Vernice Ong Email & Phone Number

Singapore

• Serve as a key operations liaison between headquarters and stores, ensuring prompt and accurate communication on operational issues.• Liaise with cross-functional departments and external vendors to troubleshoot operational tech and equipment issues.• Manage user feedback on internal systems, coordinate after-systems support, and contribute to operational workflow improvements.• Organize and maintain retail reports, trackers, and documents to serve as sources of truth for the Retail organization.• Assist in planning, organizing, and executing retail events and initiatives.• Conduct cashier and operational training, supervise retail employees, and coordinate training sessions across functions.• Oversee general store administration, conduct audits, and provide constructive feedback to direct Managers.• Support inventory-related tasks, including bi-annual stocktakes, weekly cycle counts, and resolution of discrepancies.• Provide administrative support to retail stores, including payroll audit and preparation, budget consolidation, and timely invoice filing.

• Analysed business trends and consumer behaviour metrics to adjust procurement efforts, limiting wastage of perishable goods. • Steered technical and business process improvements, chaired cross-functional team collaboration to identify and resolve potential operational shortfalls. • Led conflict resolution and management procedures, conducting service recovery efforts to improve customer relations.

• Efficiently oversee daily eCommerce order processing and logistics operations.• Responsively address customer inquiries and feedback through various channels, including email, social media, and phone.• Foster effective communication with shipping partners, retailers, suppliers, and fulfillment centers.• Regularly update and enhance product listings on the main website and other relevant channels.• Provide valuable support in administrative tasks as required for seamless business operations.

Associate'S Degree, International Business

Diploma In Arts And Theatre Management