Vicky Parker Email & Phone Number

United States

Arlington, Texas

Virus and Malware removal. Troubleshooting/root cause analysis. Detection, Resolution and verification. Educate customers regarding utilizing efficient security protection.

Grapevine, Texas

Managed Customer relationships for assigned accounts. Proactively tracked shipmentsfrom pickup until it reached final destination. Provided shipment status and notifiedcustomers of any delays regarding shipments.Standard Operating Procedures were followed for each account serviced and to thecustomers satisfaction.Coordinated with agents, brokers and domestic vendors to ensure timely shipments.Addressed customer concerns, troubleshoot and provide feedback on any service failures,Obtained costs and Proof of Deliveries for each shipment to submit to billing.Provided back up support to our Hewlett Packard team as needed.Entered shipment status and updates into AS400

Irving, Texas

Assisted our Operations Department in quoting and routing domestic cargo freight. Tracked shipments to their final destination and worked closely with Brokers, agents and carriers to assure customers timely arrival of their freight. Also assisted our full truckload specialist to find drivers to move full truckloads of freight from point A to point B for the best negotiated price. Set up new vendors, and followed up with freight carriers until freight has been unloaded and delivered to customer. Fast paced, team environment.

Irving, Texas

· Entered applicants information into Em pact and updated as needed· Searched through numerous career websites for resumes and matched to current joborders· Communicated Daily with clients for new job orders and followed up on employees progresswhile on the job.· Distributed paychecks weekly to clients and assisted with payroll.· Followed up on sales leads, completed expense reports as needed.· Supervised employees while working at Dallas Cowboy Stadium events· Met employees at place of employment their first day of work· Assisted sales team and branch manager as needed to meet sales goals and quotas on aweekly basis.

Coppell. Tx

· Worked in a team environment in our Operations Dept. answering phone calls from brokers, agents and customers. · Tracked movement of incoming and outgoing cargo and freight shipments in airline, trucking terminals, and shipping docks. Assisted customers as needed, assisted agents or brokers to arrange pickup of freight and cargo for delivery to loading platform. · Worked closely with our routers to confirm shipment was efficiently dispatched and moving to arrive on time at final destination. Notified our agents of the arrival of freight and arranged for delivery. · Utilized tools such as OAG and ACI guide to ensure time and cost efficient dispatch and routing. · Contacted agents/airlines in order to resolve problems with delays in shipments.. · Entered shipping information in APEX until POD was received. · Worked with service issue team, and costing team as needed.

Dallas/Fort Worth Area

· Independently managed a 400 unit storage facility and lived on site. Met with prospective customers to show storage facilities, explain terms of contract and provide any information they needed. · Direct collection of monthly rental fees, insurance, and made bank deposits daily. Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. · Planned, scheduled, and coordinated general maintenance, or any repairs or storage units. · Maintained records of rental or usage activity, maintenance and operating costs, or property availability. Assisted in quarterly auctions on delinquent storage units. · Marketed vacant space to prospective customers by advertising, cold calls, or other methods. · Marketing surveys

Dallas/Fort Worth Area

· Supported ten relationship managers with typing correspondence and memos, running reports, maintaining database and helping customers with questions over the phone. · Answered customers' questions, and explained available services such as deposit accounts, bonds, and securities. · Compiled information about new accounts, entered account information into computers, and filed related forms or other documents. · Referred customers to appropriate relationship manager to meet their financial needs. · Backed up Receptionist on switchboard for lunches, breaks and vacation.

Paralegal Studies

Paralegal

Diploma, Academic

Activities and Societies: Fellowship of Christian Athletes, Drill Team, Student Council, Varsity Girls ChoirAcademic, choir, pep squad