Understanding and resolving customer issues.Responsibilities include:Placing orders, special orders, equipment quote orders, and sample orders. Assist customers product shortages, substitutions, and clearing exceptions on orders. Assisting in special orders on weekly basis for Melting Pot and Fogo de Chao on product status changes, availability and maintaining record of weekly orders. Plugged scoop sales on customer calls. Follow up to customers when not a one call resolution. Tracking customers ETA orders and deliveries. Setting up van and/or courier deliveries. Entering credit requests, pick-ups, and all credit issues. Working with representative on communication with customer's calls.

Worked with customers on setting up quotes for full service catering. Responsibilities included: Set up menu, pricing, entertainment, rentals, and all event details. Assisted with “drop in “clients,” and any customer questions. Distribution of final invoices, running customer credit cards and handling any post issues requiring follow up.Worked on site events when needed. Cold call sales during off season distributing food samples and menus. Set up corporate sales call lunches with our chefs and owner. Worked with Chefs on special customer dietary requirements and final headcount. Worked with food distributor on pricing and customer menu requests. Assisted with “on-line” sales of dinner boxes. Worked with all vendors during customer and corporate events.

Home presentation sales with demonstration and display. Responsibilities included:Product sales pitch. Working with customers and products. Writing orders and collecting payments. Produced monthly newsletter emails with new products and promotions. Hosted quarterly open houses for seasonal promotions.

Worked with customers on setting up quotes for full service catering. Responsibilities included:Customer service, working on final details of events, issuing final invoice and collecting payments. Worked with owner on on site booth sales.

Retail sales manager. Assisted on all on site customers looking for attire for their tropical adventure. Provided recommendations on products and special orders for custom outfits. Responsibilities included stocking floor with new inventory, returns, upkeep on store, ringing up customers with their purchases, and working quarterly open houses.

Cold call sales.Responsibilities included:Product demo. cold call phone sales, pulling product for will call customers, putting samples together, and setting up appointments.

1) Customer Service: Responsibilities included: Worked exclusively with Sales Representatives, providing Representatives with product release line information, inputting orders for retail stores, providing shipping information, and estimating arrival for line releases. 2) Custom Orders:Responsible for inputting Custom Sweatshirt College orders by working with Clients, to work out the details of their custom orders. Worked with production department to finalize detail of customer College orders.3) Design Assistant.Worked with Designer and Production Department on sample runs for Representatives. Worked with Design Department on samples and fabrics. Executed assistance in Seasonal line releases. Organized Fashion Show models and attire for run line. Produced soundtrack for Fashion Shows. Finalized all details for Fashion events.

Customer Service. Responsibilities included custom drawer slide quotes, and working from catalog to provide price quotes. Participated in monthly sales meetings.

Retail sales in women's & men's departments, and home furnishings. Responsibilities included: working floor, ringing up sales, managing dressing room, returns, credits and stocking floor with new inventory.