Veronica Carson Email & Phone Number

Provide scoring and coaching based on pre-determined call standards. Provide summary to client for recommendation of improvements. Give commendation when call criteria is achieved.

Aurora Health Care

- Physician Services and Recruitment assisted recruiters in the Physician Recruitment Division of Human Resources bycontacting physicians by phone to generate interest in an employment position with AuroraHealth Care. This position involved generating e-mails, invitations to open house, anddirect calling to provide information on their specialty openings that were available withour organization.Generated daily reports for recruiters of the responses received from physiciansTeleconferenced weekly to provide updatesAttended web-seminars to further improve skillsWorked in the office environment for one year, than transferred this position to a homeposition as confidence was established in my ability to work independently with littlesupervision

Aurora Health Care

Coded routine to complex procedures and diagnoses using ICD 9 and CPT 4 and someHealthcare Common Procedure Coding System (HCPCS) coding protocols, meeting or exceedingdepartment quality and production standards. Abstracted documentation to choose correct CPT, ICD-9, HCPCS code according to standardcoding rules and protocols.Audited E&M (Evaluate & Management) documentation and provided feedback and education toproviders.Detected billing compliance issues and addressed appropriately.Suggested modifications to current policies and practices that are needed to coincidewith requirements of insurance carriers.Gathered information to prepare reports for the department.Performed medical record audits when assigned.Coordinated charge document revisions.At the patient's request, provided estimated charges prior to a patient's visit.

Provided service excellence to patients by providing a positive first impression on thephone or in person. --Acted as a liaison between patients/customers and the clinic. --Front desk reception. --Performed all check-in procedures. --Maintained an orderly and efficient work environment.--Performed other clinic-specific responsibilities as requested or assigned.

Arranged travel for groups of 10 or more including car rental, hotel, and airline reservations. Performed all duties from my home-based office

Certificate, Medical Insurance Coding Specialist/Coder

Certification, Medical Insurance Coding Specialist/Coder