Vasos Christou Email & Phone Number

As the Head of Client Success for the Mid-Market Fintech sector at VOISO, I lead a talented team dedicated to driving exceptional results and seamless communication solutions for our clients. With my background in Client Success, I’m passionate about building strong, strategic relationships that help fintech companies thrive in an ever-changing market. My focus is on optimising our services, enabling our clients to harness the full potential of our Solutions, and empowering my team to deliver top-tier support and insights that foster sustained growth and success within our portfolios.

As a Client Success Manager at VOISO, I am responsible for driving customer satisfaction, retention, and growth. The role involves building strong relationships with clients, understanding their business needs, and ensuring they maximise the value of the services we provide. I am expecred to proactively identify opportunities for improvement, provide tailored solutions, and act as a trusted advisor to help our clients achieve their goals. By collaborating with cross-functional teams, I ensure seamless delivery of services and foster long-term partnerships that contribute to the overall success of the company.

NAGA is a FinTech company that Specializes in the Field as it is the Leading Social Media Trading Platform, this means that it combines the Social Media Aspect of Social Media Platforms (for example Facebook) and the Ability to Trade Real Stocks, ETFs, CFDs, Indices, Commodities, Futures and in some Countries even Crypto Currencies As Product Support Officer we were the 2nd or 3rd Line of Escalation (depending on the issue faced) for Internal Teams escalating issues that arose with any of our inhouse Developed Platforms or Apps -this could be our Naga Trader on Web or App Versions our inhouse CRM System our Integration with the MT4 / MT5 Platforms and Payment providers. We are needed to have extensive knowledge of all NAGA Products, in terms of technical specifications, user experience and expected behavior so that we could assist successfully and in a timely manner -when you are dealing with money cases need to be resolved as soon as possible.We were tasked with the responsibility of documenting product capabilities, write internal and external release notes and create training materials on how to use NAGA Trading Platforms, Products and Admin Systems as Education on our Services provided was paramount.

Paphos, Paphos District, Cyprus

The Company is working with a vast Portfolio of Customers within the Online Industry, the position consisted of but not Limited to : Managing a Team (at some point) of up to 70 Individual Freelancers that where working all over the world, setting Up their working hours and listening to them to help with any issues that they might have faced -work or personal.Other Daily Tasks would include HR Related actions for example Interviews for new Candidates, Trainings for the successful Candidates who will be providing services for our Clients, managing -scheduling, analyzing and evaluating each Freelancers performance and providing Feedback to them in order to work more effectively.

Limassol, Limassol (Lemesos), Cyprus

Telecommunication provider (shipping Industry) in the Support Department dealing with daily tasks that involve supporting Vessels, Customers on Satellite communication issues dailymaintenance of our Customers Linux based Servers with Virtual VMs of either Windows Server 2008R2 -Windows Server 2016 and setup of Watchguard Firewalls per our Customers request. Invoicing and stock management using ERP Software