As a Business Analyst, I Interact with business stakeholders to gather technical andfunctional requirements, understand business processes anddocumented them.• Analysed the scope and configured interface between multi-country Payroll platforms (ADP GlobalView, ADP Celergo, ADPVista etc) and corresponding HCM systems.• Supported E2E Integration between HCM platforms (Internal platform asWFN, IHCM, LIFION and External platform as Workday, Oracle, SuccessFactor).• Provided go-live support by assisting developers with Implementationand functional testing activities during regular sprints.• Managed, groomed and prioritized product backlog and updated Userstories on JIRA as part of an Agile development Team.• Collaborated with different stakeholders on country roll outs andresolved Global, country specific product bugs and queries.

• Provided analysis of operating systems, database subsystems and systemmanagement to diagnose and resolve issues and enable successfulsoftware installations, upgrades and other System management projectsin PAYPAL.• Performed Incident/Change Management functions via Smart IT/ITSMTool.• Handled P1 and P2 escalations and On-Call support to client.• Monitor and Troubleshoot issues with Citrix environment, Citrix VirtualDesktop Infrastructure (VDI) and engaged in major incidentmanagement to solve critical issues.• Prepared monthly, weekly and daily reports such as Stack Ranking,Weekly/Daily Forecast doc, AHT, CSAT score report and Productivityreport.