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TRAINER | SENIOR SOFTWARE DEPLOYMENT SPECIALIST | PROJECT MANAGER I have over 15 years of experience designing and executing training programs to support software deployments. My background includes progressive promotions at Interact Public Safety Systems, a leading provider of interconnected software products, where I managed all training efforts and provided technical support.I have led a team of 21 trainers and crafted classroom, web based, and e-Learning sessions in Arabic, Spanish, Russian, and Polish to penetrate new markets.As Project Manager, I oversaw numerous simultaneous training projects to ensure the maximum benefit from the use of our software.With a passion for instructing others, I easily translate technical terms and concepts into language others can readily grasp and apply.Recognized for effectively training thousands of end users applying creative learning techniques to meet the needs of multicultural populations. Committed to top notch customer service and client relations with an established reputation for quality, exactness, and results. My core competencies include:* Technical Project Management* Software Implementations* Training Development* End User Training* Training Delivery* Corporate Software Support* Staff Management & Supervision* Curriculum Development* Communications & Instructions* Tracking & Reporting * Quality Auditing* Process Improvement* Follow-Up & Problem Solving * Vendor Relations
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Educational ConsultantInteract Public Safety Systems Oct 2007 - Sep 2013Designed and delivered user training materials, instruction, and maintenance practices of emergency communications equipment, public safety software applications and homeland security practices. Excelling in training, leading and motivating people committed to the public safety and 9-1-1 industries. -
Technical Support SpecialistInteract Public Safety Jan 2005 - Oct 2007Provided escalated support to customers of varying technical competencies, remotely identifying and resolving hardware and software issues on workstations, servers, 911 controllers, telephones, automatic call distributors, recorders, and radios.Facilitated resolution of field issues, working closely with support personnel.Tracked and monitored all reported problems and solutions employed.Documented and tested repository test scenarios and processes.Trained team on documentation of processes and scenarios.
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Director Of TrainingInteract Public Safety Jan 2002 - Jan 2005Asheville, North Carolina Area• Ensured training excellence and consistency for all customers and their employees, applying theories of adult learning to support customer needs.• Maximized number of customers equipped with product knowledge by designing value-added curriculum and certification programs for on-site train-the-trainer delivery.• Opened new markets, working with language experts to translate all classroom materials into several different languages, including Arabic, Spanish, Russian, and Polish.• Provided leadership to a staff of 21 training professionals worldwide, administering scheduling, professional development, and performance evaluation.• Developed matrixes to track effectiveness of curriculum and trainer; continually improved processes, using customer and trainer feedback.• Developed and maintained long- and short-term strategic plans for training programs.• Effectively managed resources in response to various requests for training, meeting business objectives.• Created, edited, and executed departmental policies and procedures to govern the training function.
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Operations ManagerInteract Public Safety May 1998 - Jan 2002Asheville, North Carolina Area• Directed resolution of major technical problems and outages, assuring coordination of system outages with field technicians; processed incoming calls.• Scheduled daily workload for field personnel; prepared reports on departmental workload and performance.• Selected, trained, directed, and motivated staff, assisting supervisors; dispatched technicians and installers.• Ensured effective departmental operations by setting goals; developing and maintaining policies and procedures; and by monitoring and controlling workflow.
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Shift SupervisorMoore County 9-1-1 Jun 1995 - May 1998Carthage, Nc• Orchestrated 9-1-1 and emergency dispatches for a county of 75,000, managing three employees per shift.• Randomly screened emergency dispatches; audited all emergency medical dispatches for quality assurance.• Formulated and implemented a training course for new recruits.
Matthew Allred Skills
Frequently Asked Questions about Matthew Allred
What is Matthew Allred's role at the current company?
Matthew Allred's current role is Implementation Specialist at ZOLL Medical Corporation.
What is Matthew Allred's email address?
Matthew Allred's email address is m_****@****ail.com
What are some of Matthew Allred's interests?
Matthew Allred has interest in Social Services, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Matthew Allred known for?
Matthew Allred has skills like Training, Public Safety, Leadership, Security, Management, Quality Assurance, Salesforce.com, Public Speaking, Project Management, Government, Emergency Management, Team Leadership.
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Matthew Allred
Military Legal Aid | Fitness Enthusiast | Healthcare Admin. Major Graduating 2026Greater Cleveland -
Matthew Allred
Salt Lake City, Ut1es.com -
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Matthew Allred
--President - Cpa - Expert In Small & Midsize Business Accounting, Taxation And FinanceConnecticut, United States2blissallred.com, yahoo.com4 +120374XXXXX
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Matthew Allred
Salt Lake City, Ut4gmail.com, acimacredit.com, gmail.com, hotmail.com4 +180129XXXXX
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