Asset Management Consultant
Current• Responsible for the receiving, storage, inventory, distribution, and decommissioning of 10,000+ FRBNY assets including Hewlett Packard and Apple laptops, desktops, workstations, cellphones, iPads and an array of other computer peripherals across Windows and IOS platforms.• Manage stockroom team and train new team members in proper Bank asset handling and customer relation protocols.• Participate in weekly Asset Management meetings for the purpose of relaying the current “state of affairs” and incorporating new ideas and procedures that lead to a more productive and efficient work environment.• Daily use of Microsoft Office Suite applications (Edge, Word, Excel, Outlook, Teams, and PowerPoint).• Daily contact, via Teams or Outlook, with Management and Business Area Liaisons (BALs) from various business areas including OBO (Oversight and Business Operations), LEU (Law Enforcement Unit), Corporate Group, Executive Office, Markets, Supervision, Risk, TG (Technology Group), RSG (Research & Statistics Group) and Legal for special requests and projects.• Proficient use of Remedy trouble ticketing platform (currently retired from use at the FRBNY).• Proficient use of ServiceNow trouble ticketing and inventory tracking platform including the following tasks:• Creation of new configuration items (Bank assets).• Update the status of bank assets throughout their lifecycle (on-order, in-stock, reserved-for, assigned-to, pending-disposal, and disposed/retired).• Creation and resolving of incident tasks and tickets.• Creation and resolving of request tasks and tickets for both computer and mobile categories.• Equipment procurement (computer and mobile).• Deployment scheduling.• Configuration of software.• Equipment deployment.• Replaced equipment returns.• Updating of Bank asset (configuration item) records.• Cancellation of invalid/incorrect incidents and requests based upon current Bank policy and procedures.***NOT ENOUGH SPACE TO LIST ADDITIONAL TASKS***
