Venesse Chong Email & Phone Number

Auckland, New Zealand

API Centre-Supporting the API Centre team with the journey to foster a thriving open banking ecosystem in Aotearoa.- Supporting high quality strategic decisions to make sure that payments are simple and secure for kiwis.- Facilitating strategic discussions to enable strategic direction and decision making. Building external industry support including the development of business cases.

I spearheaded the successful national SharePoint rollout, providing comprehensive training to users across various departments and branches, ensuring seamless adoption. Additionally, I was involved in exploratory workshops for external clients, User Acceptance Testing for Dynamics 365 Customer Engagement in both New Zealand and Australia, and conducted process mapping for multiple internal workflows. My role involved eliciting, analyzing, specifying, and validating the business needs of stakeholders, interviewing them to gather and compile user requirements, and ultimately translating these conceptual needs into clear and comprehensible functional requirements for relevant stakeholders.

Auckland, New Zealand

Leading the operational success of Ricoh Connect & Collaborate team.Responsibilities include:- End to end process development, implementation, and training- Constantly refine and improve best practice frameworks- Develop and maintain operational documentation- Provide operational escalation and support- Provide reporting for Management- Technical training coordination - Work with the Sustainability team around SDG goals- Contractor management - Coordinate stock levels in line with project pipelines- Investigate issues and coordinate action plans with relevant stakeholders

Auckland, New Zealand

Responsible for the commercial support of the Product Strategy team and the Asia Pacific Account Management team. Ensuring that all commercial and related processes are followed, are relevant, are understood and are supported for the Account Management team. Responsibilities include: - Weekly pipeline reports that highlight trends and discrepancies in sales data globally - Analysis of commercial and financial results for the Account Management team- Licensing approvals, extensions and reconciliations globally - Debtors management and reporting- Ensuring monthly billing for the Asia Pacific region is complete and accurate - Maintaining and publishing Price Lists - Facilitate communication between the Finance and Account Management team- Work with the Finance team to update forecasts regularly for the Asia Pacific region

Auckland, New Zealand

Comprehensive support function to the sales team, liaising and working closely with a specific set of sales team members and provides customer service and support functions to the client base of that team. Assists in expanding the client base and market share, provide exceptional customer service.Responsibilities include: - Assist sales team in requests including creating sales documents and small proposals- Manage the maintenance of data and records to include data entry into the system- Prepare scheduled reports, delivering excellence in customer reporting quality- Set-up and activation of new Client accounts, including entry and maintenance of data- Liaison and communication with the internal customers across the group- Liaison and communication with Clients about all manner of account topics - Assist management with administrative matters and involvement in adhoc project work

Auckland, New Zealand

Assist in maintaining customer relationships by acting as an extension of the Sales Team. This role helps in the operation of the sales order, through the daily processing of all sales orders and returned goods, ensuring they are handled with accuracy and timeliness.Responsibilities include: - Effective collaboration with Project Coordinators to ensure orders are delivered - Liaising with the sales representatives and the commercial business channel on order status- Effectively resolves customer expectations relating all products sold through Fisher & Paykel- Plans and priorities effectively to ensure the successful delivery of outcomes - Managing and resolving customer issues and complaints- Process Returns, work with carriers to have the product returned to our warehouse- Maintain orders placed on hold due to pricing and or stock issues- End to End Management of Project orders- Communicate with inventory analysts for stock availability- Assist in order entry and inventory management- Liaise with key stakeholders including warehouse and trucking companies for orders

Auckland, New Zealand

Assist in developing a new product range for entry to a SEA market. Market analysis of general trends, regulatory entry, the competitive landscape, future prospects about the desired market was conducted. Responsibilities include:- Helping to develop formulation(s) for a new product range - Conducting background research for the proposed product range e.g. the ingredients list - Conducting market research for the proposed product range e.g. competitors, the need for this product - Testing and analysis - Working with the head chemist to develop the formulation for the proposed product range

Provide support to the business coach by facilitating meetings between key stakeholders, provide administrative support and conduct market research for the relevant product. Responsibilities include: - Analysing data to identify key challenges and opportunities- Organising meeting times between different key stakeholders e.g. clients, project manager - Conducting relevant market validation and research

Auckland, New Zealand

Assist in reducing the overall debt (including personal loans, credit cards and mortgages) of Westpac. Effective communication required in order to deliver excellent results. Responsibilities include:- Calling customers with accounts overdrawn/in arrears- Discussing payment plans with customers- Working with other departments in the bank to achieve solutions such arranging overdraft repayments

Master'S Degree, Bioscience Enterprise, Second Class Honours- 1St Division

Relevant Master's papers: - Science Enterprise Research Methods - Product Development and Regulatory Environments Thesis topic: The Use.

Post Graduate In Bioscience Enterprise, Biotechnology, Merit Endorsement

Relevant Pgdip papers: - Accounting and Finance for Scientists - Marketing for Scientific and Technical Personnel - Law and Intellectual.

Bachelor'S Degree, Biomedical Sciences, General

Papers include: - Biochemistry - Physiology - Immunology - Neuroscience - Biological Sciences