Customer Success Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Vasanth Kumar Email & Phone Number
Customer Success Manager
at
Epiq
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager
Location
Bangalore Urban, Karnataka, India
Company size
Who is Vasanth Kumar? Overview
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Quick answer
Vasanth Kumar is listed as Customer Success Manager at Epiq, a company with 4813 employees, based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Vasanth Kumar.
Vasanth Kumar previously worked as Senior product owner at Epiq and Project Manager at Epiq.
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Epiq
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Profile bio
About Vasanth Kumar
Project management and Product management. Manage both Internal and external Stakeholder expectations. Key contributor to the overall success of highly critical clients and accounts. Ensuring high levels of customer satisfaction and delivery. Key focus areas:Stakeholder managementProduct ManagementProject managementCustomer Service Team Management
Listed skills include Project Management, Team Management, Global Client Management, Data Analysis, and 8 others.
Current workplace
Vasanth Kumar's current company
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Epiq
8 roles
Vasanth Kumar work experience
A career timeline built from the work history available for this profile.
Senior Product Owner
As a Senior Product Owner for EPIQ Discovery (Ediscovery SaaS platform) delivered solutions that are highly sought by our customers. Member of the Agile product development team, managing the product feature backlog according to the product roadmap. Laison between business and product development (R&D). Managing stakeholder expectations. Participate in.
Jun 2022 - Oct 2024
Project Manager
Manage end to end Ediscovery projects. Working with structured and unstructured data sets. Led a team of associate project managers through the project delivery lifecycle for multiple portfolios of medium and large Ediscovery matters. Partnered with sales for all pre sales, kickoff and service transition. Team Management, SLA and KPI adherence, conduct.
Mar 2021 - May 2022
Manager Customer Support Engineering
Manage Pega on-primise and cloud application support teams. Team management, schedule 24/7 support, ensure on-call coverage, major incident bridge coverage. Conduct weekly team reviews with the board.Team performance management and reporting. SLA reporting and management. CSAT and NPS analysis. Connect with customers on CSAT feedback. Remediation planning.
Jan 2020 - May 2020
Operations Manager
Manage the operations of India client services team delivering project management and project support services for Ediscovery clients. Drive cross functional initiatives to strengthen the team capability. Hands-on with Ediscovery platforms like Relativity and Viewpoint. Team management, KPI and SLA review and management, conduct 1on1 with team members..
Jun 2018 - Dec 2019
Account Delivery Manager
Micro Focus (Previously Stratify --> Autonomy --> Hewlett Packard Enterprise)
Drive customer success and Account Delivery Management for a portfolio of Ediscovery and Archiving solutions. Hands on with Ediscovery platforms like Stratify, AED (Autonomy Ediscovery) and HPED. Manage team members as part of the matrix organisation. Resource management across teams like media intake, processing, hosting and technical services.
Aug 2009 - Mar 2018
Applications Analyst
Software Implementation and Application Support for Sunquest Laboratory product.
Jul 2007 - Jul 2009
Customer Service Executive
C-Cubed Solutions
Customer Support Services, Operational Quality Analysis and Application Support team Management
Mar 2002 - Apr 2005
Team & coworkers
Colleagues at Epiq
Other employees you can reach at epiqglobal.com. View company contacts for 4813 employees →
LW
Lori Winter
Colleague at Epiq
Richmond, Kentucky, United States, United States
View →
SV
Senthil Vikram
Colleague at Epiq
Hyderabad, Telangana, India, India
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SS
Sagi Sam
Colleague at Epiq
New York City Metropolitan Area, United States
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JG
James Gillis
Colleague at Epiq
New York, New York, United States, United States
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AW
Ariana Williams
Colleague at Epiq
Los Angeles, California, United States, United States
View →
FB
Francesca B.
Colleague at Epiq
Greater Phoenix Area, United States
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MR
Mario Reina
Colleague at Epiq
Dallas, Texas, United States, United States
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KK
Kshitij Karnik
Colleague at Epiq
Hyderabad, Telangana, India, India
View →
MG
Megan Gresgott
Colleague at Epiq
Charlotte, North Carolina, United States, United States
View →
NY
Nancy Yang
Colleague at Epiq
Greater Phoenix Area, United States
View →
Lori Winter
Colleague at Epiq
Richmond, Kentucky, United States, United States
View →
SV
Senthil Vikram
Colleague at Epiq
Hyderabad, Telangana, India, India
View →
SS
Sagi Sam
Colleague at Epiq
New York City Metropolitan Area, United States
View →
JG
James Gillis
Colleague at Epiq
New York, New York, United States, United States
View →
AW
Ariana Williams
Colleague at Epiq
Los Angeles, California, United States, United States
View →
FB
Francesca B.
Colleague at Epiq
Greater Phoenix Area, United States
View →
MR
Mario Reina
Colleague at Epiq
Dallas, Texas, United States, United States
View →
KK
Kshitij Karnik
Colleague at Epiq
Hyderabad, Telangana, India, India
View →
MG
Megan Gresgott
Colleague at Epiq
Charlotte, North Carolina, United States, United States
View →
NY
Nancy Yang
Colleague at Epiq
Greater Phoenix Area, United States
View →
FAQ
Frequently asked questions about Vasanth Kumar
Quick answers generated from the profile data available on this page.
What company does Vasanth Kumar work for?
Vasanth Kumar works for Epiq.
What is Vasanth Kumar's role at Epiq?
Vasanth Kumar is listed as Customer Success Manager at Epiq.
Where is Vasanth Kumar based?
Vasanth Kumar is based in Bangalore Urban, Karnataka, India while working with Epiq.
What companies has Vasanth Kumar worked for?
Vasanth Kumar has worked for Epiq, Pegasystems, Conduent Legal And Compliance Solutions, Micro Focus (Previously Stratify --> Autonomy --> Hewlett Packard Enterprise), and Sunquest Information Systems.
Who are Vasanth Kumar's colleagues at Epiq?
Vasanth Kumar's colleagues at Epiq include Lori Winter, Senthil Vikram, Sagi Sam, James Gillis, and Ariana Williams.
How can I contact Vasanth Kumar?
You can use AeroLeads to view verified contact signals for Vasanth Kumar at Epiq, including work email, phone, and LinkedIn data when available.
What skills is Vasanth Kumar known for?
Vasanth Kumar is listed with skills including Project Management, Team Management, Global Client Management, Data Analysis, Data Processing, Account Management, Customer Service, and Service Delivery Management.
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