• Represent AMPM in a manner that reflects positively on the image and reputation of the company.• Install, Moves, Adds, Changes (IMAC) procedure and network fault management, • Verify that the site environment meets the requirements prior to installation or rollout• Install customer systems according to the installation plan; certify that the installation or setup of the product meets the customer's requirements • Break fix service of a wide variety of POS equipment, as well as ATM’s, PC’s, printers, retail laptops, pharmacy dispensers, meat wrappers, CISCO routers as well as a variety of other electronic peripheral• Perform required modular swaps and unit replacements or perform preventative maintenance services • Responsible for providing installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction • Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment • Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level.• Provide continuity of customer operations and high levels of customer satisfaction • Perform service verification and customer satisfaction surveys relating to the situation

• Provided telephone and face to face support to customers.• Identified hardware and software needed to provide solution to problems.• Designed, installed, maintained and supported computer systems.• Install and Configure Microsoft Operating System 2000, 2003, 2008, XP, Vista, 7 and 8.• Ensure that all computers are secured effectively by installing and updating antivirus software• Analyze network problems and manage preventative maintenance procedures• Explain the role of network applications and equipment to the end users• Provided technical support by identifying, investigating and resolving technical problems.• Installed, configured and maintained computers, printers and scanners.• Break/fix experience in desktops, printers and laptops and related hardware, software and peripherals.• Data recovery using different kind of tools and Planned routine repairs and/or system upgrades• Use of Active Directory for adding/deleting workstations on the network, resetting domain account passwords• Documented and maintained supply of all required inventory.• Connected users to network and provided initial training in facilities.• Ensured functionality of desktop systems throughout departments by regular checks and maintenance• Design, install, terminate and test network cabling such as unshielded twisted-pair copper• Determining and recommending products and services which best fit the customers' needs; handled escalated calls, complaints, questions and queries.

• Drive to and from customer locations for installation and repair.• Determine users’ technical needs and provide them with appropriate solutions• Installation of CCTV with NVR and DVR system.• Design, configure and install new network equipment• Made sure users can use the equipment by providing instruction and training.• Installation of server based network and implement load balancing for various devices. • RF planning, high quality installation and worked at heights• Establishes networks by running, pulling, terminating and splicing cables.• Setup cabling, networks and maintenance of data backup systems.• Internetworking of computer and worked in confined space.• Traced and located telecom links by climbing ladder and poles• Installation of switches, routers, modems, patch panels, wireless APs.• Termination of Cat5 and Cat6 cables, patch panels and patch cords across the locations.

• Repairs and upgrades of computer hardware and software.• Install hardware, software and device drivers on standalone computers• Install and configure computer networks including LAN and WAN• Manage network configurations to ensure that all computers on a network can communicate effectively• Done assembling and soldering of CPU, circuit boards, wiring & power supply.• Installed cables necessary for computer operating systems and networks.• Responsible for completing an inventory of all computer equipment and other devices• Set up, configure and maintain local area networks, configure and manage AD, DHCP• Replace defective components and wiring using a variety of hand tools.• Troubleshoot software issues from virus and spyware.• Implement effective customer satisfaction strategies

• Installation of new FETEX exchange• Did cabling and termination in the whole exchange• Installation work including the removal of the electro mechanical switch system FETEX• Gained knowledge of SDH and PDH technologies. Repaired MDF section • Tested home phones to help solve customer complaints of phone service