasing productivity, functions of Microsoft Excel, Word, Access and PowerPoint, best practices of CRM tools, and new web-based technologies

Responsibilities- Assisted owner with general business activities, shopping trips, and style recommendations for clients. - Owed the tasks of creating Personal Style guides for clients and shopping plans which included maps for accompanied shopping trips based on the individuals goals and needs. Results- Implemented customer feedback surveys and past customer follow-up procedures. - Provided research analysis of CRM database options and presented company recommendations. - Conducted a marketing plan “makeover”.