Varun Ramadoss Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Reimagining an agile way of working for the Analytics team of a Pharma giant: [Team Size: 5]- Identified opportunities for core process improvements across the spheres of Recruitment, Onboarding & Training, Operational Efficiency and Persistency of Knowledge​- Mapped out their existing recruitment process, and developed a recruitment handbook that augments their existing process flow, guaranteeing employees of good fit for the cross-functional team.​- Reduced the onboarding time of new FTEs from 2.5 months to less than 4 weeks by designing customizable training plans for each team and role by breaking down the team’s needs down to a fundamental level​- Performed a benchmarking exercise to identify process gaps based on industry standards, and instituted process improvements that ensure on-time and uniform delivery across all the teams​- Created an Operational Excellence Dashboard to inform Team Owners of key operational KPIs to better facilitate planning and Risk Management​- Helped drive the adoption of JIRA across the teams for better project management and transparency of work through training and coaching sessions for analysts and director level partners.​- Helped create an operating model that allows for the rotation of team members for a lean model of working while not compromising on delivery quality​- Created detailed policy, process and SOP documentation for each of the individual workstreams in compliance with L1 – L3 standard documentation convention

Austin, Texas, United States

Designed the Syllabus and executed the same for an entire Semester of sessions for college students as part of the Christ University x Mu Sigma BBA Decision Sciences Apprenticeship Program: [Team size: 3]- Created a semester worth of content and handled sessions and evaluations- Guided a class of 54 students for an entire semester- The sessions and content were very well received by both the students and the professors in the collegeRelationship Management and Business Develpment:- Worked onsite during this period and supported a number of clients across the Pharma, BFSI and retail space- Managed relationships with VP-level clients- Coached a number of new-hires from MSc/ MBA backgrounds in their on-site role- Set up and ran a learning/ training initiative at our Austin office

Bangalore, India

Areas of Focus:- Pharmacy Retail Ops- BFSISupported the Centralized Analytics team of a Major Pharmacy chain to support various org initiative that targeted patient adherence, supply chain optimization, process streamlining [Team Size:12]- Created an interactive user interface to help identify patients who are at risk of becoming non-adherent to taking medication, and targeting them for interventions- Supported the team to reduce liabilities and risks in the context of Consent & Preference Management, as well as third-party liabilities due to injuries/ events at the pharmacyStreamlining the Call Center Ops of a Major Pharmacy Chain:- Performed a process mapping exercise of the patient’s entire phone call journey with the pharmacy agent when they call the pharmacy​- Identified the bottlenecks in the process, and re-designed the SOP for the agent to better address the patient’s needs​- Devised a training plan and caller script to adopt the new process flow​- Conducted a series of coaching sessions for change management with the agents and their managers to educate them on the new call center process and reduce resistance from the tenured agents​- Improved call resolution rates by ~30% and reduced the call transfer rates by ~20%Designed and set up the analytics team for a major Banking Institution to drive better Data Governance & Data Management: [Team size: 112]- Set up the training plan and curated content to train Data Stewards in the client organization- Helped the team design and implement their data governance policy to be used org-wide. This includes the creation of policies, standards and the identification of Critical elements in the process​- Identified Data Gaps and addressed the same as a function of Issue Management & Remediation- Automated the process workflow using SharePoint Automate, ensuring better accountability and fewer email touchpoints- Developed dashboards to better visualize potential gaps and gains across all the processes

Bangalore, India

Bengaluru, Karnataka, India

Areas of Focus:- CPG- Retail- TechSupported the tool design and planning for the SBP of a major F&B industry- Leveraged Tableau & R to design and implement the tool for consumption by the company's FPnA group- Key activities involve stitching together several data sources both internal, and 3rd party and deliver insights through Executive Summaries, and drill-down views tailored for various business groups- The work was well received and internalized by the teamPerformed Promotion Campaign management analysis of various SKUs of the same F&B industry to help with better shelf-space optimization and product mix selection- Key activities include identifying sales trends for the various products, establishing customer inclinations for certain product categories, and identifying potential promotion opportunities for the companySupported the revenue planning for a major search engine through volume forecasting of search volume across US and ex-US markets- Key activities include Factor Analysis to identify critical data elements, and creating a dashboard view to measure and compare the monthly targets to actuals, and also predicting the volume of searches for the remaining months in the fiscal yearSupported the revenue generation of the same Search engine through the use of Native Advertising:- Key activities include the measurement and forecasting of KPIs (clicks, impressions, conversions, primarily), identification of key placements of the ads, and performed studies to measure customer perception/ satisfaction and suggest ads accordingly

Coimbatore, Tamil Nadu

Active participant in the college's Board of Studies for the Department of English- Supported Syllabus Design and content creation- Speaker at guest lectures for the incoming batches