Vance Collins Email & Phone Number

New York, New York, United States

• Responsible for the receiving, storage, inventory, distribution, and decommissioning of 10,000+ FRBNY assets including Hewlett Packard and Apple laptops, desktops, workstations, cellphones, iPads and an array of other.
• Manage stockroom team and train new team members in proper Bank asset handling and customer relation protocols.
• Participate in weekly Asset Management meetings for the purpose of relaying the current “state of affairs” and incorporating new ideas and procedures that lead to a more productive and efficient work environment.
• Daily use of Microsoft Office Suite applications (Edge, Word, Excel, Outlook, Teams, and PowerPoint).
• Daily contact, via Teams or Outlook, with Management and Business Area Liaisons (BALs) from various business areas including OBO (Oversight and Business Operations), LEU (Law Enforcement Unit), Corporate Group.
• Proficient use of Remedy trouble ticketing platform (currently retired from use at the FRBNY).

Staten Island, New York

-IRS certified AFSP (Annual Filing Season Program) Record of Completion Holder-Authorized New York State Tax Preparer -Preparation of Personal Federal and All State Income Tax Returns-Authorized E-File Provider-IRS ITIN Certified Acceptance Agent-Convenient Pick-up and Drop-off Available-Honest and affordable alternative to costly tax preparation.

1407 Broadway, New York, NY 10018

-Report directly to CEO-Designated acting internal IT support and help desk-Acting liaison for all internal and external computing needs-Install and configured all desktop workstations, laptops, network printers, routers, and switches-Troubleshoot and resolve all computer hardware, software, wired/wireless internet, network printer, and email.

1407 Broadway, New York, NY 10018

• Managed a staff of 5, training and directing various departmental operations; ensuring efficient and productive workflow; establishing priorities and setting deadlines for Petite, Junior, Junior-Plus, and Women tops.
• Designated acting internal IT support and help desk. Installed and configured all desktop workstations and network printers. Acting liaison for all internal and external computing needs.
• Provided time-action production management reports (sales order analysis, cut and sold analysis, raw material requirements, fit samples, grading and marking, cut & sew, and T.O.P. samples).
• Managed scheduling of outsourced pattern grading and marking contractors, as well as logging and tracking all samples (from pre-production thru T.O.P.)
• Produced cutting tickets and managed scheduling of fabric receiving with cutting room contractors, ensuring prompt and efficient work flow to meet shipping deadlines.

Freehold, NJ

• Provided technical support assistance for FiOS Customer Service Analysts.
• Acted as in-charge floor supervisor.
• Reported directly to management regarding call center performance metrics.
• Handled customer service floor escalations and all necessary take-overs to ensure issue resolution.
• Provided training for FiOS Customer Service Analysts.

Freehold, NJ

• Answered incoming calls from customers with order inquiry and/or trouble reports in fast-paced call center environment:a. Provided service for customers with order status and service activation support for Voice.
• Issued customer initiated service or maintenance orders for corrections and changes and create trouble report.
• Performed analysis and isolation of trouble conditions.
• Sorted troubles into User, Voice Network, Data Network, Video Network, or Outside Plant categories. Provide trouble resolution, necessary escalation or ticket closeout whenever possible.
• Provided Home Network Equipment Support to customers. Home Jack and Wiring Support when applicable.
• Operated a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases, dispatching trouble reports and service orders to appropriate outside installation and repair.

B.S. (Magna Cum Laude), Computer Information Systems

* Computer Science Department Award in Recognition of Outstanding Achievements * Information Systems Award for Academic Excellence in.

A.A.S. (Magna Cum Laude), Business-Accounting

* Dean’s List Honoree (2001-2004)